As per previous reviews the staff here are excellent - special mention to Harriet and Anna in reception and Pearl and Bev in the restaurant at breakfast.
The problem seems to surface in the evening particularly at weekends - maybe not enough staff although the GM Alison assured me there were the normal persons on duty.
It took an hour to get drinks served to our table and overall the meal took over 3 hours for service and then it was a culinary disaster - food both under and over cooked and sometimes cold.
We got a complete refund for the Meal Deal we had booked and went to another restaurant for dinner on the rest of the trip.
The breakfasts are excellent so I believe that maybe it is just the volume of people who frequent this popular venue that they cannot cope with or possibly some managers are better at dealing with situations than others and we were unlucky on the night.
We would certainly stay at this hotel again but would not have an evening meal - only breakfast.
- Official Description (provided by the hotel):
- Ideally located for travel into Liverpool City Centre. Roby train station is a 3 minute walk from the hotel and only a 15 minute journey into Lime Street station. Large free car park. ... more less
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- Also Known As:
- Premier Inn Liverpool (Roby) Hotel Huyton, Merseyside