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“I would definitely stay here again”

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Premier Inn Liverpool (Roby) Hotel
Ranked #1 of 1 Hotels in Huyton
Andreas
2 reviews
“I would definitely stay here again”
Reviewed October 19, 2012

Stayed 3 nights, perfect location for visiting Liverpool, railway station close and 15 minute journey to Liverpool centre. Attractive hotel, lovely garden. Rooms comfortable, spacious and clean. Due to noise overhead on the first night, we asked to be moved and were given rooms on the top floor, staff extremely friendly, helpful and apologetic, and we were given a free breakfast for the inconvenience. As I was staying with friends we asked for rooms close together and were given rooms next door to each other (can't be better than that). Very good restaurant/bar attached to hotel, good "plain" food and everything you could wish for for breakfast, including soya milk (not always available in other places). Again, restaurant staff were very friendly and helpful. Well done, you made me feel as if you really wanted us to stay there and I would definitely go back if I'm visiting Liverpool again.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jean J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LiverpoolRoby, Front Office Manager at Premier Inn Liverpool (Roby) Hotel, responded to this review, November 7, 2012
I am happy that overall you enjoyed your stay. I sencerely apologise for the inconvenience that you experienced due to the noisy floorboards. I am currently working on a project trying to eradicate this problem.

I hope to welcome you back on your next visit to Liverpool.

Kind regards


Louise and the team at Liverpool Roby
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • English first
  • Norwegian first
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English first
Birmingham, United Kingdom
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 17, 2012

we booked this hotel so we could go to see dirty dancing in the city centre and chose not to stay right in the heart of city, this hotel was a great location as train station on 2min walk away. It was a lovely looking hotel and loved the gardens outside. The staff were great, very friendly and helpful as we did have a couple of probelms with the room itself but as they were fully we couldnt be moved as we found something that really should not of been left there by house keeping in the bathroom ( i thing house keeping needs to be addressed as this really shouldnt be happening) and the bed was very squeaky and uncomfortable and the phone didnt work so had to come down to report the faults we had. The staff's attitude really did win over the situation though and i would still stay at this premeir inn. Thumbs up guys and keep up the good work.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank twilight4eva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LiverpoolRoby, Front Office Manager at Premier Inn Liverpool (Roby) Hotel, responded to this review, October 26, 2012
Thank you for your generous review. I am happy that myself & my team were able to remedy your situation. We hope to welcome you back to Liverpool Roby in the future.

Kind regards

Louise & the team at Liverpool Roby Premier Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed October 16, 2012 via mobile

Stayed 1 night on October 13th when visiting liverpool for the boxing with my wife,hotels location us excellant being just off the m62 and has a large carpark covered by cctv,the room was large clean and comfy& our room (6) had nice views of the gardens. the staff on the reception were friendly and most helpfull with any queries we had and the night porter man was a hero when he gave us extra coffee for the room at 12.45am when we arrived back from the city center slightly wobbly!! The breakfast in the adjoining pub was ok,(I can't get excited about a fry up but it hit the spot!) again the waitresses were a credit to the company both welcoming and polite! Overall a typical premier inn,with good value for money and I will be returning the next time I visit liverpool

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dignmel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LiverpoolRoby, Front Office Manager at Premier Inn Liverpool (Roby) Hotel, responded to this review, October 26, 2012
Thank you for your lovely review. I hope that you enjoyed your visit to Liverpool and am glad to hear that you enjoyed your stay with us here at Liverpool Roby.

Kind regards

Louise & the team at Liverpool Roby Premier Inn
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London, United Kingdom
Level Contributor
208 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed October 11, 2012

We had worries related to open heart surgery on our granddaughter...the staff showed a human concern in the situation and were first class. They understood our concerns and always enquired as to how our 2 yr old was getting on. She got through surgery and is on the road to recovery Thank you Premier Inn, Roby, Liverpool

The hotel was just a 5 minute taxi ride to Alder Hey

Room Tip: No tip if you need something just ask
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vironment
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LiverpoolRoby, Front Office Manager at Premier Inn Liverpool (Roby) Hotel, responded to this review, October 14, 2012
We are so happy to hear that your grandaughter is on the mend. Having a family member go through surgery is stressful at anytime but even worse when it is a child. We are happy to have made your stay as comfortable and enjoyable as it possibly could be under the difficult circumstances.

Hopefully we will be able to welcome you back for a leisure break in the future where you will have the time to experience and enjoy all that Liverpool has to offer.

Kind regards

Louise & the team at Liverpool Roby Premier Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honiton, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 8, 2012

The bedroom/bathroom facilities for disabled people were very badly designed. The toilet was situated in the corner of the bathoom with the sink right in front, making it extremely difficult for a wheelchair user to access the toilet.
We stayed 3 nights which included two full days. After being out all one day we returned to find the room had not serviced, cups not washed.
The mattress was very soft, not really suitable for disabled people

Room Tip: If you are disabled make sure that the bathroonm facilities are suitable for a wheelchair user. We h...
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank judy h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Naina - Social Media at Premier Inn Liverpool (Roby) Hotel, responded to this review, October 10, 2012
Thank you for taking the time to review your stay at our hotel.

It really matters to us that our guests enjoy every aspect of their stay.
We sincerely apologise that on this occasion our hotel did not meet your expectations.
Your feedback is very much appreciated as it enables us to improve standards.

Please be assured that the issues raised will be fully investigated.

Thank you once again for your review.

Naina
Social Media Team

Whitbread Hotels & Restaurants.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
1 review
Reviewed October 3, 2012

This is classed as a budget hotel so I was expecting a budget standard of room and service. I had a large comfortable room and the breakfast was good too. The staff were welcoming, helpful and friendly. I would have no hesitation in returning . I stayed mid-week for a business trip.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NTNyne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LiverpoolRoby, Front Office Manager at Premier Inn Liverpool (Roby) Hotel, responded to this review, October 26, 2012
I am really happy to hear how much you enjoyed your stay and that we managed to surpass your expectations. Hopefully you will stay again and perhaps for leisure this time?

Kind regards and thanks for your lovely review.

Louise & the team at Liverpool Roby Premier Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, UK
Level Contributor
96 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed October 2, 2012

Stayed for 3 nights in July 2012, check in nice and simple. We found overhead noise a issue on all 3 nights starting at 1am going on for an hour or so then starting up again at around 6am. Room temperature was too hot and the small fans provided were rather useless as the lead was only about 12 inches so unless you sat at the table where the only available plug point was, it was of no use. Mould on the handrails in the bathtub and mould on the bathroom floor by the door.

Found bar staff rather slow and too apt to serving customers who just walked up to the bar rather than people who'd been waiting a while.

Reception staff were friendly but didn't go out of the way to help with issues when we complained about the lack of sleep for 3 whole nights and refunded only 1 night's money. Will not be staying here again and possibly not again at a Premier Inn either. We had 3 busy days out planned in Liverpool and due to lack of sleep we weren't able to fully enjoy our days out! Very disappointing!

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ladybong_n_hubby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Naina - Social Media at Premier Inn Liverpool (Roby) Hotel, responded to this review, October 4, 2012
Thank you for your review.

It really matters to us that our guests have a comfortable nights sleep, and we sincerely apologise that on this occasion we failed to provide this.

We are well aware of the issue of high room temperatures, and are currently in the process of installing air conditioning into all of our hotel branches.

However, this will be a lengthy process, so in the meantime the management team at the hotel have done all they can to help reduce room temperatures.

Please be assured your comments have been noted and will be fully investigated.

Once again thank you for your review, we look forward to welcoming you back to Premier Inn in the future.

Naina
Social Media Team

Whitbread Hotels & Restaurants.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Liverpool (Roby) Hotel

Property: Premier Inn Liverpool (Roby) Hotel
Address: Derby Lodge Roby Road, Huyton, Knowsley L36 4HD, England
Location: United Kingdom > England > Merseyside > Knowsley > Huyton
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Huyton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Liverpool (Roby) Hotel 3*
Number of rooms: 56
Official Description (provided by the hotel):
Ideally located for travel into Liverpool City Centre. Roby train station is a 3 minute walk from the hotel and only a 15 minute journey into Lime Street station. Large free car park. ... more   less 
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Also Known As:
Premier Inn Liverpool (Roby) Hotel Huyton, Merseyside

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