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“Beautiful place”

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Hacienda Puerta Del Cielo Eco Spa
Ranked #1 of 1 Hotels in Masatepe
Certificate of Excellence
GreenLeadersSilver level
Tecumseh, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Beautiful place”
Reviewed March 22, 2014

Very nice resort and great staff. Great place to unwind and relax. The tours were all very good and i highly recommend doing all of them. Lionel is a great guy that was very informative about everything in Nicaragua. Oscar and Eric and all the staff are very friendly and made us feel very comfortable. The drinks are cold and not overpriced. Loved the Tona beer! If you want a place to just chill out and relax, this is it! If you go be sure to stop at a dollar store and pick up some school supplies for the kids at the school in Masatepe. It's a heart warming experience and the kids are adorable.

  • Stayed February 2014, traveled as a couple
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Thank Poopa2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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348 reviews from our community

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English first
NY
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed March 13, 2014

Rarely do we return to a location no matter how wonderful but Hacienda Puerta Del Cielo is the exception. Staying here for our second consecutive year feels like coming home. We are already looking forward to next January. This is truly a special place: the location, the views, the architecture, the pool but mostly the staff/owners and other guests. We have never met a more genuine welcoming group in all of our travels. While there may be more inexpensive places to stay, I find it difficult to believe the experience would come remotely close to what is offered here. You wont regret booking this piece of heaven.

  • Stayed January 2014, traveled as a couple
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Helpful?
Thank Reefers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed March 9, 2014

We stayed in the Hacienda in December and were blown away by the mismatch in prices (HIGH) and actual experience (charming, but in no way deserving of the price tag). For example, the Hacienda is ISOLATED. As in, your choice is to either walk 25 minutes down a dirt road with questionable drainage and wildlife and then catch a motor taxi, or to pay a lot of money for one of the hotel's drivers. For example, for a single day trip for two people -- leave at 10am, back by 2:30 pm -- they charge $200.

Nice place. Kind staff. Lovely views. But absolutely lunatic pricing.

Also, "eco" seems to be a short-hand term to denote that some things don't work properly (light switches, outlets, etc...), rather than that the place is environmentally conscious.

  • Stayed December 2013, traveled with friends
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Helpful?
5 Thank marybnashville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcespinosa, Owner at Hacienda Puerta Del Cielo Eco Spa, responded to this review, March 10, 2014
Dear Mary,

I am very sorry that you found the price of your 2-night stay at the Hacienda and your Masaya Volcano Tour to be excessive. I know that you visited more economical locations after leaving us, and I genuinely hope that you were satisfied with those accommodations and with the remainder of your stay in Nicaragua.

Our goal at the Hacienda is to provide each of our guests with gracious, genuine personalized service; 3 delicious, complimentary Nicaraguan inspired meals daily; and the most relaxed, blissful and comfortable resort experience in Nicaragua. We do not advertise ourselves to be the most inexpensive place to stay, but neither are we the most expensive resort in Nicaragua. The prices for our accommodations, guided tours, airport transfers and spa services are clearly listed on our website.

Most of our guests prefer to sign-up for our bilingual guided tours for the care-free convenience they offer, as well as, the air-conditioned comfort of our new vans. However, our tours are by no means obligatory. Inexpensive public transportation is available from town. Our Concierge and I have provided directions and recommendations to adventurous guests on numerous occasions. Of course, this can be a very time-consuming option, but it is an option.

Hopefully, your discontent with our rates will not deter you from returning to Nicaragua. I hope that the pristine natural splendor of our beautiful country and the warm, welcoming spirit of our people will bring you back to experience the many other spectacular sites Nicaragua has to offer.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
1 review
Reviewed March 9, 2014

You can't go wrong booking a stay at Hacienda Puerta Del Cielo. From the moment you arrive you will feel welcomed by the friendly staff and that feeling will continue throughout your stay. I had a great time on my recent solo trip there and it's because a) it is a beautiful place, in a beautiful setting b) they take care of everything and make life easy, including setting up great day trips for you and c) everyone that works there is super friendly and helpful. The atmosphere of the place is relaxed and it's easy to hang out at the bar in the evening with the other guests and staff and enjoy the local beer or whatever your heart desires. Lionel is an excellent tour guide and makes the excursions fun and easy. I definitely recommend doing them all as they add a lot to the trip. If you are looking for a place to slow down, hang out with fun, interesting people, and see the nearby sights this is the perfect place. Get a casita and take advantage of the outdoor shower and private porch complete with hammock and a table to rest a cold drink. Ahhhhhh, I miss it already.

Room Tip: Go for a casita. You won't regret it.
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  • Stayed February 2014, traveled solo
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Helpful?
Thank Brittanb718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vineyard Haven, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 4, 2014

Touching down into snowy Boston all I could think was that I wish I was still back at the Hacienda. My girlfriend and I had an amazing vacation! I can't say enough about the service we received from JC and the rest of the staff. We loved hanging out with everyone and just chatting in the beautiful lounge area. My girlfriend even learned a little Spanish!

Tony and Deborah were the other guests at the Hacienda during our stay. We really enjoyed meeting them and it was nice to have another couple around who clearly shared our interests! Tony and I took an amazing hike while the women lounged by the pool. If you are up for it there are all sorts of trails and hikes around the property and the lake below it. Some trails are very challenging but others are great for getting some exercise. Definitely make sure to bring some water as it gets very hot in Nicaragua!

I wanted too see lake Nicaragua and do some fishing during my stay. Although that was not one of the hotels planned excursions JC made sure to arrange a trip for us. I definitely didn't catch the biggest fish in the lake but it was great being out on the water. And we were very happy to have Eric escorting us! Additionally JC took all of the guests and the staff to a town called Masaya where we watched a performance by different dancers representing various regions of Nicaragua. By the end of night we were out all out there dancing!

I am someone who likes to stay busy on my vacation. Although the hotel is in a fairly remote location I felt there were enough excursions and activities to keep my trip interesting. I learned a lot about Nicaraguan culture and history and thoroughly enjoyed my trip. I hope we can get back to the hacienda again. I could not have asked for a better vacation.

  • Stayed March 2014, traveled as a couple
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Helpful?
1 Thank jehmv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 4, 2014

My boyfriend and I just returned from our vacation at the hacienda. From reading all the other reviews we knew we would enjoy our vacation but the trip definitely exceeded all our expectations. JC and the rest of the staff offer unparalleled service and we enjoyed spending time with all of them. We also had a blast hanging with Deborah and Tony who were the other guests at the hacienda during our stay! The trip would not have been the same without them.

The rooms were great! We spent 4 nights in casa Bella and two nights in casa Linda. The rooms are spotless and updated. I was nervous about the bugs in Nicaragua and can honestly say I barely saw any critters in the entire hotel! Breakfast, lunch and dinner were included in our package and we enjoyed all of the meals. The fresh squeezed juice at breakfast and the chicken kabobs were our favorites!

We took the trip to mombacho cloud forest and absolutely loved it. Not only did we get a guided tour of the beautiful mountains but we zip-lined through the forest. We also went to Granada and did a fishing excursion. Our trip was good but if I could do it over I would probably take JC's suggested Granada tour.

For anyone traveling to Nicaragua I would highly recommend staying at the hacienda. The hotel is absolutely gorgeous and it's amazing to look out at the active volcano! If you are someone who likes to relax and take some low key adventures this is the place for you. We truly couldn't have asked for a better vacation.

Room Tip: We stayed in Casa Bella and Casa Linda (the Honeymoon suite). Both of the rooms were lovely. Casa Li...
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  • Stayed February 2014, traveled as a couple
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Helpful?
1 Thank jlsbos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connecticut
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 3, 2014

this is, by far, the longest review i’ve ever written, but we just got back from the hacienda puerta del cielo and we loved it. really loved it. we bet you will too. here’s why:

REASON #5 - SAFETY: we are an american couple in our mid 60’s and this was our first trip to nicaragua. like many newbies, we were just a wee bit apprehensive… did we need to worry about getting lost? or robbed? or bitten? nope :) from the minute the hacienda van picked us up till they dropped us back off at the airport five days later, we never knew an uneasy moment. a single woman traveling alone would feel completely safe staying here. in fact, we never even bothered to lock our door or use the room safe while we were there. and after the first day, we didn’t even use insect repellant: there were no mosquitos. (sunscreen, however, is a must.)

REASON #4 - ADVENTURE: we did two of the excursions offered by the hacienda: the masaya volcano and the mombacho rain forest & zipline. both were well organized, fascinating, and a good opportunity to see more of the countryside while getting local insight from the excellent guides. the picture below shows exactly how crazy-close you can get to the edge of an active volcano. and the mombacho zipline will scare the dickens out of you — but is actually very safe. when not touring, i delighted in reading in the hammock or lazing about the beautiful pool while my intrepid husband set out to explore: first hiking the dirt roads. then, with a hacienda guide, taking a strenuous rocky trail known only to locals. then… well, i’ll save that for the next paragraph.

REASON #3 - THE OTHER GUESTS: it’s probably safe to assume that other travelers to the hacienda are going to be interesting people you’d like, but we really lucked out meeting jen and jack. not only were they an absolutely delightful young couple, but jack partnered my beloved husband on his quest for an exciting off-trail adventure. meanwhile, back at the hacienda, jen and i swam, sunned, shared, and cerveza’d our way through a tranquil afternoon in paradise — thus reaffirming that women are indeed the more sensible gender… and proving that “the sisterhood” transcends age. what about the rugged adventurers? they had a great time: scrambling down cliffs, clambering over giant boulders, and generally horrifying the staff when they heard where they’d been. my advice? don’t do it. but if you must, be sure to tell jc where you’re going and maybe take someone from the hacienda with you.

REASON #2 - THE NICARAGUAN PEOPLE. everyone we met in nicaragua was gracious. from the officials at the airport, to the vendors in the market, to chance-met strangers on the road. nicaraguans are a handsome, warm-hearted people with innate dignity. and the staff at the hacienda is especially endearing. they are, by turns shy, whimsical, earnest and funny; they are unfailingly courteous and kind. thank you adrian, carla, catherine, eric, gloria elena, leonel, oscar, ricardo. and sayonara (i hope i didn’t forget anyone!) for helping to make it such a memorable vacation. ditto barbie, garfield, pookie & pooka. our sincere gratitude and heartfelt compliments to owner jc for his vision, attention to detail, conservation ethic, commitment to the local community — and for assembling a team of the best-possible goodwill ambassadors for nicaragua.

REASON #1 - THE EXPERIENCE: picture yourself… you’re on the final leg of the hour-long ride from the airport. you’re now four-wheeling through ruts, ridges, and a deep mud-wall canyons. you make the final turn to the hacienda — and straight into a scene from “lost horizon: a soaring wood entryway with a beautiful stonework terrace, framed by colorful flowers, overlooking a lagoon; a smoking volcano centered in the near distance. i think jen said it best: “the website photos just don’t do it justice.”

how could they? they can’t capture the grand scale of it. or the freshness of the air. or the light breeze that always keeps you comfortable. or the exotic birds trilling overhead. you think to yourself: “this is AMAZING”. shangi-la indeed.

after introductions and a delicious “welcome” rum drink, you’re shown to your room, and the experience just keeps getting better.

we sprang for the “honeymoon” room. it was fantastic; think jungle luxe. scrupulously clean, very comfy bed and wicked good shower in addition to the hot tub. but what i loved most about it was the sensation of sleeping outdoors. there are banks of floor to ceiling screen/doors on two sides, and oversized windows on the third. the wall paintings are magical. you go to sleep lulled by sweet smells and gentle breezes. you wake slowly in the morning not knowing where you are for a second, but knowing you are very, very content. you look out, through the flowers, to the smoking volcano directly ahead. and wherever you’re from, you know you’re “not in kansas anymore”, toto.

you get up, stretch in the sunshine, and amble past the wonderful serpentine swimming pool on your way to breakfast it’s hard not to dally and be caught up in the intriguing juxtaposition of the edgeless pool and the lagoon far below. hawks gyre in the sky between you and the volcano, over a primeval landscape.

but delicious coffee and a continuation of the panoramic view await you in the outdoor dining area. exotic juice or perfectly ripe fruit with a yogurt drizzle and a granola dusting are served with characteristic nicaraguan courtesy and warm smiles. there’s an omelet. or some sweet rolls. or maybe something else. but whatever is served, at whatever meal, it’s good. really good. fresh. pretty. plentiful. chicken, fish, beef, beans. rice. a great variety of local vegetables and fruit. i actually had a fruit i’d never had before: nispero. it’s wonderful and very sweet. just like my memories of nicaragua and the hacienda puerta del cielo.

- - - -

i’ll leave you here now. what you do after breakfast is up to you. but i truly envy you your choices.


some tips:

language: you don’t need to know or speak spanish while you’re at the hacienda, but it’s fun to try out that high school spanish you learned. and you can always download a free or cheap translation app on your phone to practice. “translation pro” ($2.99-?) worked great for us BUT you need either access to wifi or cellular for it to work realtime. one way around that, though, is to pre-translate with it (while sitting having a tona at the hacienda bar) & save anything you think you might need in the future.

wi-fi: wi-fi is available in many of the public areas around the hacienda, and it’s much easier to use email to stay in touch with home than phone calls (which would require either buying a local phone or risking nasty roaming charges.) jc may not thank me to telling you, but you can also get wifi in the room we stayed in (the "honeymoon room" ); it comes via jc’s private connection nearby.

exercise: you can walk into the nearby town (masatepe). it’s maybe a couple of miles, but it’s a strenuous walk/run. bring water and avoid the hottest part of the day. if you’re coming from snow up north, it’s probably best to give yourself a day to acclimate to the temperature. while it’s always pleasant at the hacienda, you may get a little dizzy hiking out in the tropical sun at first. pace yourself, ok?

shopping: they make and sell beautiful rocking chairs in masatepe: if you think you might want one, plan ahead. if you give them four days notice, they can disassemble and pack one up for you to bring back. you can also buy the wonderful hammocks you see all around the hacienda at the colorful marketplace (in an old fort) in masaya. if you take the volcano tour, the masaya marketplace is one of the stops. similarly, if you do the mombacho rain forest tour, you get to visit the artisan ceramic works at san juan de oriente. you can haggle over price if you must, but, frankly, it seems a little mean-spirited when you can get beautiful hand-crafted pottery for as little as $2 and a gorgeous vase for $8.

the tours: these are not your average “let’s move along now” tours. true, they are very educational and interesting in their own right, but equally so for what you can learn about the nicaraguan people. talk politics with the wonderful guides. watch the nicaraguan people as they go about their daily lives. yes, it’s a poor country, but it’s beautiful country with a rich cultural heritage and a measured, peaceful pace to life that wealthier countries should envy.

don’t miss: the outdoor massage (heavenly), the zipline (better than costa rica), looking at the stars at night (unlike anything up north), the thursday night festival in masaya (man, can the hacienda staff dance!), taking a dip in my favorite-ever pool every chance you get (your bathing suit will dry quickly). and, most of all, get to know your fellow travelers and the hacienda staff: they make a truly great thing ever better.

we picked the hacienda puerta del cielo based entirely on the reviews here on trip advisor: we hope you will too... because it really is as good as everyone says. and if the next visitor to the hacienda puerta del cielo hears “see you later alligator; in a while crocodile” from the staff, i take full credit :-)

complaints? absolutely none. suggestions? just two. soap dishes for the outdoor showers, and at least one lounge chair that can be fully flattened so you can tan you back more easily.

Room Tip: we can only report on the "honeymoon" suite where we stayed (casa linda, i think it's...
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  • Stayed February 2014, traveled as a couple
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Helpful?
4 Thank LymeFolks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hacienda Puerta Del Cielo Eco Spa

Property: Hacienda Puerta Del Cielo Eco Spa
Address: Camino de los Bueyes, Nimboja #2 | Masaya, Masatepe, Nicaragua
Phone Number:
Location: Nicaragua > Masaya Department > Masatepe
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Masatepe
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hacienda Puerta Del Cielo Eco Spa 4*
Number of rooms: 8
Official Description (provided by the hotel):
Discover a green mountainside paradise in beautiful, sun-kissed Nicaragua. "Hacienda Puerta del Cielo Ecolodge & Spa" borders a protected national rainforest, teeming with colorful flora and fauna. Imagine yourself relaxing in a tropical pool overlooking a peaceful lagoon or meditating in a breezy hammock on your own private veranda. Explore the natural environment of our exclusive -adults only- boutique hotel and enjoy Ecotourism in luxury! ... more   less 
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Also Known As:
Hacienda Puerta Del Cielo Eco Hotel Masatepe
Hacienda Puerta Del Cielo Eco Spa Nicaragua/Masatepe

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