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“Relax in paradise”

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Hacienda Puerta Del Cielo Eco Spa
Ranked #1 of 1 Hotels in Masatepe
Certificate of Excellence
GreenLeadersSilver level
Level 4 Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Relax in paradise”
Reviewed May 30, 2013 via mobile

I stayed here with my girlfriend for a week. We stayed in a nice and clean house (Casa Linda) at the pool with our own pool entrance. The views from the bar over the lake and the vulcano are magnificant.

My girlfriend is lactose intolerant and the chef managed to make special food for here which my girlfriend really liked.

We came here to relax and relax we did. We took a spa package which include a massage and a body exfoliation treatment this was truely a 4 hour heaven and the price was fair.

During the week we took some tours as well which were always a lot of fun. The owner took us privatly and shared a lot of information.

While we were staying at the hacienda there was a streetfestival in a village nearby. The owner surprised us and asked if we would like to go there to have some drinks and see the nicaraguan way of living. It was a great experience!

Juan carlos, Luis and the rest of the staff thank you so much for the relaxing week.

  • Stayed May 2013
    • Value
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Helpful?
2 Thank Bas-Sophie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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353 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
  • Dutch first
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English first
Los Angeles, California, United States
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 21, 2013

The positives are that the views are amazing, the staff (as new as they were) were great, and it was a quiet getaway. Benjamin, one of the staff members, was fantastic. They provided good, simple food. The highlight for us was the friendly staff and the quiet environment.

The negatives unfortunately outweighed the positives. The price we paid per night was supposed to be inclusive of all meals and beverages, excluding alcohol. The hotel charged us for bottled water with every meal even though we never asked for it.

We took a planned day trip to Granada for which we paid $180 (regularly $200) for two people. The owner JC drove us to Granada. We left at 11 AM and arrived in Granada at 12. We took a boat trip touring some small islands, we then went to lunch which we had to pay for ourselves. Then we were supposed to have a walking tour of the city and horse and carriage ride. We were unable to do because JC had to take a member of the staff (who joined us for the trip) to the dentist. We arrived back at the hotel by 4pm. We spent a total of 3 hours in Granada in including lunch. JC was not apologetic and only discounted us $10 because we did not take the horse/carriage ride that was supposed to be included.

My wife wanted to get a massage since this was a "spa". The massage was given by one of the staff who had just received training we were told. She was not a professional massage therapist but rather one of the staff at the hotel. The massage was decent but once again not worth the price of $110 + tip.

The ownership/management and staff had a very awkward relationship which was clearly visible during our stay there. To say the least we felt very uncomfortable.

All in all, our experience did not meet our expectations. We do not mind spending money on traveling where we receive value for what we spend. However, this location overcharged us and under delivered. For the sake of the staff, who are all locals from Masatepe, we hope this hotel succeeds.

  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
9 Thank lovetotravel310909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 19, 2013

My husband and I recently had the opportunity to stay at the Hacienda Puerta Del Cielo Eco Spa and Lodge. What an absolutely amazing place! Located approximately an hour away from the airport in a remote location, we had the most relaxing time. Luis made arrangements for us to visit 2-volcanoes, tour a few cities, one which included a carriage ride through Grenada, visit beautiful churches and dine at some lovely restaurants. While back at the resort, our room was tastefully decorated, and extremely clean. The food was fabulous as well. Luis, Benjamin, Ariel, Oscar, Jasimi and Carla were so professional and friendly. Ariel acted as our guide on one of the volcano tours. He was so informative and knowledgeable. What a joy to spend the day with. We really could not have stayed at a better place, and will gladly return. Nicaragua has a lot to see and do, and as Luis promised, we grew to love it! Exceptional place and I highly recommend a vacation here!

  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
1 Thank SeKeYum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merrillville, Indiana
Level 5 Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed May 8, 2013 via mobile

Staff is great. They care of your every need, all u have to do is ask. Resort is quiet and relaxing. There is enough room to be alone or mingle with other guests. Will definitely return to Nicaragua and hacienda.

  • Stayed May 2013
    • Value
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Helpful?
2 Thank Lisa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rocky Mount, NC
Level 4 Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 2, 2013

It's time for American's to change their thoughts on traveling to Nicaragua. Just an hour from the airport and less than that to many cultural attractions. Luis and JC have created (personally I might add) the perfect getaway location. The resort itself is beautifully designed and well maintained. The views of the volcano and lake are spectacular. The rooms and common areas have really cool murals painted by a local artist. The fact that only 10 - 12 quests can stay at one time makes for a lot of personal attention from the staff who gladly fulfill all requests. Lots of guests have written about the food, so I won't belabor the point other than to say it's fresh, local and delicious! We had the luck of staying there while Martin and Claudia (visitors themselves to the country, who were backpacking through Latin Amercia) were working there. Hearing their stories about their travels was truly a unique experience. The day trips Luis recommended were set up perfectly to give us a true cultural experience. Granada, Lake Nicaragua and San Juan de Oriente are must sees.

Room Tip: Definitely choose the Casa Linda (Honeymoon Suite) if its available.
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  • Stayed March 2013, traveled as a couple
    • Value
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Helpful?
1 Thank RMNCTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level 4 Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 17, 2013

I recently returned from a week at the Hacienda (hi bunbun81!!!), and can attest to the reviews being accurate.

This is a gorgeous property in a remote region, with an incredible view - especially from the pool. Well maintained and chic, the casitas are clean, comfortable, and private. Having traveled in the hottest, driest month (April), the vegetation was a bit brown but then, the weather was absolutely perfect. Hot during the day - did I mention the spectacular pool?? - and a pleasant temperature in the evening (I needed no AC). Always a breeze, zero mosquitoes. Not a hint of rain.

The owner Luis takes great effort to ensure guests are well taken care of. The staff are lovely - Ariel was especially hospitable - and do all they can to meet your needs. Expect a personalized experience, count on being pampered.

I was a solo female traveler and felt absolutely safe and comfortable at all times at the hotel and in my daily excursions. Luis really was an impeccable host and went above and beyond on numerous occasions.

Tip: bunbun81's report on the driving situation is accurate. I arrived in Nicaragua at night and didn't feel comfortable renting a car. I wish I had scheduled my flight differently so as to arrive in the daytime and rent a vehicle. The remoteness of the resort was fantastic, and just what I needed to relax, but there are also many sights and activities that are within pleasant driving distance. I relied on the host Luis for transportation but will consider renting a 4x4 next time.

Room Tip: Worth the extra dough to get a casita versus just a room. The outdoor shower and deck/veranda area a...
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  • Stayed April 2013, traveled solo
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Helpful?
5 Thank kissthebandit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed April 17, 2013

I can confidently say that there is nowhere on earth like this place. What a stunning experience:

Our charming, kind, & patient host Luis met us at the airport and drove us to a restaurant near the Hacienda, where we had our first taste of what our lives would be like for the next week...we sat, stunned, two pasty Northerners suddenly waking up to paradise...a beautiful meal, a sweet breeze in the hot sun, and some delicious Nicaraguan beer set the tone for the rest of our vacation.

We arrived at the Hacienda, where the staff immediately introduced themselves to us by name and showed us to our casita (Casa Linda). That first day, we just soaked in the almost unreal beauty of the landscape, the views, and the Hacienda itself. The landscape is lashed with brightly-colored tropical flowers which frame the beautiful mountain range in the distance and - of course - the volcano, a constant magnificent presence. The design, materials, and colors used in the building of the Hacienda are arranged so that everywhere one looks, there is a pleasure-reaction.

The staff at the Hacienda are, in a word, priceless. Warm, engaging, funny, sweet, endlessly helpful and courteous. Ariel, Nohemi, Ruth, Scarlet, Joseima, Carla, Benjamin...they all felt like dear friends by the end of our stay, and tears were shed when we said goodbye. And let us not forget Pancho, the resident dog!!

My husband and I both had an outstanding massage, and a reflexology session that was beyond wonderful. We highly recommend the spa services.

We took several tours, and all were perfectly arranged, adventurous, fun, and worth every penny and then some. We were able to explore Masatepe, Masaya, Laguna de Apoyo, the Mombacho cloud forest and Granada...all unforgettable experiences. When an unexpected small fire caused the Masaya volcano to be temporarily closed to visitors, Luis immediately planned an alternate tour for us that day, going WAY above and beyond the call of duty to keep us happy & engaged.

The food - every single meal was a complete delight. Each day we thought the food could not possibly get better, and we were proven wrong. I am generally a picky eater, and yet I ate every morsel put in front of me...Scarlet is a gifted cook, and Benjamin shines in the kitchen as well.

Being at Hacienda Puerta Del Cielo feels like falling in love - your senses are heightened, beauty and adventure are everywhere, even just waking up in the morning is pure joy...there is magic in the air at the Hacienda, and we will carry it in our hearts forever.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JTKelly77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hacienda Puerta Del Cielo Eco Spa

Property: Hacienda Puerta Del Cielo Eco Spa
Address: Camino de los Bueyes, Nimboja #2 | Masaya, Masatepe 42600, Nicaragua
Phone Number:
Location: Nicaragua > Masaya Department > Masatepe
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Masatepe
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hacienda Puerta Del Cielo Eco Spa 4*
Number of rooms: 8
Official Description (provided by the hotel):
Discover a green mountainside paradise in beautiful, sun-kissed Nicaragua. "Hacienda Puerta del Cielo Ecolodge & Spa" borders a protected national rainforest, teeming with colorful flora and fauna. Imagine yourself relaxing in a tropical pool overlooking a peaceful lagoon or meditating in a breezy hammock on your own private veranda. Explore the natural environment of our exclusive -adults only- boutique hotel and enjoy Ecotourism in luxury! ... more   less 
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Also Known As:
Hacienda Puerta Del Cielo Eco Hotel Masatepe
Hacienda Puerta Del Cielo Eco Spa Nicaragua/Masatepe

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