Arriving at the farm is very exciting. The accomodations are beautiful and clean; providing pretty much all you need for a comfortable stay. The interior is well styled, with high quality linen, bedding and white goods (inc a luxory fridge/freezer). The bedrooms are very comfortable, the en-suites layed out well and to a very high standard. You can tell a lot of effort has been made when transforming the barns.
The solar heated out door pool was initially quite dirty, but after raising this this Alison, she cleaned it out and having a swim was a lovely touch to the weekend, especially as the sun shone unexpectedly.
Now Friday evening after settling in, we noticed that building works were being carried out right next to accomodation. Alison advised us this would stop by 5pm, and by 7pm it was just coming to an end. We over looked this as Alison obviosly had a huge job ongoing with rebuilding a house and we assumed then the works had stopped for the weekend.
On Saturday morning from 8 am, we were woken up by building works which went on through out the morning. We put up with it initially hoping it would end, but by midday the works were still continuing to the point we were unable to hear each other outside whilst sitting in the sunshine. I had to personally phone Alison, who initially said she would ask the builder to 'keep it down'. I was not happy with this, having not been told of any building works and having paid good money and asked her to bring the works to a holt whilst we were on holiday for the long weekend. Alison said she had been let down by the builder so was catching up, but eventually the works came to an end.
We were on a hen weekend and enjoyed an evening of fun and frollics. Whilst most of us were in bed, a few naughty ladies ended up in the pool at around 3am. Alison was very unhappy with this understandebly and came out and asked them to get out, as it was too dangerous. The girls who were already out of the pool went back to their house and went to bed. The next morning was lovely, sitting in the sunshine and relaxing - alison came over and chatted with us, with no mention of the pool incident form the night before. She offered us to take eggs from the chicken if we wished and explained we coudl feed the animals if we wished too.
Then the works started again in the afternoon (Sunday), nothing too heavy but still an annoying back ground noise.
We all visited the Old Vine pub, which was outstanding and hoped on our return the noise would have come to an end. The building works got louder and louder and the noise continued all the way through until 23:40pm, when we finally decided to call Alison, again, about these unacceptable late works as we had been wanting to go to bed. Alison's advised us that as we had asked for the works to stop the day before, they were now catching up, and she also said she felt also felt very tired form having to get up to the few who entered the pool the night before. This response came across with retaliation and a childish attitude. It was a shame as face to face Alison came across a very friendly lady, but actually was very unprofressional about the building works. Alison completely missed the point; we had booked and paid sixteen hundred pounds for a long weekend for a holiday in the country side on a farm, not on a buildiing site. There had been no mention of buidling works when booking, and she had shown no consideration that we had put up with cement mixers, cranes, drilling and banging already for three days. In fact she said she didn't think it was a problem as she said @I have just seen you all in your lounge chatting away" This was totally invasive and irrational, who in their right mind would not care about building works, at 23:40pm whilst on holiday.
Some of the group left on sunday afternoon, and Alison entered one of the houses and cleaned it before our check out time at 10am on Monday. She also entered one of the other cottages without us being there before our check out time. I felt very unhappy about this, we had hired all four cottages and paid a large amount of money for them to be ours until Monday 10am - she should not have entered any of them until after this time.
I have hired many cottgaes and houses in the past, and it's is a shame, as I would have definitely returned to these accomodations but I feel the owners need to brush up with their customer care.
It would have been more welcoming if Alison had introduced herself on our arrival, and then left us to it until Monday 10am. She should not have entered our cottages and no way should there have been building works carried out over the weekend. This to me showed greed, if works were to be carried out; the cottages should not have been let.
This was a very lovely weekend, but the surrounding noises and difficulties certainly left us feeling frustrated. I would not return.