Booked into the guest house on the 13 March 2013 at about 15:30 hrs and first impressions were good, a clean and well presented place. On settling into the room we noted that the room was very cold (winter time - outside temp around 6degC) with no heat from the radiator. Looking at the guest guide we noted that the last orders for dinner was 18:30 hrs which we thought was a little early but since we were hungary and had not had lunch we went down at 16:30 hrs and ordered tea/dinner. We advised that there was no heating in the room and were told that they would check and fix. A young lad came to tell us that he had switched the heating on as it was on a timer.
We finished our meal which was edible and went back to the room and found the radiator was on. My wife was not feeling well so our plans to visit the pub over the road recommended to us by a business acquaintence were cancelled and we retired early to watch TV. The room was begining to heat up but after an hour we noted that the heating had been turned off. We tried to call reception from the room but no answer. My wife then eventually went down stairs to advise that there was no heating and again she was advised that it was on a timer. On her return to the room reception called us and I stated that I was aware that the heating was on a timer but that the heating should be left on since the room was so cold. I was then advised that we should find alternative accommodation if we found the room cold. I was astounded at this response so at 20:30 hrs we packed up and left. Just prior to leaving the male proprieter went to the room and stated that it was not cold. Well he had come from downstaires where it was very warm and cosy and was only in the room for a few seconds. I have never experienced such arogant and diaboilical customer service anywhere in the world. The proprieter requires hospitality training and should be ashamed of his behaviour. In my experience temperatures in hotel rooms can be adjusted by the guests and not by accommodation providers with a scrooge mentality.
At 20:30 hrs we had to travel a fair distance to find other accommodation but ended up in a nice hotel with a very cosy warm comfortable room and which was cheaper than the 70 Euro that we would have paid in the guest house.
- Official Description (provided by the hotel):
- Our Guest House accommodation consists of 8 tastefully decorated en suite bedrooms, all with television, telephone, tea/coffee and free broadband internet access. Satellite channels available. A two bedroom apartment is also available and this provides ideal accommodation for families.We present a perfect base for exploring this undiscovered part of the country and special discounts are available for groups. Children's discount is also available when sharing with adults. ... more less
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