This was one of the toughest hotels to rate during my recent vacation in Thailand. We experienced extreme variation in the level of services, coupled with some unintended misfortunate events (which we sincerely believe would not have happened if the hotel had a documented standard procedures manual). I will first start with check-in which took us 2 hours (we arrived by 10:30am and checked in by 12:30pm), the delay was due to a sudden drop in the staff due to two resignations the day before. During those two hours we were not offered a welcome drink (which is unusual in Thailand). The deluxe tree house is really wonderful, new and clean, but lacked a safe box. The F&B was excellent and fairly priced. The location is great. During our 2 night stay our room was not made up (due to staff shortage), booking for our transportation to Krabi was overlooked (but an alternative private minivan was provided with no additional burden to us), and finally we had to leave without our passports due to Eric’s being out of town during our check out (he kindly and thoughtfully brought it to us in person on the same day at Koh Jum). This place has the potential of being one of Thailand’s best hotels if the staff had the same attitude and commitment expressed by Eric (owner), who actually went beyond the limits to satisfy his clientele, and his professional courtesy is quite remarkable. The Chiew Larn lake day tour was the highlight of our trip, a must do if you are Khao Sok. Forget about the night safari, just a waste of time and money, you will not get to see anything.
The four stars question, would we come back? Yes we will, hoping that we will be luckier next time!
- Official Description (provided by the hotel):
- Our eco-resort is situated in a privately owned area, quiet and peaceful. You will be welcomed by our friendly staff. We offer distinctive leisure activities such as the Chiew larn lake trip, jungle treks, elephant treks,canoeing, jungle survival trips and much more. Let us be part of your unforgettable experience in Thailand and make the journey of your lifetime. ... more less
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- Also Known As:
- Khao Sok Paradise Hotel Khao Sok National Park