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“Very good experience”

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Punta Del Este Resort & Spa
Ranked #1 of 11 Hotels in La Barra
Certificate of Excellence
Sao Paulo, SP
Level Contributor
108 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Very good experience”
Reviewed February 3, 2013

We spent 7 dayn at Mantra, and it was a very nice experience (quite pricey though). Service was very good, but the hotel should try to become a little more modern, with a better wifi service, or more computers available to the guests. But considering prrice performance, it was certainly one of the top hotels in the region. SPA is excellent there

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarlosMeloBrasil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia G, Quality and Audit Department at Punta Del Este Resort & Spa, responded to this review, July 31, 2014
Dear Guest,

Thank you for your review.

We are really glad to know that you had a lovely stay at our hotel.

The hotel has been redecorated and refurbished in some areas and we are always improving our facilities. We hope you will return soon and experience the difference. We have some great offers throughout the year so please feel free to check back with us.

Warm regards,
Quality and Audit Department
Mantra Resort and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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438 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Las Vegas, Nevada
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 23, 2012

This property is amazing and the amenities are top notch. The linen sheets were something that I will never forget. However, the service here was a little off the mark. I figured because we were on Uruguay that it was a challenge, but for the price, they need to step up. The beach was fantastic. And the pool was one of the best in the world.

  • Stayed June 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jsaintly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia G, Quality and Audit Department at Punta Del Este Resort & Spa, responded to this review, July 31, 2014
Dear Guest,

Thank you for your review.

We are so glad to know that you enjoyed your stay at Mantra Resort and Spa!

We are sorry to learn, however, that you felt that the service was not satisfactory when you visited. Staff training and recruitment has since been a priority area of investment for us and we are sure you will have a wonderful experience on your next visit.

We hope to see you again soon!

Warm regards,
Quality and Audit Department
Mantra Resort and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ocean, New Jersey
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 6, 2012

Beautiful resort, nice casino and spa, comfortable bed and beautiful rooms. Staff is very polite and friendly but service around the pool take a long time to serve you and at the beach you have to go at the bar, because they don't have servers around the guests! Pez Negro is my favorite sushi restaurant now. It belongs to Mantra property and is right in front of the beach! Beautiful place, adorable girls serving tables, nice view and elegant tables displayed around the restaurant. I really enjoyed lunch there.

Room Tip: Every room has double windows so it dons bother the nosy from the pool.
See more room tips
  • Stayed January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank K S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia G, Quality and Audit Department at Punta Del Este Resort & Spa, responded to this review, July 31, 2014
Dear Guest,

Thank you for your review.

We are happy to know you had a lovely stay but are sorry to learn that you felt the service was not satisfactory for the pool service.

We have since invested in staff training and recruitment and hope you will return to Mantra to experience the warm and attentive staff members who would be delighted to meet you!

Warm regards,
Quality and Audit Department
Mantra Resort and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 16, 2011

I found the apartment and bathroom really good, nice bed, shower, towels, and the gym room. But I also got frustrated how poor was pool service. Employees didnt go ask guests what they want to order, we had to request them always. They didnt clean up dirt tables, we also had to call them to do it... In a general view the hotel team doesnt care about little details, and this is a important thing I expect from a usd300 5 star hotel. This team didnt show high commitment with the guest confort, they do the basic.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Danielfontes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia G, Quality and Audit Department at Punta Del Este Resort & Spa, responded to this review, July 31, 2014
Dear Guest,

Thank you for your review.

We are sorry to learn that you did not have such a good experience with our service levels on your trip.

We have since invested in staff training and recruitment and are sure that you will notice a marked improvement on your next visit!

Warm regards,
Quality and Audit Department
Mantra Resort and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed August 5, 2011

I'm currently staying here for an event being held in Mantra's convention center. The resort is beautiful, clean, comfortable and peaceful. The gym blew me away with the amount of new equipment they have including full pilates machines with daily classes and a spin room with regular classes. It's winter so I haven't been able to enjoy the pool but the area is beautiful to look at from the restaurant in the morning. I'm staying in a junior suite that has a spacious lounge room separated from the spacious bedroom with a decent sized bathroom. No balcony but at this time of year it's not needed! The staff are exceptional and helped me hire a car within minutes on my first day which was then driven to the hotel for me. The only downfall is the overpriced meals that you're almost forced to have because the resort is in such a secluded area that there's no other nearby options - not at this time of year when everything is closed in town anyway. The buffet for lunch is $25 USD for just the salad bar (including basic pasta) or $45 USD if you want to add any real food. Dinner will cost you around $50 also. Room service is grossly overpriced: a piece of overcooked salmon cost me $40 and a risotto with lamb (which was nice, but still not worth it) cost $48. A small bowl of soup is $18.

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank LynnieG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia G, Quality and Audit Department at Punta Del Este Resort & Spa, responded to this review, July 31, 2014
Dear Guest,

Thank you very much for your review.

We are really glad to know that you had a wonderful stay at Mantra Resort and Spa.

We often have great offers at our hotel so please do check back with us when you plan your next trip to Punta Del Este.


Also, we provide a complimentary shuttle service to the town and to the beach (in high season) which you could take advantage of.

Warm regards,
Quality and Audit Department
Mantra Resort and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chicago, illinois
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 10, 2011

A nice hotel albeit quite expensive (even off-off-season). Service was just okay and there were very few guests at the time (I believe only 12 of the 99 rooms were filled). You would've thought service would've been much more personal or attentive w/ so few people there but it was quite low-key instead. The room was very comfortable and the mattresses and bedding definitely superior. A quiet spot but w/ no view of the water (and we were in one of the nicest suites) but a pretty forest/park behind. The gym was one of the best anywhere and the spa looked very complete too. Restaurant was good but not great and very expensive (even for there). You definitely need to drive everywhere as it's a bit removed, and off-season you need to go to the next town for dinner (20 mins each way). Don't know that I'd go back but no huge complaints either...

Room Tip: They all looked nice and comfortably located
See more room tips
  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank joanie327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia G, Quality and Audit Department at Punta Del Este Resort & Spa, responded to this review, July 31, 2014
Dear Guest,

Thank you very much for your review.

We are glad that you enjoyed your stay at Mantra Resort and Spa.

We are continuously updating our rates and currently have great rates for the low season so please do check back with us for your next trip to Punta Del Este.

Also we have invested in training and recruitment of our staff and are sure you will notice a marked improvement on our customer service levels since your last visit.

Finally, we have a complimentary shuttle bus into town and also to the beach (in high season) for your convenience.

Warm regards,
Quality and Audit Department
Mantra Resort and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
Level Contributor
60 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed April 23, 2011

Great location in La Barra, near Punta Del Este.
Quiet and tranquil resort. (Well, we were there Off-season and I doubt that it would be the same during HIgh-season.)
Very spacious and modern rooms, offering in room Wi-Fi service, which by the way worked great.
Bathrobes and other amenities to be found in room.
Nice private terrace in front of room (we were based on the ground floor.)
Plenty of sun lounge chairs by the outdoor pool.
Great gym situated in La Mantra Plaza (which is reachable by the Pedestrian tunnel) with pool which was heated a bit too much.

Room Tip: We booked online, but also called the hotel before
See more room tips
  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NeedsToTravelALot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Punta Del Este Resort & Spa

Property: Punta Del Este Resort & Spa
Address: Ruta 10 Parada 48 Av Jaureguiberry y Ante Milat, La Barra, Maldonado 20001, Uruguay (Formerly Mantra Punta del Este)
Location: Uruguay > Maldonado Department > Maldonado > La Barra
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in La Barra
#1 Spa Hotel in La Barra
#4 Romantic Hotel in La Barra
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Punta Del Este Resort & Spa 4.5*
Number of rooms: 100
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Also Known As:
Mantra Resort Spa And Casino
Mantra Hotel La Barra
Mantra Hotel Punta Del Este
Mantra Resort Punta Del Este
Punta Del Este Resort & Spa Uruguay/La Barra

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