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Best Western Derwent Manor Hotel
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Reviews (1,527)
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All reviewsderwent manortwo double bedsleisure facilitiescourse mealon arrivalfunction roomgrand halllovely hotelrestaurant staffgroupon dealbar mealssauna and jacuzzithree coursesevery member of staffwedding venueroom was largelovely setting
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1,188 - 1,193 of 1,527 reviews
Reviewed January 21, 2013

We stayed at this hotel on the 19th January 2013 with a large group. It was great value for money as it was part of a 'hotwire deal' which included, 1 nights stay, three course meal, bottle of champange, hot chocolate and toasted tea cakes on arrival and breakfast!! The staff are very friendly and helpful and the rooms are large and spotlessly clean.

The hotel itself is a lovely old buidling which has been renovated well, sadly though there is a bit of a mix match inside where lovely tradional decor (which suits the building) suddenly becomes a bit tacky modern.

Most people in our party really enjoyed their meals, the menu has been thought about and def not 'pub grub' you get at some places.

The only down point for me was when it came to my nights sleep. It was very noisey outside with all the doors being on hinges so I was woken up with the loud bangs everytime people in our hall came and went. Also our bathroom had a constant drip in one of the pipes which kept us both awake. The hotel wasn't too busy when we stayed so i dread to think of the noise in the halls when it's fully booked. Sadly we did not wake up feeling refreshed and rested.

But other than the sleep issues the hotel is great and i enjoyed my stay.

  • Stayed: January 2013, traveled with friends
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Thank Rebecca R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul M, General Manager at Best Western Derwent Manor Hotel, responded to this reviewResponded January 23, 2013

Sorry your sleep pattern was upset, but we do offer great value for money, you should have had a extra glass of champagne and not shared it all. Hope to see you back soon.

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Reviewed January 19, 2013

Stayed at the Derwent Manor on a business trip to the north east. Excellent hotel with spacious public areas and cosy rooms; all maintained to a very high standard. Has a lovely family run charm to it with the appearance of somekind of exclusive gentlemens club or country retreat; lots of wood, exposed internal masonry, sweeping drive etc! The staff were super friendly and from the local area too, thus able to offer a local perspective on where to go and how to get around. They were happy to chat and show guests around the hotel ( which was very helpful at times as its a bit like a rabbit's warren with corridors leading off everywhere) I think I would struggle to find anything negative to say about this hotel. The food was excellent, great gym and leisure facilities and, being away with work, I found the free wifi not only reliable but fast too ( big hotel chains take note!). Feel, comfort, service and facilities on offer make this ideal for business, couples and travellers alike. Best of all, the prices are reasonable. A five star hotel, at 3 star prices!

Stayed: January 2013, traveled on business
Thank Hudds-Steve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul M, General Manager at Best Western Derwent Manor Hotel, responded to this reviewResponded January 23, 2013

Very kind words indeed,will pass on your comments to staff, if only we had 5* investment we would be world beaters thanks.

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Reviewed January 18, 2013

To brush off the winter blues , we booked a last minute deal ( encompassing 2 x B&B plus evening meal on first night ) for £125.00 on line. We arrived early ( 1.30pm - check in is 3pm ) , the receptionist advised us that he had managed to upgrade us to a suite (sadly , we could not gain access to said room at 3pm as anticipated due to it not having been cleaned by then - it was 3.45 by the time we got the key ! ). We took lunch in the Grouse and Claret bar area which was pleasant enough - though prices were a tad high for what amounted to a sandwich with chips ! Our evening meal was taken in the Guinevere restaurant - a 3 course set menu with a few options. We were seated by a window to the side of a mock open fire ( gas ) , the ambiance was very pleasant and enhanced by the sight of snow falling in the courtyard car park . The tables were however VERY close and as a consequence we were privy to every word uttered by the people to the side of us . Breakfast the next morning was a full English with cereals & toast etc in abundance . We saw an offer on a notice board by the bar proposing a January special offer for an evening meal in the Guinevere restaurant for £15 ( instead of £22 ) if advance booked , we thought that ( due to the weather ) we would dine in again and asked at reception whether we might take advantage of said offer and book a table for that evening . There was a bit of a debate until we felt it necessary to point out that surely residents ought to be able to benefit since they were spending a great deal of money throughout their stay . It was finally agreed and ' a note ' was (allegedly) made for the restaurant . We took lunch in the bar again and laughed when the ' side salad ' turned out to be water cress joking that they must have run out of lettuce but it seems that we were on the right track when a similar thing happened at dinner! The Monday evening menu was slightly different to Sunday's and we elected to select options from the chargeable ' upgrade 's available - something that can mount up pretty quickly when you are adding £1.95 each to have prawn cocktail as a starter ( again no lettuce - they'd substituted water cress with the prawns and sauce ) , £2.95 each to have Monkfish for main course ( which turned out to be a portion so small that I saw fit to take a photograph ! As you'll see , they'd tried to disguise the size with .. yes , you guessed it , more water cress ! ) . It was an extra £2.95 to partake of cheese and biscuits ( which consisted of 3 cheeses and a few non too crisp biscuits ! ) so we racked up another £13 on top of what ought to have been a £22 meal . When signing for the meal , I queried whether the lower price had been noted by reception , it hadn't but the waitress put it through anyway - yay ! Breakfast the next morning was a messy affair at the self service dresser . Wrappers stripped from cereal bars had been left around where food was laid out and quite a lot of cereal had been accidentally spilled on to the floor . The waitress advised me ' that happened earlier ' which begs the question ..... why hadn't it been cleaned up ?? Free access to the spa was a bonus and we visited twice during our stay . The pool was small ( only 2 people could swim at one time ) but the Jacuzzi was lovely and the sauna good. We were delighted with the overall peace and quiet ( which was probably down to the time of year , heavy snowfall and the Sun / Mon night deal ) . We loved being upgraded ( something that has never happened to us before ) - the king size bed was the most comfortable we have ever slept in . The medieval manor decor was atmospheric and the staff all very pleasant .The only thing that stopped this mini break from being idyllic get away we had hoped for were the catering arrangements which we didn't feel represented good value for money.

Room Tip: We had the Atholl Suite - 2 bedrooms ( single and king size ) , a lounge area ( cottage settee and 2 chairs ) , large corner bath , balcony overlooking the Derwent Valley.
  • Stayed: January 2013, traveled as a couple
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1  Thank kenandwen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul M, General Manager at Best Western Derwent Manor Hotel, responded to this reviewResponded January 29, 2013

well what can we say ,delighted you enjoyed your upgrade ,sorry all the prices were not to your likeing, but we do offer good value and certain offers are only for local resedients who support us all year round and are not intended for leisure breaks which are already discounted. Hope this answers your comments. Thanks.

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Reviewed January 17, 2013

Great friendly hotel with good facilities. Our room was spotlessly clean, instant hot water from a powerful shower was a refreshing change for a larger hotel. Staff couldn't do enough to help, from the senior management to the cleaners who had a chirpy "good morning" smile on route to breakfast. Food at Gala Dinner on 12th January was perfect, and served piping hot by friendly waiters and waitresses. Breakfast was also delicious. Will definately return soon.

  • Stayed: January 2013, traveled as a couple
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Thank mandyflags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul M, General Manager at Best Western Derwent Manor Hotel, responded to this reviewResponded January 23, 2013

We may not be all sparkles and new but we are certainly clean and tidy, and friendly do return on another calender of events.

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Reviewed January 15, 2013

We arrived late on a Sunday night with the threat of snow looming and were greeted by a lovely night porter. Although the bar had technically closed he said we could go through if we wanted something to drink and we ended up ordering a bottle of rose wine, which was good quality and reasonably priced.

The rest of our stay followed suit: friendly, relaxed, customer-focussed service. The bar food and breakfast were lovely and good value, although we didn't use the main restaurant at all so couldn't comment on that.

The room was large, comfortable, clean and had an incredible view. The bathroom was functional rather than good-looking, but hey, it's a bathroom!

The hotel is stunning in setting - it snowed while we there leaving the already beautiful landscape looking like something from a fairy tale. The staff cleared the car park of snow too ensuring we could still get out and about.

Decor is cosy and traditional. My only complaint would be the carpets, which are worn and faded in places, however they don't detract from the overall beauty of the place.

Would definitely visit again.

  • Stayed: January 2013, traveled as a couple
    • Value
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Thank TessABol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul M, General Manager at Best Western Derwent Manor Hotel, responded to this reviewResponded January 23, 2013

Great to know our clients tell us as it is and we still do ok thank you.

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