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Broken Head Holiday Park
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Reviews (121)
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92 - 97 of 121 reviews
Reviewed January 5, 2013

We have stayed at Broken Head on two occasions. Both times we have had a caravan site that backs on to the public park which we love. Not having another caravan site behind is a bonus. We love it here as it is peaceful and tranquil surrounded by bushland and the beach is uncrowded. The amenities at the caravan park are adequate. They are clean and the showers are good (unlike the trickle of water I have experienced elsewhere). Also lots of hot water. The staff are friendly and helpful. It has a big camp kitchen which looks great (although I haven't used it). The sites are grassy. We had a big beautiful shady tree on our site which was great to sit under on a hot day. We couldn't get tv reception here either, but it didn't worry us - it is good to get away from tv once in a while. You can walk along the beach to nearby Suffolk Park which has a couple of shops, including a bakery and coffee shop. If you are after a no frills caravan park in an idyllic location then Broken Head is for you.

  • Stayed: December 2012, traveled as a couple
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1  Thank Kathy1957075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Broken Head Holiday Park, responded to this reviewResponded January 23, 2013

Kathy thank you for your comments following your recent stay with us. As you have written, the Park sits in a setting that offers both tranquility and a peacefulness, largely contributed to by the fact that we are surrounded on three boundaries by National Park lands. Having a good supply of LPG for our Amenities block ensures our visitors enjoy a good and constant supply of hot water. As you noticed during this last visit out Camp Kitchen whilst occupying the same area it always has, the recent refurbishment has created a sense of openness and more space including doubling up the BBQ cooking areas. We look forward to welcoming you back again when you are next in this idyllic part of the East Coast.

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Reviewed December 27, 2012

Beautiful location. Unfortunately the campsite was packed to the brim. We were allocated a slot. I was informed that we have a 2 X 2 metre space for our tent. When we arrived folk on either sides have decided to take a bit of our space which left only enough space for one sleeping bag. Not even a tent. We were so disappointed that we just upped and left. The staff service was indifferent. Couldn't care less. People were squeezed in as if there are no tomorrow. It looks like greed to me. I've e-mailed them but no response. I've seen other full campsites that allowed more space around the tents / caravans and didn't squeeze more in. I was so looking forward to this and I never complain, but in this instance I just had to.

  • Stayed: December 2012, traveled as a couple
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4  Thank Elh0pe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Broken Head Holiday Park, responded to this reviewResponded January 23, 2013

We are proud of our Park and agree with you that the location is as you say 'beautiful'. Christmas is very popular as you saw when you arrived, and we make every effort to do our best to accommodate everyone in the best way possible at this time of the year. In this instance you found your allocated site unsatisfactory and chose an early and prompt departure without consultation, perhaps not giving us the opportunity to address your concerns directly with you at that time. We regret this did not happen and trust that this one off experience will not deter you from trying our Park again sometime in the future.

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Reviewed October 28, 2012

When I booked the sites I cleary (via email and phone) the powered site was for a caravan. When we arrived the site allocated was so small a camper wouldn't even fit. The girls at the counter were great though and then gave us a choice of sites for the caravan and told us to choose whichever was best.

The BBQ area near us (the only one working due to renovations) was clean and tidy. The amenities block was also always clean. Showers had piping hot water almost instantly and are well designed to ensure you can shower and not have all your clothes get wet!

The park was fully booked for the weekend and was mostly quiet except for one large group near us. I was dissapointed that there was no drive around after the 9.30pm quiet time to ensure people were being considerate and following the park rules. At 11.30pm I had to go to the group and ask them to quiet down (which they did). The park map with rules etc states that management are onsite 24/7 and if noise disturbs us to contact management....sadly there was no way to conact management after office hours.

Overall it was a nice play to stay and loved that we were so close to the beach. I think the renovations being done are going to make this place even better. Will come back again.

Room Tip: If you have a caravan make sure it is clear at time of booking and ask for a large site.
  • Stayed: October 2012, traveled with friends
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1  Thank Blah2910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, Owner at Broken Head Holiday Park, responded to this reviewResponded October 30, 2012

Dear Blah2910,
Thank you for your comments regarding your recent stay at our park. I am glad to hear we were able to address your concerns about the size of the site to suit your caravan and we appreciate hearing that our facilities are enjoyable.
We regret that you suffered a disturbance from late night noise during your stay. As I am sure you appreciate weekends are a busy time and we make every effort to ensure that other guests respect our ‘park rules’ at night and we try and support these with foot patrols at different times of the night, and as you experienced, it does not always guarantee that everyone respects the noise rule throughout the night. It is difficult to know when noise erupts at night as it could happen at any time. We do provide the emergency number which is located on all receipts on arrival and on the front office door.
We look forward to your visit again next year when we will be able to show you what we have achieved with our Camp Kitchen upgrade not only the new BBQ’s (but a doubling of them) to further improve the facility.
We look forward to seeing you on your next stay with us.

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Reviewed October 6, 2012

We stayed on a level powered caravan site next to the camp kitchen. Even though it was school holidays, the kitchen and facilities were always clean. Facilities are a bit old but the water was nice and hot. The on tap boiling water in the camp kitchen was great. The staff were friendly and helpful and the location is fabulous, right on the beach and not far to Byron Bay, Lennox Head or Ballina. Our only issue would be that the sites are very close together and tended to make it a bit noisy in the mornings so no sleep in was possible. The brush turkeys were a bit annoying too, trying to steal everything but the kids loved them!

  • Stayed: September 2012, traveled with family
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1  Thank Lynne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, Owner at Broken Head Holiday Park, responded to this reviewResponded October 30, 2012

Dear Lynne,
Thank you for your comment regarding your recent holiday with us. We are happy to read that you and your family had such an enjoyable time staying at our Park, and allowing for the attention of the bush turkeys. We would like to take this opportunity to let you know we are renovating our camp kitchen and totally updating all facilities within it. We have already demolished the old roof and replaced it with a new one and we will also create additional seating and offering new BBQ's. The next time you come andstay with us we will have a brand new camp kitchen ready for your inspection and enjoyment. We look forward to seeing you again soon.

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Reviewed September 25, 2012

I was looking for a small campervan site for 2 days and found the charge of 70 dollars for just me way over the top. The toilet facilities were not clean nor the showers. Now normally I don’t expect much in a public caravan park, but at 70 dollars for two nights you would have thought a much nicer facility. The caravan park at Byron Fields was just 17 dollars per night for a powered site which is reasonable for what you get.

  • Stayed: September 2012, traveled solo
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5  Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, Owner at Broken Head Holiday Park, responded to this reviewResponded October 30, 2012

Dear Steve B,
Thank you for your feedback regarding your recent stay with us. We are always concerned to hear when guests did not enjoy their stay with us.
Responding to your comments about the showers and toilets not being cleaned, we do have a rigorous daily cleaning regime in place for our amenities block, starting with a comprehensive clean between 6.30am and 9.30 am and then being maintained throughout the day by staff when they are in the area.
We make every effort to ensure that our prices reflect the overall rates in the area and we believe they are very close to the standard for beachside accommodation. From time to time we agree, you will find cheaper accommodation, and our experience is that when you do find such rates, they do not seem to match our location on the beach.
Again we regret that you did not enjoy your stay and wish you happy experiences with your future travels.

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