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“So many small things wrong it was overall disappointing”

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The Grove Pantry Pub & Inn
Ranked #1 of 1 Upstreet B&B and Inns
Essex
Level Contributor
57 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“So many small things wrong it was overall disappointing”
Reviewed January 10, 2013

We stayed here as part of our anniversary en route to another hotel for the next day. Our requirements were quite low, we just wanted somewhere we could relax after a day shopping in Canterbury with a few drinks in a nice country pub and a decent meal and good nights sleep. However, there were so many small things wrong with the place that it was a rather unhappy stay.

The welcome on arrival was one of indifference really from staff rather than the friendly welcome you would expect. The rooms were nice and spacious however the décor was a bit muddled. You could see what they were going for but it was as if they ran out of money half way and just dumped some random objects in the room, with what was like two dentist chairs in the corner. The tv had no remote, apparently they were getting stolen (!!!!) so were all removed!

The bathroom though was in a terrible state and hadn't been cleaned for a while. Skidmarks in the toilet and half used shampoo bottles in the shower basin as well as general dirtiness.

The bar area looked nice on arrival but lacked atmosphere and we pretty much sat on our own in our coats as it was so cold. The restaurant area at the back had more atmosphere but was again cold and we asked to move seat as near the windows were very cold.

I had the soup which was just like dirty water, fortunately when I showed this to the waitress she was equally as disappointed and we didn't have to pay for our the starters. The main was nice and the cheeseboard really good quality.

The worst part of the stay was the noise throughout the night and early morning. We were both constantly woken up and had a terrible night sleep. The walls must just be too thin and even when we went to bed the night before we had to leave the tv on as the noise from a pretty much empty bar was keeping us awake!

For half the price then all of the above would have been acceptable but paying the amount we did then it was a big disappointment!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jubbsi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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237 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • Any
English first
kent
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 8, 2013

Having been a reasonably frequent visitor over the last 18 months or so, I thought it about time I gave credit where credit is due. The staff have been most courteous and helpful when needed. The food is very good, (have also enjoyed their foraged menu). Lovely atmosphere with the open fire. Rooms comfortable and clean, (have been in different rooms), the balcony rooms are best. Riverside location is peaceful. Overall thoroughly enjoyable and relaxing time. Although the car park can fill up quickly. (They now have goats and pigs and chickens etc, great for the kids).

Room Tip: Balcony rooms face the river.
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  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cjr212001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bromley UK
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 17, 2012

Enjoyed our stay at The Grove Ferry Inn for a birthday celebration. We were given room 2 - a luxury room with a balcony overlooking the river.
Ate in the bar in the evening and the food was very good, prompt friendly service and although two large parties in we enjoyed the evening and would certainly return.
Excellent cooked breakfast, cereals and coffee / juice - maybe pastries and fruit / yoghurts would complete the package.
Would certainly recommend a stay here!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank discovery27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlow, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed December 16, 2012 via mobile

We stayed overnight and had dinner and breakfast. Overall impression is one of poor value for money.

We liked:
* The old Georgian building and riverside location
* the spacious bedroom with lots of hot running water
* the quirky interior decor
* morning toast

We thought things were so-so in terms of:
* food
* drink
* waitressing.

We did not like:
* the sounds of a noisy boiler through the night
* hot and uncomfortable bedding
* off-hand, uncaring and rather unwelcoming attitude of management
* unapologetic failure to meet the dietary needs of my partner (communicated at booking)

Stayed December 2012, traveled on business
Helpful?
1 Thank HilR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim F, Owner at The Grove Pantry Pub & Inn, responded to this review, February 1, 2013
HiIR

Thank you so much for your responses to my direct mails. I have acted on the items you have covered & more & the team are very appreciative of your extended views & what we need to do.

Vegan is now a common language at the Inn & we have published a full training programme on allergies, personal choices & religious beliefs in relation to food across my entire business. I can now say with total confidence that my team know the importance in relation to all of the above.

Soya milk will be awaiting you for future visits!

I look forward to hearing from you in relation to your future visit to The Somers Town Coffee House.

Kind Regards

Tim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridgeshire
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 24, 2012

We stayed three nights in August and had a triple room which was airy and clean. Windows need some work, I'm sure the wind will whistle through in the winter. Surprisingly no TV in room, although advertised. Food I though was a little expensive and not child friendly with the exception of pizza - which was expensive. Staff friendly enough. Good breakfast, Everything a little tired, needs some updating.

Room Tip: If you want a TV make sure you ask, rooms at the front of the hotel/pub suffer with noise from the b...
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JAlly23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
46 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed September 23, 2012

I stayed at The Grove Ferry Inn for two nights and have to say that it is a extremely charming hotel.

The downstairs pub / restaurant has a rustic country feel. The drinks are reasonably priced and the homemade pizzas are amazing!

Upstairs, each room has been decorated differently. Each room is a decent size and comes with an en-suite and a seriously comfy bed. My only complaint about the sleeping quarters is the number of spiders that find their way into the rooms - for anyone for a dislike for the nasty little crawlers I would think twice about booking here. Over two days, a total of 12 spiders were removed from my room alone.

The location of the hotel is also good. We really enjoyed sitting on the outside deck next to the canal.

To sum up:
Service = good
Location = good
Food & drink = great
Beds = fantastic

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Princess8562
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitstable
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 22, 2012

We stayed at the Grove Ferry Inn for one night as it was in a convenient location, close to the venue of a wedding we attended in nearby Preston. All staff were extremely welcoming, friendly and helpful, happily fetching things we requested (sellotape, iron, more tea...) without bother.
We stayed in Room 1 which was fantastic. The room itself was large with a balcony overlooking the river which was perfect for a glass of wine, cup of tea or even to eat dinner if you wish! The bathroom was also large with a bath and super shower and double sinks - a nice touch we thought. (We also managed to have a nosey in Room 5 - which looked just as good!)
Breakfast is served from 9-11am, such a nice change in a bed and breakfast not to have to be up at the crack of dawn for fear of missing service! We both chose the full english which was served promptly and was delicious and well cooked.
We didn't get the chance to eat in the restaurant, but we will definitely be returning for a meal if their fantastic menu is anything to go by!
A highly recommended establishment! Thanks to Vikki and Aron for making it such an enjoyable stay.

Room Tip: Rooms 1 and 2 have balconies which is a mega luxury!
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BennyWhitstable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Grove Pantry Pub & Inn

Property: The Grove Pantry Pub & Inn
Address: Grove Ferry, Upstreet, Canterbury CT3 4BP, England (Formerly The Grove Ferry Inn)
Location: United Kingdom > England > Kent > Canterbury > Upstreet
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Upstreet
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Grove Pantry Pub & Inn 3*
Number of rooms: 6
Official Description (provided by the hotel):
Welcome to our homely little slice of Kent. The Grove Pantry Pub is an old Georgian manner sitting on The Great River Stour in the middle of the Stodmarsh Nature Reserve. The Georgian manner is now our very own pantry pub with pigs, goats, chickens, pheasants and quails all in our gardens and helping us to be proper country folk. Our menu is brought to you by our very own forager chef who trawls the countryside each season to bring you fresh ingredients. If our chickens are up to it the eggs on your full English will be freshly laid and collected that morning and if you cant quite polish the breakfast of don't worry Lily and Pickle our pigs will eat the left overs except for the bacon naturally. If you are naughty during your stay the team might rope you in to helping pick the fresh veg, herbs and fruit from our garden or feel free to volunteer and you might get a free slice of cake. But don't forget there is loads to be seeing and doing in the local area including boat trips chartered from the pub and pleasant walks around the nature reserve that boasts some very rare birds and beautiful panoramic views of the marsh and river. Don't expect a glitzy spanking hotel but expect loads of character, lovely old rooms with all the facilities you need to spend a weekend in the country with the added benefit of a short hop to the beach or Canterbury itself. The pub has its very own pantry area where you can pick and choose items made by the team, we have open fires and stoves, plenty of comfy chairs, a menu to make your mouth water, ales racked up on the bar and some scrumptious wines. The rooms are big and airy in that typical Georgian fashion, each is individually styled and has its own bathroom. All rooms have large sash windows overlooking either the river or across our front garden into the nature reserve. oooh! ... more   less 
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Also Known As:
The Grove Ferry Hotel Upstreet

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