Went on an overnight trip from Santiago to get out of the city and see the mountains.
Positives: The rafting was really fun and the guides were friendly; the views are spectacular; the cabins are fun and fit the charm of staying in the mountains.
Restaurant was pretty good and the staff were trying hard to be helpful (a rare sight).
Negatives: Customer service is just not there thing...
Rafting: We were told there was no rafting available and then after reminding them we had called to make sure they had spots available, "ok we will make a spot for you, be there in the morning at 10". Showed up at 10 and no one was ready, didnt start until more like 11/11:30. We were there on a very busy day with mostly Chilean visitors and were concerned we wouldn't be able to understand the directions if they were in Spanish (my biggest regret in life is my lack of ability to speak Spanish). We were told they would put us in a boat with other English speakers, not true. They put all the other English speakers on one raft and threw us in with some Chilean's that knew zero English, so my wife and I had to do the trip in Spanish (however our guide Gael, did his best to give us a quick crash course in Spanish rafting terms). Our guide was great and the rafting was fun, but we had no idea what everyone else was talking about.
Hiking: Of course we were 1.5 hours late returning from the rafting (because we started so late) so we missed the horse back ride and did the hike instead after being assured there would be an English speaking tour. Once again, as soon as we started we were told, "Oh no, just a spanish speaking tour"; so my brother had to translate for us (not his favorite thing to do...Five minutes in Spanish = thats a tree, dont touch it). The waterfalls were nice and the views were breathtaking.
Shower: They only had 2 temperatures, really hot and really cold and you could shower for the 5 seconds in between and then jump out again.
I would like to chalk most of the negative up to it being lost in translation (partially our fault); but a smile can go a long way to fixing that and other than our rafting guide there were few of those to be found.
- Official Description (provided by the hotel):
- Cascada de las Animas is a full service eco-tourism resort located in a natural paradise of over 3700 hectares of rugged mountains and valleys, rivers, springs and waterfalls. Only 60 kilometers from Santiago Chile, you will find a wide assortment of delightful cabins, rooms, hostel accommodations, a full service restaurant, swimming pool and more, all located in a park-like setting. Guided horseback riding, whitewater rafting, trekking, wine tasting excursions and other activities are available year-round. ... more less
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- Also Known As:
- Cascada De Las Animas Hotel San Alfonso
- Cascada De Las Animas Chile/San Alfonso