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Club Balai Isabel
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Reviews (647)
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636 - 641 of 647 reviews
Reviewed October 27, 2008

Club Balai Isabel markets itself as an upmarket, exclusive resort with top of the range treatments, great amenities and fantastic accommodation on the shores of the beautiful Lake Taal.

With great expectation then we booked my family (with 2 kids 4 and 5) and a family friend into a 2 bed family villa for 3 nights.

The resort is impressive on approach but there is an awful lot of construction work going on. The resort manages to be unfinished and run down all at the same time. Our villa had been converted from a larger villa into two smaller villas in a typically Asian fashion (plasterboard laid right down the middle of the main room actually cutting the front door in half!!!! - why bother removing it when you can leave it there with the hinges on one side and the handle on the other!)

The villa itself was nice but at a cost of around $200 per night it was sadly lacking. The table was broken, there was no mini bar, no tea/coffee making facilities, the light was broken in one bathroom (which was fixed asap) and a huge leak in the other bathroom - which was also fixed). The lock to he front door was broken and we had to lock our valuables in the car.

There are two pool at the resort, one which was in dire need of a clean of the tiles, though the water was very clean. This was surrounded by some patio furniture, much of which was broken. There was also a good kids play area here.

The second pool is at the main clubhouse and is lovely with a great slide but there is NO pool furniture here, only a couple of camping fold-away patios chairs and tables. You are not allowed in the cafe/rest area with swimming gear on but also not allowed food or drinks around the pool!?

The food is not great and the menu is limited. The staff have poor English and no service skills AT ALL!! The 'Wellness Centre' is deserted but treatments can be booked in advance.

The resort boasts an unusual Mobideep floating pool out in the lake but this was 'not there' when we arrived which we had not been warned about and was very disappointing.

The short of the story is that we checked out after the first night. I had made a reservation here for a huge family villa at New Years but I have cancelled.

I did speak with the General Manager as we checked out as, to be honest, I didn't want to pay for our room. It was most certainly not a $200 a night stay. He seemed to take our comments on board and was keen to say that we should have been told about the mobideep and the construction but did not really apologise. He says that they are aiming for the resort to be finished by January 2009 and I believe that if the staff are correctly trained and the construction is completed it may actually be a really nice place to stay and a good bolt hole from Manila but until that point the resort has a cheek to be charging the prices that they do.

We did take a trip over the lake to the volcano and hiked up it (with the kids on horseback) which was great and made the whole visit worthwhile.

In the end I was given a 10% discount on the room but that in itself was a nightmare to administer and receive.

Will I go back? Probably not but we'll see...

  • Stayed: October 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
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    • Business service (e.g., internet access)
5  Thank Angelafr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2018
Google Translation

  • Stayed: November 2017, traveled solo
    • Location
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 22, 2017
Google Translation

Room Tip: In der oberen Etage hat man einen wunderschönen Ausblick auf den Taal Vulkan
  • Stayed: December 2017, traveled as a couple
    • Value
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest Services B, Guest Services Manager at Club Balai Isabel, responded to this reviewResponded December 25, 2017

Report response as inappropriate
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Reviewed August 21, 2017 via mobile
Google Translation

Stayed: August 2017, traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 14, 2016 via mobile
Google Translation

Stayed: July 2016, traveled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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