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Moorhill House Hotel
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Reviews (772)
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All reviewsnew forestpool and saunastaff were all friendlydog towelshotel is situatedtucked awaylovely locationfriendly hotelfamily roombed and breakfastcourse dinnershort breakfour poster bedrelaxing breakeach eveninglounge areaburley village
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741 - 746 of 772 reviews
Reviewed February 19, 2010

spent the weekend at moorhill house, and found the staff especially the assistant manager very helpful. A cracking location from which to explore the new forest. would highly recommend and will be back

  • Stayed: January 2010, traveled as a couple
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Thank Tillymonster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2010

My family and I all stayed at the Moorhill House for Christmas. We have never done this before and I now wish we had done it every year! We have stayed at the hotel before and always found it to be comfy and friendy. It is a bit like being at home as the hotel feels family run and had a laid back feel. You can also take dogs to the hotel which is great if you want to take the dog for long walks in the forest.
We had 3 rooms with 6 adults and 5 kids plus 2 dogs! We were all in large rooms with comfy beds. The rooms are maybe old fashioned but are comfortable and warm.
The staff were all excellent and all worked hard to look after us. If you are used to 4* service then you may be dissappointed but what the hotel lacks in amenities it makes up for in the hard work the staff put in to make you happy.
The food is always good and over christmas it was excellent. They really did a great job.

If you want a modern hotel with all the modern facilites then this is not for you. If you want a lovely traditional hotel in amazing country surroundings then come here and you will love it.

  • Stayed: December 2009, traveled with family
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Thank chelseasteve71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 22, 2009

We were really looking forward to our stay at this hotel as it was our 20th Wedding Anniversary. When we arrived we were allocated room 2, when we went up to the room we were horrified it was really small and pokey there was towels and sheets all over the floor it clearly wasn't ready. We complained to reception and were given room number 1 instead which was next door. The room was better as it was larger but it smelt, the carpet was old so was the furniture. It was very dated and tired looking, the bathroom was just as bad with really old furniture, cracked tiles and mould!! You also had a constant droning noise from the restaurant's extractor fan which was below the room. The restaurant's decor is much better and the food was good. However, for the price we payed of £190 for the 1 night it was definately not value for money. We could have stayed in a travel inn for a lot less. The upstairs of the hotel is really shabby the doors were filthy and really sticky would love to know when they last had a clean. Overall it is in a lovely location, bit of a trek up the drive. the hotel could do with a complete makeover.

  • Stayed: September 2009, traveled as a couple
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3  Thank Lisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2009

It is this hotel that has prompted me to join Trip Advisor and do a review. The swimming pool is a large bath with paint peeling off the walls. There are no changing facilities.....they are called toilets. The decor is appalling and there was only( it appeared)one member of staff that doing everything.....!! The carpet is tatty the doors filthy the floorboards creek. But, all credit to the cheff the food was good. but there are suppliments for the food all over the place...even breakfast had a suppliment. Avoid this place.

  • Stayed: August 2009, traveled as a couple
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5  Thank BlightyEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2009

Last weekend (8th August) my husband and I booked a night at the Moorhill House Hotel to celebrate our 7th wedding anniversary. Although the tariff of £150 was expensive we wanted a special weekend and didn’t mind paying for it. What I do mind paying for however was a terrible experience that I would rather forget.
When we arrived at the hotel it soon became apparent that there was only one member of staff on duty in the whole hotel (including the kitchen) even though it was full with over 60 guests. It was therefore impossible to get drinks, check-in or get something to eat without an extremely long wait.
We were given a room which was shockingly shabby and noisy. The bathroom seemed very warm and on investigation we discovered that the extractor fan from the kitchen below ran along the length of the bathroom and not only was it pumping hot air into the room it made a constant drone which made it impossible to sleep in the room. The decor was circa 1970 and the room was so small that there was barely room to walk around the bed. The tea and coffee making facilities were precariously balanced on a shelf so small that making a cup of tea was at best difficult and at worst dangerous. The portable TV only gave 4 channels and the reception on all channels was fuzzy.
After complaining to reception twice (the first time I was fobbed off because the poor lad was too busy with other guests) we were given another room up in the roof. Although this room was quiet (until anybody else on the floor ran their water) it was even smaller than the first room and just as shabby! Half of the room was under the eves and so neither of us could stand up right. The bathroom was a joke! It was no larger than a wardrobe, fitting just a shower and toilet in. If it had not been such a long journey to go home we would abandoned our stay. Instead we suffered interrupted sleep as the pipes above is rattled and shook whenever they were used during the night.
This was not the way to spend a romantic weekend away and I feel angry and thoroughly ripped off by the whole experience.

  • Stayed: August 2009, traveled as a couple
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2  Thank Traveller34Orpington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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