I would have been prepared to score very good in view of the excellent customer service all round. However, I was very annoyed to find that I had to query my bill on departure as regards the inclusion of the half bottle of wine consumed the night before with our dinner. This was a Red Letter Day experience which included a "Dinner allocation of £25 per person .." Our total dinner including wine came to £49.50 for the two of us. Nowhere did the information state the allocation was for food only, hence our surprise. Anyway, the Asst Manager agreed it was not clear & took this charge off but it was annoying. Also the £1 cheese supplement is strange, we didn't get a satisfactory answer to this. This episode somewhat blighted our perception.
We were also very disappointed with the swimming pool; would be ok for very small children.
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- Also Known As:
- Moorhill Hotel Ringwood
- The Moorhill Hotel
- Moorhill House Hotel Burley, New Forest National Park Hampshire