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Traveler rating
407
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9 - 14 of 670 reviews
Reviewed 4 weeks ago via mobile

Booked a 2 night stay in a garden suite. Weather glorious, surrounds lovely. All staff welcoming. Suite comfortable and clean.

Would we stay again, sadly no. Considering the price of the suite you would expect not to be disturbed by guests snoring, using the bathroom or what they might be watching on TV.

Also the restaurant service is reminiscent of Faulty Towers.

Date of stay: August 2019
Trip type: Traveled as a couple
Thank Dinnerhall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurleyGM, Manager at Burley Manor, responded to this reviewResponded 3 weeks ago

Hello Dinnerhall,

Thank you for taking the time to leave your comments about your recent stay with us.

We are so pleased our team were friendly and accommodating during your stay and that your Garden suite was comfortable and welcoming.

Sorry to hear about a disturbed stay, as an old building sound can travel, however that said we have installed soundproofing as allowed by our listed nature - our maintenance team will certainly investigate.

Sorry to hear you won’t be returning

Best regards

The Burley Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We booked a Burley suite, which was a beautifully large room with the added benefit of a terrace area from your room with a table and chairs and an ashtray! The room was fantastic with a super king bed, seating area and a large bathroom. The room was immaculately clean and felt luxurious but with a feel of homeliness and comfort. The view from the room was beautiful and looked over the hotel’s gardens, outside pool and a deer park, which I enjoyed whilst drinking a coffee and having a cigarette!
The only downside with the room was that it was lacking a fridge and a safe. I’m not sure why, as there was plenty of room.
We ate in the restaurant for dinner, which would be ideal for foodies as the chef is clearly talented in the dishes he puts together. The quality of the food and service at both breakfast and dinner was excellent.
I booked in for an 80 min massage which was in a treatment room just down from my room. It was the best massage I’ve ever had with the added bonus of not having to traipse through a hotel in a bathrobe like other hotels. The therapist was highly professional and the products smelt divine, the drift away massage was well worth it.
I’d like to give credit to the lovely lady on the reception desk (her Husband works in motorsports), she was so helpful and made us feel very welcome at the hotel.
A fantastic hotel in a beautiful location, where you will have no problems unwinding in luxurious comfort.

Date of stay: September 2019
Thank Vicki N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurleyGM, Manager at Burley Manor, responded to this reviewResponded 3 weeks ago

Hello Vicki

Thanks for taking the time to leave such positive comments about us here at the Manor. We are delighted that you enjoyed your stay with us and the small touches that we deliver day to day.

We are so pleased you enjoyed your treatment in our wellbeing area, we certainly appreciate your excellent feedback and so glad you were able to relax and enjoy!

Marilyn in the lovely lady on reception, we have passed on your feedback, she was delighted to have met you and that you enjoyed your stay.

Come and see us again soon!

The Burley team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2019 via mobile

Beautiful location and very easy to get to. Instantly welcoming and comfortable, nothing was too much trouble. Before dinner drinks were lovely in a seating area overlooking the herd of deer. As it was not busy we were able to choose out table. The menu varied and perfectly understandable. Food was cooked to perfection and arrived in a friendly efficient manner. We can't wait to visit again soon.

Date of stay: September 2019
Trip type: Traveled as a couple
Thank Lori F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurleyGM, Manager at Burley Manor, responded to this reviewResponded 3 weeks ago

Dear Lori,

Thank you for taking the time to review the Manor. We certainly appreciate your candid honest feedback which we will certainly share with our excellent team.

We look forward to seeing you again soon

The Burley team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 31, 2019

Liked that they allow dogs, nice room, luv the hot chocolate and water on the room, bathroom big and clean, location fab with deer in the grounds most days. However could hear other people snoring, anyone moved around above us was loud, food was way to expensive and not really English manor food I expect. Bar staff weren't friendly, and all but one reception wasn't that helpful

Date of stay: August 2019
Trip type: Traveled as a couple
Thank nicolass4444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurleyGM, Manager at Burley Manor, responded to this reviewResponded September 2, 2019

Hello nicolass4444

Thank you for taking the time to review the Manor, we certainly are dog friendly and so glad to hear you loved your room and amenities. We have done all we can to cancel out sound proofing within our grade II listed property, however will certainly take your comments on board with regards to this disturbance. We are certainly glad that the majority of our reception team were friendly and helpful - sorry to hear of a poor bar experience, certainly not our normal standard here at the manor.

Our Mediterranean inspired restaurant is certainly what sets us apart and our team of chefs use the best local produce with a med twist.

The Burley Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2019

A beautiful venue in the heart of the new Forrest. Room was huge and had everything that we needed. Friendly staff. Only down side it the WIFI was awful, especially considering my partner needed to make some work calls etc.

Date of stay: August 2019
Trip type: Traveled as a couple
Thank Emily W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurleyGM, Manager at Burley Manor, responded to this reviewResponded August 28, 2019

Dear Emily,

Thank you for your review, we are proud of our beautiful restaurant and rooms. So glad that your room had everything you needed.

We were unaware of a WiFi issue, so sorry that this impacted your stay, as a grade II listed manor we have invested in ample boosters and the fastest broadband possible.

We look forward to welcoming you back

The Burley Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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