we are a family of 5 two adults three kids all under 12.
Decided to stop at the madonna halley due to price and the pictures on the booking site.
well to start we recieved a phone call about the week before we arrived to inform us that they had over booked the room and would find us elsewhere to stay and would ring us back the moment they had sorted this....several hours later and after trawling websites ourselves (no other similar priced acommodation available) still not heard anything ... rang myself and the guy chris said it was all sorted we could come ...and to watch hotel inspector that night as they were on it!!! (reassuring) watched the program and felt pleased we were going there as it showed they had updated rooms and improved customer service.....ha ha ha well there is prob one really nice room in the hotel as ours was bog standard -clean but really badly finished - well i say finished thats the issue it just looks unfinished - but once again the price for london is really good and on a tube line too which was only about a 10 minute walk and easy to find. The room really needs sprucing up the velux windows are all broken and one does not close properly and the blinds are really if im been honest unacceptable they are dirty looking inadequate thank god it was not the height of summer otherwise the glare from the early morning sun would have woken us really early...you can see wires everywhere - just shoddy and very inexpensive to solve. Now let me get to the gardens the gardens alone are worth the stay they in my opinion are fantastic and all made and built by the hotel owner - one talented guy - he should sell his stuff in the hotel I would have definately bought something...so why oh why cant they extend this passion into the rooms? one night we went downstairs to see the son of the owner erecting these 10ft flame things for the front of the hotel to attract more attention ... why not instead of buying those kind of things get plugs that fit the bath!!! honest me and my husband was peeing ourselves laughing at the faulty towers style behaviour ....Food is good and we have no complaints about that at all the house wine was also very nice - which is rare as usually it tastes like vinegar ... the only issue we had was there was no menu as the hotel was full of italian students (get to that later) they were accomodating and said they can cook whatever we like but asking two 7 years olds what they would like was challenging so a menu to reduced the possible selection would have been a bonus - but honestly the food was nice - wood smoked chicken and fresh homemade pizza ... also an added advantage the kitchen is exposed which i always like to see if you know what i mean, right the students - all very pleasant enough thats until you want to get to sleep luckily i had ear plugs but the kids did not and were woken sveral times during the night - surely they could be heard downstairs - why not ask them to respect the other guest namely the children!!! and they were loitering on the stairs sat on laptops etc - had to squeeze past them and felt awkward about that - the hotel staff should again ask them to respect other guests! The whole hotel just has a slap dash approach no real efficency to it it did not overly bother us and we would go back if we ever go back to london as a family - but they could make it so much better and if you are reading this review madonna halley - why are you letting the hotel down?? the gardens, flooring, downstairs and art work is beautiful but the rooms are really naff ... some paint, valances, new window dressings and finish off all the diy and you would have a lovely little hotel there!!!
so in a nutshell its ok but could be far better
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- Also Known As:
- Hotel Madonna Halleys