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“Feeling let down!”
Review of Swan & Bottle

Swan & Bottle
Ranked #14 of 142 Restaurants in Uxbridge
Cuisines: Bar, British, Pub
More restaurant details
Restaurant details
Good for: Bar scene, Large groups, Local cuisine, Kids, Business meetings, Families with children
Dining options: Brunch, Lunch, Dinner, Late Night, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Description: UB8 1ZL. Its a Chef & Brewer chain food pub
Northampton, United Kingdom
Level Contributor
9 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Feeling let down!”
Reviewed February 24, 2013

3 of us visited this restaurant yesterday. Had to ask for table to be cleaned - although place was not busy. Had to ask about the 2 steaks/wine meal as it was not advertised in the venue. Mother in law ordered sirloin steak. Meal deal and wine when it eventually arrived was stone cold and Mother in law's steak inedible, mainly gristle and fat, for which she demanded a refund. No one came to ask if food was satisfactory. We have an excellent Chef and Brewer close to where we live in Northampton so expected a similar standard. Staff look demoralised and would suggest a change of leadership as there must be good reason why other restaurants in Ruislip are are full to overflowing whilst The Swan and Bottle is almost empty on a Saturday lunchtime. Will not be returning.

  • Visited February 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Maureen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spirit P, Guest Relations Manager at Swan & Bottle, responded to this review, February 26, 2013
Dear Maureen S,

Thank for taking the time to provide us with your review.

I would like to apologise about the food you have received at the Swan & Bottle. I have passed on your comments to our management team and have sent you a direct message to discuss this further.

Kind regards

Chef & Brewer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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287 reviews from our community

Visitor rating
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    35
    28
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
London, United Kingdom
Level Contributor
34 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 38 helpful votes
“Disapointed”
Reviewed February 3, 2013

Lovely pub, nice position by the canal. Waiter worked hard but was let down by luke warm food and incorrect timing. A shame.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank paulvnurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spirit P, Guest Relations Manager at Swan & Bottle, responded to this review, February 7, 2013
Dear paulvnurse,

Thank for taking the time to provide us with your review.

I would like to apologise about the service you received at the Grange. I have passed on your comments to our management team and have sent you a direct message to discuss this further.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
53 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
“Dead Slow”
Reviewed January 12, 2013

A group of about 14 of us ...table booked. Food acceptable. Those who had ordered "starters" were served within about 40-45 minutes. Some only ordered main courses and all main courses took about one-and-a-half hours to arrive. Considerable annoyance and complaints to staff regarding appallingly slow service and won't be using this restaurant again.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Bymiddlesex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spirit P, Guest Relations Manager at Swan & Bottle, responded to this review, January 14, 2013
Dear Bymiddlesex,

Thank for taking the time to provide us with your review.

I would like to apologise for the speed of service you have received at the Swan & Bottle. We have passed on your comments to our management team and have sent you a direct message to discuss this further.

Kind regards

Chef & Brewer.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
119 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 36 helpful votes
“Xmas meal”
Reviewed January 6, 2013

First time I have been to this pub/restaurant. we went there for our xmas meal, and i was impressed with the food.

Being a vegetarian, the xmas option is always disappointing, but I was impressed with what I had.

I would come back to this pub/restaurant.

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Jas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
76 reviews
54 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
“ouch! new management much needed! Avoid till then!”
Reviewed January 6, 2013 via mobile

another real let down, we have given many chances to that place due to the fact it's our local, it used to be good and it has potential to be better! now they got the red card, staff couldn't care less, food is really less than average and you can tell how poor management is when the kitchen "cook" is the one dictating what's happening in the dining room, on the top of that, they always run out of stuff and everything is poor from the inconsistent table set up to the stocking of the bar. what a shame it could be such a great place but they really have to sack everyone in there and re-launch the place! that sounds arch but really they got to that point. An absolute disaster, to avoid very much you rather better be in Denham village or in uxbridge centre. I can't believe this is branded by Chef & brewer" does that company not check at all on their pub?!

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Sylvia44500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spirit P, Guest Relations Manager at Swan & Bottle, responded to this review, January 10, 2013
Dear Sylvia44500,

Thank for taking the time to provide us with your review.

I would like to apologise for the level of service you received at the Bottle & Glass in the past. We have passed on your comments to our management team and have sent you a direct message to discuss this further.

Kind regards

Chef & Brewer.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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