We came here two years ago for Valentines Day a meal and were stunned by the food and ambiance of the restaurant. On returning this year we were pleasantly surprised by the refurb which was quite nice. On arrival we were asked to take a seat whilst the waiter got us our Bellini's, we were in ear shot of the bar and all I could hear was the waiter apologising to a customer and going on about tripadvisor and what upset him - the waiter!!
Over 5- 10 mins later without our drinks, a waitress came to seat us to our table, she took us down in to the restaurant which was unbelievably crammed and what looked like the tables were only inches apart. I really didn't fancy sitting down there. She turned round to me and said, "oh I'm sorry your table isn't ready would you like to sit in the snug. to which I replied "yes that's fine". There were four tables in the snug, just the other side if the bar area. it looked like they had built on an addition area where pizza's were being made. it look very authentic. We sat down to which the table started to rock!!! Yey, a wobbly table!!, (a real bug bear of mine) the waitress did manage to fix . It was really hot as well , the radiator was on full blast behind us, the fire was roaring and the heat from the pizza oven.
When our starter came out, the waitress couldn't put the plate down because the glasses and candle were in the way and said " where would you like me to put this? So we cleared the glasses and shoved them to the side of the table. The only complaint I would have about the food would have been the starter and that the prawns were so overcooked they were like rubber. Other than that the main dish and the pudding were absolutely delicious!!!
The other thing I noticed was that there was a speaker in the snug and we could hear the music from that and music coming from the other end of the restaurant which was annoying. It was supposed to be a romantic evening but hardly that at all. When we had settled the bill and decided to leave, nobody acknowledged that we were leaving, no thank you, good bye or anything. So all in all a disappointing experience on the service side of things. And to say that it cost £45 per head we left feeling a little deflated. I'm so pleased we didn't sit down in the main restaurant as it felt it was just getting bums on seats so to speak.
I will be honest and say that I may try the pizza take out service, as we had a taster of one and was lovely. But unless they pick up on their points of service won't be eating there again. What's good food about if the service needs attention???? That's why I have only rated it 3 on the overall rating.
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