I go to sidcup place a lots, recently the food and service is shocking.
Buffet - went on pie night, everything was COLD, half of the food was not ther that was meant to be, staff was too slow cooking it. When I took my meal back to the chef on buffet section moaning it's freezing cold, I got no apology at all and was rude!
Normal menu- my nephews that was with me had kids meals which both had corn on the cob with it but the corn was still frozen with ice on!
Also family members have gone there within the last two weeks and had terrible food, hair in burgers freezing cold food!
Complaint procedure is shocking no customer service skills between them, complain to head office three weeks later I got a call from branch manager ( awkward as the complaint was about him). Customers services should have contact with complaints.
If you need to complain call head office directly.
If there was a chance I could put zero as rating I would of it's a insult giving them one out of five
Please look at these reviews there a warning to help you!
Also was only offered a forty pound voucher free which was less than what I paid origianly
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