My husband and I were due to attend a friends wedding at the castle and we were both so excited to be staying at this lovely spot. I have no doubt from other reviews and from what the other guests have had to say that it would have been amazing. Unfortunately my husband took ill the day before we were due to attend the wedding and when I called to cancel I was told that there was a 48hr cancellation policy which was stated in the email they sent to confirm the booking. I told them I had never received the email and they said there was nothing they could do. This is my only complaint and a warning to others please make sure you do receive a confirmation email and if you do not contact them again and again until you do. I still have not received the supposed email from them and am highly disappointed by their lack of customer service and understanding. So all in all just beware if you are booking as they will take your credit card details and bill you before you stay.
- Official Description (provided by the hotel):
- We offer a stunning location and the carefully preserved ambiance of a Welsh Castle Craig y Nos offers visitors a unique experience, whether it be just enjoying an overnight stay, or as a guest at a major function. Now largely restored to its former glory which, set against the backdrop of the park, makes it the ideal base for walkers, photographers, and other visitors to the area. ... more less
- Reservation Options:
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- Also Known As:
- Craig-y-Nos Castle Hotel Penycae
- Craig-y-Nos Castle Wales/Penycae