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“Great place,but far from town.”

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Club Mahindra Virajpet, Coorg
Certificate of Excellence
Mumbai (Bombay), India
Level 4 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great place,but far from town.”
Reviewed April 2, 2014

Was there in Mid March occupying 1BR apts., rooms are great,service is good. Staff at reception warm and helpful.They are still increasing capacity and a pool is yet to come. At present your afternoons are disturbed cause of construction activity. I request the management to have more items on the inventory at their shop which at present has very little choice other than bread, butter etc..
The food is great,but they need to be more professional with their live stations.Even with fun dining it is quite costly to eat at the resort but for more choices you need to travel 12 km to Virajpet town which is not easy at night even if you have your own vehicle.
My advise to visitors would be, plan well, load up on your requirements food, booze & medicine before you check in.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DEVRAI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra Virajpet, Coorg, responded to this review, April 3, 2014
Hi,

Thank you for your appreciation and the points that you have brought to our notice which will be shared with the resort management on a priority basis. We work hard to ensure that all our members have a pleasant experience. Thank you once again and please continue to provide us your feedback as it helps us serve our members better and ensure a wonderful Club Mahindra experience. In case you wish to provide us with any further information please visit our Facebook page and click on the “Listening Post” tab.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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727 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (264)
Date | Rating
  • English first
  • French first
  • Any
English first
Mumbai (Bombay), India
Level 5 Contributor
67 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed March 31, 2014

Just arrived back from a big family vacation at Club M, Virajpet as part of a 16 people group with 6 kids as part of it. I am trying to look for words to describe our experience but I am failing. From the outset, the GM just ensured that he wanted to make an example of our holiday and he succeeded.

Positives:
1) The Staff! - Thimaya and the Fun Zone staff who just made best friends with our kids and after that, it was all about Timmy uncle. We didnt see our kids in our rooms through the trip. So much love and genuine care. Venkatesan, Suman, Subramaniam, Chef Suvendu and everyone else at the Aromas Restaurant just made sure we enjoyed everything we ate and we ate to our hearts content and we did not face any choice fatigue which is so easy to get when you stay and eat in the same restaurant over a few meals. The front office staff including Shayla, the travel desk run by Thej and his team... just everyone at the resort was out to make your holiday the best one!... and I give full credit for this to the GM and his training and aspiration to make this the best Club M resort.
2) The food was fantastic - amongst the best and most consistent that we have had at Club M resorts!
3) Rooms were nice and new. Studios could have been a bit more spacious but the interiors, LED TV et all make up for it to give you a great cozy experience
4) The Pool - our kids actually inuagarted the pool and loved being the first people to jump and swim in the pool. The pool is fantastic - great waters, large and allows you to find corners to hang out with your group (Club M pools tend to get very crowded)
5) Transfers to and fro Mangalore: courtesy Thej and team, we had great and comfortable transfers. Our fault that we chose to come to the resort in a 18 seater bus instead of Innovas. The bus just wouldnt keep up on the airconditioning, the speed as well as overall comfort. So my recommendation is opt for Innovas as the fastest and most comfortable way of getting to and fro from Mangalor airport as the ride is 4 hours plus.

Improvement areas:
1) I know I am getting greedy but variation in the live counters during the daily buffets would be fun for guests staying beyond 2-3 days
2) I know Club M makes its money from F&B but the pricing is 5 star! Club M needs to take an overall view to its F&B pricing

Keep it up, team Virajpet. You totally deserve this review.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eagerAmit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra Virajpet, Coorg, responded to this review, April 3, 2014
Hi Amit,

We are really glad to have received your positive feedback and specifically the detailed comments you have provided. It helps us improve our services further and additionally, provides insights as to what our members really like. We work hard to ensure that your holiday experience is truly memorable. Our resort staff will be absolutely delighted to know that you not only enjoyed the ambience but also the dining experience and the activities at our resort. Additionally, our resort staff will be extremely delighted to receive your compliments. Furthermore, the points that you have brought to our notice which will be shared with the resort management on a priority basis. Thank you once again and please continue to provide us your feedback as it helps us serve our members better and ensure a wonderful Club Mahindra experience. In case you wish to provide us with any further information please visit our Facebook page and click on the “Listening Post” tab.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 24, 2014

Club Mahindra travel desk charges Rs. 4750 for the 150 kms drive for an Indica (A/c or non A/c).

I booked a non A/c indica for Rs. 3250 from Mangalore Taxi, Mr. Kusumaker Cell # 09972722878. Car was on time and very pleasant driver.

Stayed March 2014, traveled as a couple
Helpful?
16 Thank faf51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra Virajpet, Coorg, responded to this review, April 3, 2014
Hi,

We are really glad to have received your positive feedback and our staff will be delighted to receive your appreciation. We work hard to ensure that your holiday experience is truly memorable. Thank you once again and please continue to provide us your feedback as it helps us serve our members better and ensure a wonderful Club Mahindra experience. In case you wish to provide us with any further information please visit our Facebook page and click on the “Listening Post” tab.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Level 5 Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed March 23, 2014

We checked in with a lot of doubts because we knew the resort was still undergoing construction.

But our fears were unfounded. We had an excellent stay. Great rooms. Good restaurant. And above all, very helpful and friendly staff. Our South Coorg trip was great with our 3 night stay here.

Room Tip: Choose something away from the construction area.
See more room tips
  • Stayed March 2014, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank SudarshanHS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra Virajpet, Coorg, responded to this review, March 26, 2014
Hi Sudharshan,

Thank you for taking the time to give us feedback about your stay at Club Mahindra Virajpet. We work hard to ensure that your holiday experience is truly memorable. We are glad you liked our accommodation and hope you enjoyed the various activities at the resort. Additionally, our resort staff will be extremely delighted to receive your compliments. Please continue to provide us such feedback as it helps us gain insights as to what our customers really value. Thank you once again and look forward to welcoming you again at our other resorts soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 23, 2014

Let me say that the property is excellent and worth visiting again and again but for services the resort provided. First kitchen accessories were all not in working condition were to be replaced. I wonder being new resort how this position has happened? I ordered a cart for going to restaurant which took half an to arrive - excuse was battery was down. Barking dog in the night made me wake up. Restaurant too everybody was doing something except coming to table for taking order. After repeated requests order was taken. However property is wonderful and can be an excellent vacation.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Harsha1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra Virajpet, Coorg, responded to this review, April 3, 2014
Hi Harsha,

Thank you for your appreciation, however, having read your comments, as an organization, we strive hard to ensure a great experience to all our members and realize have fallen short of the same on this occasion. Please be assured that all the points that you have brought to our notice are being addressed on priority. We also request you to provide any further information or feedback that you might have on our Facebook page at the “Listening Post” tab. Additionally, we also look forward to welcoming you at our other resorts and eager to create a positive experience for you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 4 Contributor
44 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed March 23, 2014

We stayed here for 2 nights. It was was nice on the part of resort to call and welcome before 2 days and also suggest the better way to reach the resort and even suggesting to avoid a particular road, which was not good. I appreciate this call from Ms Asha. On reporting reception team was very helpful and courteous. We were not only well received but also properly attended during our stay by Ms Shalya(?) and her team. However, standard of other services were not of club Mahindra standard. Toaster and hot water kit were defective and were required to be replaced. Door bell was not working. Buggy and Restaurant service were delayed beyond reasonable time. Restaurant was also costly in comparison. Never the less it's a wonderful location and nice property - really a ' Jungle mien Mangal'.

Room Tip: Upper storey room will provide better view
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Tataria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra Virajpet, Coorg, responded to this review, March 26, 2014
Hi,

Thank you for your appreciation and the points that you have brought to our notice which will be shared with the resort management on a priority basis. We work hard to ensure that all our members have a pleasant experience. Thank you once again and please continue to provide us your feedback as it helps us serve our members better and ensure a wonderful Club Mahindra experience. In case you wish to provide us with any further information please visit our Facebook page and click on the “Listening Post” tab.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level 5 Contributor
69 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed March 20, 2014

This resort of Club Mahindra is clearly not ready to accept members or other paying folks to stay in their property. The property is unfinished and clearly has a long way to go in other aspects too.

Example: When we went out for a day trip while staying there, we expected that the room will be cleaned during the day. Upon return when we found it wasnt done, we were told that rooms are cleaned only upon request, or if the "clean my room" tag is hung outside. Remember, I am not referring to changes in bed linen, but even simple cleaning of the room. Very bizarre indeed.

The approach road which is about 5km from the resort is in pathetic condition, which is another downer.

Finally, for those planning to holiday here in the summer, watch out, the rooms are not airconditioned, and if the windows are open, it gets very noisy due to the construction work going on and the neighbours conversation, etc.

All in all, this resort is clearly not ready for business, yet.

Room Tip: Choose rooms away from the construction site, preferably on the first floor.
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank tsrini11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra Virajpet, Coorg, responded to this review, March 26, 2014
Hi,

We are really sorry for the unpleasant experiences you have faced. Having read your comments, as an organization, we strive hard to ensure a great experience to all our members and realize have fallen short of the same on this occasion. Please be assured that all the points that you have brought to our notice are being addressed on priority. We also request you to provide any further information or feedback that you might have on our Facebook page at the “Listening Post” tab. Additionally, we also look forward to welcoming you at our other resorts and eager to create a positive experience for you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Club Mahindra Virajpet, Coorg

Property: Club Mahindra Virajpet, Coorg
Address: Palangala Village | Karada Post, Kodagu District, Virajpet 571218, India
Location: India > Karnataka > Kodagu (Coorg) > Virajpet
Hotel Style:
Ranked #2 of 15 Specialty Lodging in Virajpet
Price Range (Based on Average Rates): $
Hotel Class:4 star — Club Mahindra Virajpet, Coorg 4*
Number of rooms: 50
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Club Mahindra Virajpet, Coorg India

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