After being seated (half hour wait) we were sat directly under a low positioned ceiling air con unit, I asked if they could turn it down a bit as my children felt it too cold...told no very directly, I asked if we could be sat at another table, yes they replied, if I wanted to wait another half hour! Manageress was very rude about it (with the face to go with it)! So, I pushed our table aside to avoid some of the cold air.
Secondly, when food was being served, the waitress placed my plate down (from my right side) then stretched and leaned over to my left side to place my husband's plate (I had to lean back into my seat), without a word of explanation or apology. There was plenty of space for her to walk round to serve the plate!
Lastly, it is not the first time (and I am definitely not alone with this) is the salad bowls, plates and cutlery! As myself and my daughter went to pick our salad, the bowls that were left, were still dirty...another couple went to inspect and said exactly the same! Cutlery is at times still dirty, or feel sticky/tacky. My daughter works in food & hospitality and they have to inspect all crockery & cutlery (once washed) before it is taken out for use by the customers.
With such ill mannered staff (which I couldn't even rate) the overall experience & value was effected. It may appear a harsh review but if they do not improve, they may well suffer in future! We will not be returning in the near future, and we are local too. We are prepared to go further for good service.
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