I don't know why may be because we are foreigners but they were so rude and mean with us !!!! First we had problems when we made the reservations, then when we arrived they took our passports for 2 days which isn't right !!!!!!!!!! YOU CAN'T HOLD PEOPLE'S PASSPORTS IF YOU ARE NOT A POLICE MAN !! NOT EVEN FOR 5 MINUTES WHAT ABOUT FOR 2 WHOLE DAYS !! This is ridiculous. I think that when you are a customer it doesn't matter a local or a foreign person you still a person and you deserve to get the best of each place you pay for, right ??? This is a discrimination !!! This people are .... I don't know what to say - just don't ever EVER ever go there if you have another choice and believe me you have another choice.
I love traveling and I've been to sooo many places, so many hotels, motels, Inns, B&B ans I HAVE NEVER HAD ANOTHER EXPERIENCE LIKE THIS ONE!
And that's not everything - ate the end they decided to charge us 75 pounds for nothing without telling us about it when we checked out !!!!
I still can not believe that we went through this ! THIS IS THE WORST service EVER anywhere in the world !! I have experience myself working for 4 summers in Bed and Breakfast and I know how when you are an employee you should treat people. I want our money back !!!
DON'T EVER GO THERE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
And the housekeeping service is just awful - they didn't changed our towels not even once for 3 days - can you believe that ? And they didn't vacuum even once for this period - they just make your bed and that's it - is this a good service ?? And they almost charged us an extra 50 pounds besides the 75 pounds because they said that our room was dirty - well it wasn't dirty at all but when they didn't clean it at all for the whole period it is normal to be a little dirty at the end don't you think so ?? And I am paying to sleep there and it is there job to keep it clean, right ??? It is not enough that they don't clean it but they are making us for paying that they are lazy to clean it !!!
I am so upset - don't ever go there !!!
They don't like foreign people !! This is a discrimination !
- Official Description (provided by the hotel):
- Welcome to The Ascott Hotel Manchester situated in a leafy suburb 5 miles from Manchester city centre (10 minutes by car). Our tastefully restored Victorian town house close to Monton Village with its wealth of eating places and offers individually styled rooms and also has a large period style guest lounge. We are very proud of the fact that the hotel was voted Best B&B of 2004, and has also appeared in Coronation Street. ... more less
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- Also Known As:
- Ascott Hotel Eccles, Greater Manchester