Me and my friend visited the smile cafe on Thursday with our babies and toddlers, I brought a nappy bag and a water bottle that I refill with tap water every day and take everywhere with me so that I'm not buying plastic bottles all the time.. better for the environment etc. With my purse in my hand we was all quing up to buy lunch and coffee when a man (one of the owners I think) suddenly appeared in my face and shouted 'you can't do that!' I was shocked and confused and answered 'sorry, can't do what?' to which he shouted 'you just can't do that! You have a bottle of water, we sell water here you cant just bring your own in, where a business!!' I explained that I haven't just bought it elsewhere and brought it in, I fill it up at home and take it with me everyday, to which he shouted at me again 'it's not on! I'm clamping down on this now!'
1: I didn't even have the bottle in my hand it was on my bag on the table
2: I had my purse in my hand quing up to buy 6 lots of food, I didn't just walk in and drink my tap water and then try to leave!
3: He told me off like we was in school, it was utterly humiliating and shocking and it made me and my friend so upset and uncomfortable that we told our children to put back their lunch boxes they had chosen so we could leave, as we didn't want to stay a minute longer.
As we was leaving, a lady from a table across the room approached me to say how angry and shocked her and her friend was at what they just heard, she very kindly wanted to check I was ok and said they fill up their bottles with tap water too.
I understand you are a business and I would understand if I had walked in with a pack up full of food, but I had some tap water and was about to spend £60 on food and coffees between me and my friend.
What hurts the most is that I have been a regular customer since my first chilen was born nearly 4 years ago, coming atleast twice a month and buying food and coffee every time. Then the fact the man felt it appropriate to verbally attack a woman attempting to hold a baby and help a toddler choose his lunch box and pay, rather than waiting and quietly taking me to one side and saying it politely? It is no exaggeration that he shouted and pointed his finger in my face angrily.
After the years I've brought my children/ friends/ family to the smile and the money I've spent there and then that happens, I will certainly never be going again and it's such a shame. Utterly shocked and disappointed!
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