My wife and I along with friends attended the KP organised Christmas event. It was well priced with promising entertainment.
As a group we pre-ordered our food and as a severe nut allergy suffer I specifically raised this concern to see whether I could happily eat at their venue. Fortunately, I received an email with confirmation that I would be able to eat safely. The Christmas menu DID NOT mention that the food contains nut. Albeit the stuffing did on one meal, not the meal I was eating. Unfortunately, I consumed some sort of nut as I began to have a bad reaction to the food.
This is where my real concern for this establishment was raised. It took well over 15 minutes for a member of staff to react. My friends raised the issue with our waitress, whom then, admittedly, said she forgot to ask the chef what was in the food, after the reaction had began. Another, more managerial, member of staff was informed and again they took a very lengthy amount of time to respond. My wife alarmingly at this stage requested to speak to the manager. The manager very abruptly denied the problem was their's and said it explains on the menu the food may contain nuts. It does say this on the menu, but not on the Christmas menu. More worryingly is the fact that the KP manager is more concerned about passing blame rather than doing his duty as a manager and caring for his customers in the a worrying situation.
Anyway after a ridiculous amount of time and an ambulance later, the KP ask me to sign a document expressing I was happy with the care they had given me, WHAT CARE?
I have eaten in many restaurants in my countries and this is customer care and consideration I have ever dealt with. Its quite scary how the manager is obviously not too concerned about the general safety of his customers. Despite a number of emails over a course of a week I am still yet to receive an explanation as to why this inexcusable situation occurred and why they acted in the way they did.
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