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All reviews bat cave howler monkeys hot water the reserve entrance gate an early start jungle lodge mosquito net who cares visit calakmul limited menu archaeological site no air conditioning jungle feeling nature walk small pool other travelers
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Reviewed May 1, 2017

Once you find the hotel (very poorly sign-posted), it is lovely! It’s also great for visiting the Maya ruins. However, we found the staff to be unfriendly (with the exception of the guy who helped us with our bags when we arrived) and were surprised that on-one spoke English. The room was good – a bit old and battered but clean and comfortable. Dinner was ok but breakfast was hopeless – dry bread, jam and a glass of juice. Better to pay the extra and add eggs. After visiting the ruins we thought a dip in the pool would be good but changed our minds when we saw it!

  • Stayed: February 2017, traveled as a couple
    • Value
    • Location
    • Service
Thank Erika T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2017

This is beyond doubt the best place to stay to visit Calakmul. The hotel is perfectly located at the main entrance of the park (no hotels inside) and is also perfect for visiting the other sites around (Balamku, Chicanna, Xpujil, Becan, etc.). The rooms are unpretentious, but well decorated and with everything need. They are completely in accordance with the surrounding jungle. Lots of birds and some animals too (we saw a fox next to our room). Good food and great service. Only two problems, very expensive, I'm sure they know they are the best option and they take advantage of it. And second, they don't accept credit card which I think is unacceptable for today standards and there is no reason for that, they have internet and the have telephone.

  • Stayed: April 2017, traveled with family
    • Location
    • Rooms
    • Service
Thank kartikmexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2017

Overall review: A rustic setting in the forest that is about as close to the Calakmul ruins as you can get, but rather expensive considering the facilities and service.

Strengths:

1. Its location relatively close to the Calakmul Reserve and ruins is a major strength considering there are no major towns nearby. The hotel is fairly easy to get to as it is close to a major highway, although signage is not obvious.

2. The rustic huts and furniture provide a different and interesting experience, as does the mosquito netting over the bed (there were few bugs when we were there). The small porch was a nice spot to sit.

3. The forested grounds (small to medium sized trees with leaf litter on the ground) are kept tidy and there is some wildlife around (good for bird watching but we did not see any monkeys).

4. The restaurant serves tasty entrees and the prices are not unreasonable (the side dishes ranged from uninspired to inedible). The cocktails we had were very good. The small amount of landscaping (e.g. a pond) nearby attracts interesting birds to look at while you eat or drink.

5. The guide (Enrique) provided by the hotel for a birdwatching tour was terrific! He spoke very good English and had excellent knowledge of birds and the ability to find them. Other guests commented that he was a very good guide for the ruins as well.

Weaknesses

1. This hotel was by far the most expensive we stayed at during our trip, but the service and facilities were below our expectations. I do not completely agree with the argument that it costs so much because of its remote location. First, the hotel is very close to a major high-speed highway and a little more than an hour from a city of about 30,000 people (Escárcega). Second, for comparison, we have stayed at a nicer and less expensive ecolodge in Costa Rica (which is generally more expensive than Mexico), but which required a 2.5 hour drive using four-wheel-drive (and fording multiple streams), followed by a 3 km beach hike.

2. The huts are showing their age. Ours was missing some floor tiles and there were small holes in the screens. The porch furniture was a bit uncomfortable to sit on, or it was impractical to use (protip:use extra blankets or towels for padding).

3. The staff was courteous but not overly friendly or helpful. This was evident from my initial contacts by email through to check out. (The baggage porter was great, however).

4. The hotel staff we interacted with spoke little to no English. This isn't a major issue but can make more complicated arrangements (e.g. tours) difficult if you don't speak some Spanish.

5. The hotel is less than 1 km from a highway, so you will hear some truck traffic in the background from time to time. Do not expect to feel like you are deep in the forest because you are not.

  • Stayed: February 2017, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Tope_Law
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 13, 2017

this place is in the middle of nowhere, yet, it's beautiful and the staff are awesome! presumably you're considering this hotel as your homebase for exploring the local ruins. water pressure was a little low (typical for the region though). food was great. coffee was great. rooms were amazing!

be aware that you're staying in the jungle, so things like bugs and monkeys and birds and such are part of the experience. I woke up to howler monkeys doing their thing one morning bright and early.

  • Stayed: March 2017, traveled solo
    • Location
    • Sleep Quality
    • Service
Thank jvaleski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 6, 2017

Hotel Puerta Calakmul is located right at the entrance to the reserve for the Mayan ruins of Calakmul - great location! The bungalows are well appointed with excellent beds and bathrooms. We were very comfortable and enjoyed the ambiance of being in the jungle with some creature comforts. All of the beds had very nice mosquito netting and created a great atmosphere. The pool was small, but truly a welcome refresher after the day-long trip to Calakmul. The restaurant served reliably good food and there was something for everyone. Thank you for a terrific stay! We hope to return soon.

  • Stayed: February 2017, traveled with family
    • Location
    • Rooms
    • Service
Thank Jennifer E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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