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All reviews bat cave howler monkeys hot water the reserve entrance gate an early start jungle lodge mosquito net who cares limited menu archaeological site jungle feeling visit calakmul no air conditioning nature walk convenient location to visit in retrospect
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32 - 37 of 455 reviews
Reviewed September 2, 2016 via mobile

A lovely location and only a 60km drive along a quiet but pot holed road to the ruins at CLakmul. For a couple of nights stay the on site restaurant is good, but does not tame credit cards, and these is not a ATM machine for miles. Being in the jungle the site has lots of mosquitos, and a wonderful nightmare symphony from the various local wildlife. Unfortunately you much more, than you see making photography a challenge.
After Calakmul a dip in the small pool is great.

Date of stay: August 2016
Trip type: Traveled with family
1  Thank I8905PNmarkb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2016 via mobile

We stayed in the hotel for visiting the Calakmul. It's located right next to the entrance of the Calakmul Biosphere Reserve. We got our private bungalow. You are immersed in the jungle as the bungalows have no windows (only screens to keep the bugs out). You have to look out for scorpions as one got into our room. The staff quickly takes care of them tough. The restaurant serves typical Mexican food of very good quality. The pool wasn't too hot which was an ideal refreshment after a day out in the jungle.

Date of stay: July 2016
Trip type: Traveled with family
2  Thank stefkes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2016

The hotel is beautifully situated, just next to the only road that leads to the amazing calakmul reserve (probably the most beautiful ruins we ve seen)
The whole idea of the hotel is good : exclusive cabanas in the middle of the jungle..
Yet the place is not up to the standard or the concept :
- swimming pool is a cold small jacuzzi - dont expect more
- rooms are well done in decoration (rustic but authentic) but the whole isolaltion from mosquitos is not well done at all ! We had wholes in some parts of them - letting mosquitos in ( we also had a huge bug over our bed)
- the place is in the middle of the jungle - so just expect a LOT of mosquitos.. I mean really a lot and everywhere
- the food of the restaurant is ok.. Nothing really original or local.. And the restaurant closes quite early

The location makes it worth staying.. But other than that it does not worth its value..

Date of stay: August 2016
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank KerimG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cangar, General Manager at Hotel Puerta Calakmul, responded to this reviewResponded August 15, 2016

Thank you for taking the time to write a comment in TripAdvisor. Being in the jungle, every day we check the palapas and installations to make sure everything is in good working order, that all window screens and roofs have no holes in them. But it is impossible to be able to see everything and we appreciate when the guests let us know directly at the hotel so that we can fix it at least for the next guest if you are not staying another night. It is impossible to see everything especially that because of the winds, the palapa roofs do shift sometimes and we will not see it except at a certain angle or if it rains and we see the marks on the beds or floors. Every day all the rooms are thoroughly cleaned. Also in the jungle, in rainy season there are a lot of insects. We constantly fumigate to be able to control mostly the quantity of mosquitoes. unless the rooms are hermetically sealed, it is impossible that some insects do no come into the rooms. This problem exists even in 5 star all cement hotels in the Riviera Maya. You are in the jungle anywhere in the peninsula.

The pool, I agree, is small. It is very rare that anyone uses it other than for a dip after coming back from the ruins. Most people stay at the hotel 1 night and arrive after 4-5 pm and are gone by 8-9 in the morning. It is not a resort pool. It is for cooling off for the few that may use it. And it was also built small so people don't start playing and yelling and disturb the other guests.

I am very sorry for the misunderstanding on the breakfasts. No abbreviations should have been used. If any misunderstanding, I would recommend in the future that you ask when you reserve or when you arrive. The waiters in the restaurant speak very little English. All that was needed was to ask for someone that spoke English to explain it more clearly.

If you come back or you have friends that come, please let us know in advance so we may be able to compensate for your problems at the hotel. We cannot change the problems you had, but we can try to improve for the future. I recommend you mention problems that you are hiving to the manager of any hotel you stay at so it gives them a chance to correct a problem. Right now, we would not be able to fix the palapa and/or screen problem unless you or someone else has told us before leaving.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2016 via mobile

I stayed for 1 night at this beautiful hotel in a very unique bungalow which we all loved. The reservations was a breeze, Rubi was very helpful and they were able to accomodate a family of 5. Dinner was delicious and we were helped on finding a guide, Gil, for touring Calakmul ruins the next day. Isabel is very helpful and accomodating. There is only one glitch: Breakfast. We were told we had breakfast cont. included; however, my mistake was not to analize every word of the reservation. I was given 3 continental breakfasts (that is what the cont. standed for)which I do not understand since I paid for the extra person $450 pesos and besides we were 5. Anyways, if you wanted a full breakfast you needed to paid an extra $75 pesos per person plus the 2 kids that were not included. My suggestion is that when reserving do revise every single word and abbreviation. The hotel is very expensive to being with and the extras which can only be paid in cash can affect your cash flow.

Date of stay: August 2016
3  Thank Liza C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2016 via mobile

After visiting calakmul ruins, this hotel is located very close to the highway and are therefore convenient. We were surprisingly the only guests at the hotel, why we almost got a feeling of arriving to a "ghost town". The staff was friendly but very limited in english however the waiter (did not catch his name) in the restaurant was kind to show us some wild animals passing by.

Because of the limited english from the staff, we missed out some opportunities such as going for the Bat Cave. Furthermore we really missed the A/C as the night in the jungle were sooo hot!

Date of stay: July 2016
1  Thank Kasper S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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