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“Perfect in Every Way”

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Hacienda Puerta Campeche, A Luxury Collection Hotel
Ranked #5 of 25 Hotels in Campeche
Certificate of Excellence
Santa Barbara, CA
Level Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Perfect in Every Way”
Reviewed February 14, 2010

This is a delightful small hotel with 5 star amenities. Aside from taking a few extra minutes finding it (they should provide a better map on their internet site), you will find yourself in an absolute Oasis of Puerto Campeche. We found parking on the street directly in front of the hotel and all the staff were very helpful, with good English, and courteous. It was quite warm and they welcomed us with a pleasant iced mint/agave refreshing drink and then told as gold SPG members we were upgraded to a junior suite (#10). Since we payed with points + $90 per night we gave it 5 stars on value. The whole place is very quiet as it is tucked back in the old walled city and not near any high traffic streets. The spacious room has his/her sink stations (see photos) and is well appointed with windows, a writing desk and easy chairs with console table and the bed was adorned with fresh flower pedals! Coming from a bad experience at a previous hotel in Merida, we were delighted.

Hotel offers wi-fi at no cost throughout although our room was spotty in reception as it was on the outer back edge. Our room had an iPod player which was a real plus for me. Although the pool is small, I found it refreshing and unique in design. There were no issues with pool towels (fresh ones on all the pool chairs). There is a full service restaurant and although a bit pricy, it is convenient and in a very beautiful setting. They offer a specialty dessert of the chef (Calle 59 Flan) that is so good we had 3 during our stay!

Hotel location for the colorful and clean Puerto Campeche could not be better as one can walk safely on the old narrow sidewalks to the various restaurants and sights (the twin towered church & plaza). Our favorite local restaurant which specializes in fish was Marganzo's which is about 5 short blocks down Calle 59 toward the Sea Gate. For our second dinner there I tried their pork dish 'Cochinita Pibil' which was also very good. On the way, also on Calle 59 we passed a newly opened coffee bar which had excellent coffee using local beans freshly ground on an Italian machine. They said they might start opening for breakfast! Try it.

We felt two nights was the perfect stay in Puerto Campeche as there is not that much to do in the town. The best museum with some amazing archeological exhibits is the one in the elevated old Fort situated on the south edge of the city (10 minutes by car). If we were ever in the area again, this is the place to stay!

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alexofsb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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243 reviews from our community

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Traveler tips help you choose the right room.   Room tips (17)
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English first
San Diego, California
Level Contributor
157 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 290 helpful votes
Reviewed August 2, 2009

If you´re a Starwood traveler like me, you´re probably wondering about all of the Starwood Haciendas in the Yucatan, and how they compare with each other. So this review will cover this property in particular, and in comparison to the other options.

Hacienda Puerto Campeche is really a charming property, centrally located in the historic district of the city, and magnificently restored to its current state of rustic elegance. It has a more modern look and feel than the other Starwood haciendas, but still a sense of history here. Since Campeche has a history of pirate attacks, some of the main hotel areas like the bar and lobby are almost more british west indies than mexican, celebrating the hotels relationship to Plymouth, England. However once you´ve entered the courtyard of the property, you see the bright colors and architecture of the Hacienda style.

The rooms are very large and comfortable here. High, beamed ceilings, large bathrooms and a very unique and comfortable indoor solarium in the many of the rooms, perfect for reading or relaxing in privacy, and perfect if your spouse is sleeping in late. The grounds are fairly compact, but take the time to explore the upper level or roof of the hotel, where you can get sweeping views of historic Campeche and the walled fortress directly across the street. The rooms have all the amenities we´ve come to love about the Starwood haciendas, including the worlds best shampoo and conditioner, complimentary bottled water, and at this location, satelite TV with nearly a hundred channels, wi fi in the lobby and bar, and many nice touches like flower pedals on the bed and perhaps some fruit or juices awaiting your arrival.

The pool is very unique as you´ll see in the photos, and allows for great privacy even when others are swimming. The water is on the cooler side, and you can enjoy two semi private hammocks under the roof of the pool for those who like to relax and unwind without the direct sunlight. Just watch out for the mosquitos, which are plentiful here in the summer.

There is a restaurant at the hotel but it was among the least visited of all the Starwood haciendas, notably because this hotel is located in a fairly good size city and there are numerous (and less expensive) dining options. After having spent five nights dining at Hacienda Uayamon, we chose to try a few spots in local Campeche town, including Marisco´s, located at the foot of Calle 59 about ten blocks from the hotel on the main historic square. On that note, the hacienda is in the walls of the historic city, but is about 10 walking blocks to the city center on narrow, uneven mexican sidewalks, so those with limited mobility may want to take note. There are other properties much closer to the heart of the city. If you can, try to plan your stay around the weekend, the old city is much more lively on weekend nights than during the week. On most weekends you´ll find live music, arts, street vendors, food carts and much more to experience and enjoy.

Campeche is a larger town than we expected. It is on the ocean but there are no swimming beaches here. It can be oppresively hot during the summer months, and we experienced numerous thunderstorms each afternoon, which are romantic and do cool things off, but can keep you indoors for some periods of time. There are not as many dining options as you might expect, yet plenty of shopping and local culture and museums. A two night visit would probably be ideal. Hacienda Uayamon is about a thirty minute taxi drive from here, so it makes for an ideal pairing for a short vacation. You can also get to Campeche from Merida or Cancun, although it might be a two or three hour drive, it certainly is within driving distance and you may get shorter or cheaper flights into those cities. If you´re looking for a hacienda as sort of a home base versus a destination, this would be a great fit, as you can walk all through the old town here and it is very safe. Within a few hours drive you can reach many of the fine mexican archeological sites, particularly Edzna and Uxmal. You can hire a taxi to take you there or make arrangements through the hotel.

Hacienda Puerta Campeche loses a star however for the hit and miss service. It can be first rate at times, and they flat out miss other times. They always greeted us by name when we came in, and no request was too small or any concern to them. However small things, like keeping the property consistently clean, were overlooked. For instance, in a Luxury Collection property, when I discover the pool area or some of the big comfortable chairs placed throughout the hacienda courtyard, it should seem as though I´m the first one to discover them. However we often found other people´s pool towels, or empty drink glasses or used plates or full ashtrays, hanging around even hours later. There are plenty of people working here, so the lack of attention to these details is odd, but makes quite a difference on our impression. At the other haciendas, we never saw anything left behind for more than a few minutes. Everything was fresh and clean and ready for us to discover. The first time we swam, they brought out towels to the pool so we didn´t need to bring them from the room. The next time we swam, we didn´t bring our room towels, and they never delivered pool towels, again oddly inconsistent for a property with just over a dozen rooms or guests.

I would still recommend this hacienda, and I would suggest a short visit here especially in combination with a visit to Hacienda Uayamon, which was one of my favorites. If it´s not the star of your show, but one of your side destinations, you´ll be very pleased at this hacienda, and a few days in Campeche is more than enough to get a taste for this unique mexican town. This particular Starwood hacienda is the least like all the others, but still similar enough to give you a unique experience. I wouldn´t travel to Campeche specifically to stay here, but I would certainly choose to stay here if I was traveling to or through Campeche.

  • Stayed July 2009, traveled as a couple
    • Value
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Helpful?
9 Thank SDSteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buckinghamshire
Level Contributor
132 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed March 5, 2009

This hotel is a series of converted townhouses around a central courtyard garden, within the walls of the old town in Campache. It is a great location, although quite hard to find when you first arrive - and the instructions on the Starwoods website leave a lot to be desired.

However the hotel is badly let down by inattentive, uninterested staff. Even though there were only three or four rooms occupied, it took ten minutes before anyone came to check us in, we had to look for a waiter in the restaurant to take our order for meals, and it seemed impossible to get through breakfast in under an hour. Having just come from Hacienda Santa Rosa, also Starwoods, where the service was discrete but very attentive, we were stunned by the difference.

As a consequence of the service in the restaurant, we went out for dinner. We can strongly recommend La Pigua - it's a bit of a step from the hotel, but well worth going to.

And the room had some strange aspects. I am not sure what it is about Mexican toilets, but I have expectations that the toilet will be separated from the bedroom by more than a low wall and the sort of saloon doors one last saw in Western films.

The old town of Campeche itself is an interesting place, with beautiful colourful streets inside the old city walls. The rest of the city is unattractive - typical of most modern Mexican cities. And there are several interesting Mayan sites within easy reach.

Overall this was a very disappointing stay. This hotel has so much going for it - great location, interesting building, but it is badly let down by the standard of service.

  • Stayed January 2009, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank UKtraveller33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Level Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed December 30, 2008

We recently returned from Campeche where we stayed at the Hacienda Puerta Campeche for Christmas. We booked with starpoints and chose this hotel because it was a last minute booking and this was the only one of the 5 Haciendas within Starwood that had availability. This turned out to be our good luck. This hotel is located within the old walled city of Campeche which is an UNESCO world heritage site. It is amazing. It's old Mexico with charming architecture, culture and friendly people. The hotel could not have been more accomodating to us. We were traveling with 2 children, ages 10 and 11. They gave us a rollaway bed, and had a hammock set up for the kids and upgraded us to a wonderful jr. suite. They had warm sandwiches and fruit waiting for us upon our arrival. Everyone at the front desk knew our names; even those that we had never seen. I'm not sure if that's because we are plat. or not or just their regular customer service. The rooms were super clean, the ammenities were great, the pool is awesome and it's so quiet and relaxing. The nice thing is that you can retreat to the hotel, or go out to the city if you'd like. We happened to go through Temozon on our way to Ek Belam (which I would recommend) if you are going to Merida or Cancun, and Temozon is such a small city that we were happy to have spent our holiday in Campeche. The holiday decorations and religious references throughout the town was lovely. This hotel is a must! And a special value for 10,000 points. Have a great time. You won't be disappointed. You will be in awe!

  • Stayed December 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Nancy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
usa
Level Contributor
439 reviews
151 hotel reviews
common_n_hotel_reviews_1bd8 235 helpful votes
Reviewed December 18, 2008

A wonderful Hacienda in the middle of the colonial city. Very helpful staff, great rooms.

  • Liked — The staff and the rooms
  • Disliked — The swimming pool, although very picturesque, is difficult to use for a longer swim.
  • Stayed December 2008, traveled as a couple
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank gsrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
95 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed December 17, 2008

This hotel is an incredible mix of luxury, ruins, comfort, charm, with a perfect downtown location to visit Campeche...
If you want to visit Campeche and can afford it then don't hesitate : it's your dream place.
The swimming-pool deserves a special award, for it's built like a maze within several buildings : amazing! The sundeck on the roof has a maximum exposure to the sun and offers a panoramic view over the city.
We didn't try the restaurant (too many cheaper and good places downtown) but it has the reputation of being the best in Campeche. However the breakfast was gorgeous.
We found only one flaw : the pool wasn't heated, like in many over place in Yucatan. It's pretty ok most of the year but in november nights are fresh and so was the pool temperature...

  • Liked — the pool
  • Stayed November 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank CarnetsdeYann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney Australia
1 review
Reviewed November 19, 2008

We stayed at the Puerta Campeche for a few days and it was the best hotel of our month long trip.

The grounds are a converted barracks, and the renovation is sympathetic to this, retaining some of the old walls and the layout. It's luxurious without being over the top or bland.

The pool is gorgeous, dug into the bottom of old rooms of the barracks (or at least that's how it looks), with a couple of "rooms" of the pool under cover. I suspect rooms beside these bits of the pool would be a bit noisy.

The staff there are fantastic. They work as a team and nothing is too much trouble. They're friendly and helpful, and go the extra extra extra mile. I don't think I've had better service in any hotel.

The food is totally fab, and the rooftop restaurant is lovely at night when it's cooler.

There are a couple of odd things, as there are in any hotel. For instance, you had to go all the way into the bathroom in the room we had (one of the suites) to turn on the light. Ouch! There was only one place to hang towels, although there were two basins. As in so many other hotels, the lights can't be turned off when you're in bed, and they're too dim to read by.

These are minor things, though.

We were totally blown away by the outstanding management of this hotel and would not hesitate to go there again. In fact next time I'm in that part of the world I'll make it a point to go back, just for the hotel.

  • Liked — The food and the service, the relaxed atmosphere. Top notch.
  • Disliked — Nothing. It was way more than I had expected for the price.
  • Stayed September 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A_Thornton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hacienda Puerta Campeche, A Luxury Collection Hotel

Property: Hacienda Puerta Campeche, A Luxury Collection Hotel
Address: Calle 59 No 71 por 16 y 18, Campeche 24000, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Campeche > Campeche
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Luxury Hotel in Campeche
#7 Romantic Hotel in Campeche
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hacienda Puerta Campeche, A Luxury Collection Hotel 5*
Number of rooms: 15
Official Description (provided by the hotel):
Hacienda Puerta Campeche is an architectural relic dating from the 17th century located just a 20 minute drive from Campeche city’s airport and in the historic center of this city, declared Cultural Heritage by UNESCO. This site is currently the ideal starting off point for adventure into the adjacent historical areas. The walls of these idyllic colonial houses are ocher and orange painted. Its 15 guest rooms and suites combine the comfort of state-of-the-art technology and traditional ambiance. Surrounded by stunning views of the gardens and the pool, the restaurant offers a sophisticated menu consisting of delightful dishes prepared with fish and sea food from the Gulf of Mexico. A terrace lounge enclosed in a charming environment welcomes guests in the evening with captivating cocktails and wines. ... more   less 
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Also Known As:
Hacienda Puerta Hotel Campeche
Campeche Hacienda Puerta Hotel

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