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“Incredibly peaceful and unique”

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Hacienda Uayamon, A Luxury Collection Hotel, Uayamon
Ranked #7 of 25 Hotels in Campeche
Certificate of Excellence
Reviewed February 1, 2012

Breathtaking! When we pulled up to do the food tasting I got chills thinking we would have our wedding there in just a few days. The Hacienda makes a very grand first impression. About a 30min drive from the city of Campeche, if you’re looking for peaceful seclusion, this is a fabulous place. Each room is its own little bungalow with a private gazebo lounge attached, perfect for an afternoon nap. The only big upgrade in the deluxe suite is a private outdoor hot tub hidden by shrubs and greenery. The plush bedding and prompt and attentive service are what you would expect with a Starwood Property.
Any food anyone ordered was a hit. At our wedding the fish and stuffed chicken were cooked impeccably. All the bread is baked fresh on site and they use produce from their vegetable garden.
It’s a really unique blending of nature, the ruins of the once working factory, and modern conveniences. Uayamon is definitely an experience and all our wedding guests had an amazing time. I think Uayamon is a hidden secret. Soon the rest of the world will catch on, and there will be a waitlist to stay at this 12 room property.
That being said I have to mention if your planning an event, be advised: Once we arrived the service was amazing and its a location like no other -an absolutely magical place for a wedding. However; getting the details worked out before hand was a bit of a nightmare. It’s not like dealing with a Starwood in the states. In fact the Mexico branch was quite separate. When we ran into issues a manager or higher up wouldn't address them or return our calls and turning to a contact in the states didn't help because they didn't seem to know much about the Mexico properties. Phone and internet service seems to be down regularly. The Haciendas advertised specials on facebook and their blog but wouldn’t honor them for us. If your planning to host an event at Uayamon and have questions feel free to message me. Another bride on TripAdvisor helped me and I’d love to return the kindness.

  • Stayed: October 2011, traveled as a couple
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4  Thank rms294
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHaciendasLC, Director General at Hacienda Uayamon, A Luxury Collection Hotel, Uayamon, responded to this reviewResponded March 8, 2012

Dear rms294,
Thank you very much for writing this detailed review about your stay at the Hacienda Uayamon. For us it's good to know that our guests have had a great experience, especially when we chose to be part of a unique moment of their lives, because we know how important is the wedding day for any couple. We are glad that we meet your and your guests expectations. In reference to the wedding coordination, I have carefully reviewed your comments to give a correct answer that can help to all our prospects for a wedding in a our Hacienda. Hacienda Uayamon is part of the Luxury Collection brand owned by Starwood Hotels & Resorts, and the hotel is operated by this chain, the situation with effective communication is an area of ​​opportunity, because the location, as you found the Hacienda is in the jungle sometimes we ran out internet and phone for short periods, however, we always try to respond in a quickly manner, and we ask to the couples to relax, we always do our best to achieve the expectations! About promotions on our website faceebook is important to notice that for honor the promos it is important to meet all the requirements listed on it.
Best regards,
Roberto Otálora
General Manager

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88 - 94 of 268 reviews

Reviewed January 11, 2012

This hotel will be etched in my memory until the day I die. It is a place I speak about on an almost daily basis to any and all who will listen.

As a travel magazine editor I have had more thAn my fair share of exceptional experiences and stayed in some of the most glamorous places, but Uayamon stands in a class of its own.

I visited the hotel to film it as part of a travel documentary for the the Discovery Network. The series featured destinations and operators who were going well beyond what's expected in the field of sustainable tourism.

Now, you wouldn't normally think of of talking about a luxury hotel and sustainability in the same sentence, but Uayamon....as with everything else about this place... is an exception to the rule.

A few little secrets you may not know: a husband and wife with a fascination for ruins literally romanced the stone to rescue Hacienda Uayamon and restore it it's former magnificence. The husband is one of Mexico's most renowned architects and he cleverly left some sections of the structure and decor in its pre-restoration state, so guests can appreciate the "before and after".

The wife is one of the country's most humble and talented philanthropists. She focussed on a wholly different kind of restoration...the social kind. From fund raising to help rebuilding hundreds of homes ruined during a hurricane, to developing village-owned cottage industry workshops where locals could practice traditional handicrafts to offer them for sale, to rescuing traditional Mayan healing techniques and medicines to improve health, and even initiating community garden projects...

Their efforts have resulted in massive Social and economic change for Uayamon and surrounding villages. Urban drift has all but reversed resulting in families now staying intact due to the availability of local jobs, childhood malnutrition has gone, community health has massively improved and the financially crippling reliance on western medicine been broken, culture and tradition have been restored in a genuine and useful...not staged for tourists...manner, and one of Mexico's most beautiful Haciendas has been preserved for future generations.

The deep reaching development strategy developed and implemented by these two people leaves the mind blogged. To have achieved so much in such a selfless manner is a lesson to us all.

To have preserved such beauty and done so in an holistic manner the enables people to thrive, nature to be preserved and heritage to be restored, is something more tourism operators and developers should strive for.

The result is nothing short of spectacular. Hacienda Uayamon is not simply a hotel; it is a multi-layered destination awaiting your discovery. Each building has its own story and each has been showcased in a way that presents itself as a photographers dream.

This is the place to laze in a hammock slung over one of the world's most beautiful pools as the moon glows in the sky above.

It's a place where the spirit of the Ceibre tree can be heard exhaling on a hot day.

A place colored by pirate sackings and sisal plantation wealth.

Does it deserve to be on your Bucket List?

In my opinion...AT THE VERY TOP!

Well done team Hacienda Uayamon and thank you for giving me such rich memories for life.

Room Tip: My room was an original worker's cottage that was restored in the most specacular fashion. Deep...
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  • Stayed: May 2011, traveled on business
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4  Thank chantal_dunbar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHaciendasLC, Director General at Hacienda Uayamon, A Luxury Collection Hotel, Uayamon, responded to this reviewResponded February 16, 2012

Dear chantal_dunbar
Greetings from Haciend, Uayamon!!- and thank you so much for your message about your experience. It is indeed an honor to have Ambassadors such as yourselves out there promoting our little paradise and we look forward to welcoming you back !! I am sure you will receive our Starwood on line survey and we appreciate you taking a few minutes to complete, all of which help spread the word on what we call and now you call a home away from home.
I will share your comments about “husband and wife story” that really make us proud of the place we work in as also is very important and motivating to our team. It has been a gratifying experience serving you and providing you with the most exceptional atmosphere.
Once again, we thank you for selecting The Haciendas Luxury Collection.
We hope you visit us in the near future; it would be our honor to welcome you back at the heart of the mayan culture.
Gracias !!!!!!
Roberto Otálora
General Manager

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Reviewed December 24, 2011

SPG Platimun member traveling with family. Upon check in we were told they only had a twin bed room and only for one night. (we reserved for three and a king). After an uncomfortable few minutes (not a lot of options for another hotel) we were taken to a very nice suite.

Food and service was outstanding, and Alberto made us feel like family and treated our daughter like a princess with gifts and treats.

The pool is cold but one acclimates quickly.

Family favorite was our room side dipping pool and bedded palapa with ceiling fan.

  • Stayed: December 2011
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2  Thank travelswiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHaciendasLC, General Manager at Hacienda Uayamon, A Luxury Collection Hotel, Uayamon, responded to this reviewResponded January 12, 2012

Dear Travelswiss,

Thank you for the feedbback. I will review the procees with our front desk in order to avoid future sitations.
However, it is nice to hear from you, the lived experience you and your family enyojed. I am certain that Uayamón Family welcomed you nicely and warmly.

Thank you once more for taking the time to help us to improve!

Best Regards,

General Manager

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Reviewed December 21, 2011

If you can get to the Hacienda Uayamon, please stay there. This is a magical place tucked into the the tropical forests of Campeche, Mexico on the western Yucatan peninsula. The Hacienda is close to several significant Mayan ruins and the bustling capital city of Campeche also named Campeche. There are almost no words to accurately describe the absolute beauty of this place or the impeccable service provided by the hotel staff and management. If you are looking for a truly memorable life experience, stay here.

Room Tip: We normally stay in either room 11 (Pich) or 12 (Huaya).
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  • Stayed: December 2011, traveled as a couple
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3  Thank Donald T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHaciendasLC, General Manager at Hacienda Uayamon, A Luxury Collection Hotel, Uayamon, responded to this reviewResponded January 12, 2012

Dear Donald T,

We are considerably happy for you having such a great and beautiful experience. Campeche is marvellous indeed and i think not even you and i can get to describe enough what people could discover if they dare to come. We thank you for having chosen our Hacienda as the property for your vacation.

We look forward to have you and your family back with us soon,

Warm regards,

General Manager

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Reviewed October 27, 2011

Almost no place I have ever stayed matches the pictures you see on their web-site, Hacienda Uayamon (why-a-mon) is the exception. This place is a jewel in Starwood's crown. Both my wife and I agreed that this was the most fantastic property we have ever stayed. I love historical architecture, so it is possible that I am biased. We were the only couple there for our 3 day stay, as such we felt like we owned a 200 year old colonial plantation.

The staff was incredibly gracious. Most of them were locals. One of the missions of the Haciendas in the Yucatan is to provide quality jobs for the locals. We ate on site every day (breakfast and dinner), both meals were so large that lunch was not necessary. The quality of the food and service was well worth the money. We also had a couples "relaxing" massage, which was heavenly. I opted against the Mayan massage based on other reviews.

Some of the other reviews identified issues with mosquitos. I have been to a Costa Rican jungle resort that was pretty bad, so I was expecting to lather myself in bug spray. However in Uayamon I did not find them to be any worse than at home. During feeding hours (morning and afternoon) they were out in the wooded areas of the property, but that was it.

The restoration work they did was first class and very innovative, especially the pool area. We stayed in the Colonial Suite (upgraded), which was the former charity hospital, built in 1905. It had an outdoor tub and pergola with a day bed. Most of the other rooms appeared to have the pergola. All of the rooms were secluded and private, which allowed us to enjoy the outdoor living pace at all hours. The rooms were lavishly furnished.

We flew into Cancun because they have much cheaper flights from the US. We spent the first night in Cancun, then drove the 6 hours to Uayamon the next morning. The drive was not bad, there are ruins that can be seen enroute if you leave early enough and you can also stop in Merida for lunch. They have a nice historic center. I drove a rental car and had no issues driving. It is interstate or highway (180) most of the way from Cancun to Campeche. Every large town had police check points at the entrance roads. We never felt unsafe and traveled by ourselves. You MUST go see Edzna, which is only 30 minutes from the property. Uxmal is 3 hours away, we did this on the way back to Cancun. Campeche’s historic center is only a 30 minute drive. The resort offers guided tours through a company called Catherwood Travels. You should do some research on them before going at catherwoodtravels.com. The resort’s staff speaks English, but more complex conversations, such as understanding touring options and pricing can be difficult.
On-line directions to the resort are so-so, but we finally found it. You do not want to attempt this in the dark. My GPS took me into the town of China, which was out of route. There is a road right off 180 that leads to Uayamon, a few hundred feet north of the China exit. There is a small state sign, saying Hda. Uayamon and Edzna marking this road, but it is in overgrown weeds. Once you are on the road to Uayamon, the signage gets much better.

I can't say enough good thinks about Hacienda Uayamon. I just wish I

  • Stayed: October 2011, traveled as a couple
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2  Thank swaeri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHaciendasLC, Director General at Hacienda Uayamon, A Luxury Collection Hotel, Uayamon, responded to this reviewResponded January 13, 2012

Dear swaeri,
We want to thank you very much for posting this review, with a lot of detailed information that describes very well our product. We are taking in consideration your comments about instructions on the web, we have been trying to resolve it with google maps however are not appearing well yet, but we're working on descriptions so we will include a note on our webpage trying to avoid situations for finding us. We also are working with government for put better signs on the roads.
We are pleased to read you enjoyed your stay. Hacienda Uayamon is your home, and we would love to welcome you again.
Best regards,
General Manager

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Reviewed September 22, 2011

We went to this hotel for our annivesary. It was a great experience. Be warned, it is a bit far from the city, so there is nothing in walking distance. If you want a nice, relaxing location, THIS IS IT! The restaurant was very good, the scenic setting was romantic, and the rooms were absolutely wonderful. This is, by far, the best hotel I have ever stayed at in Mexico.

  • Stayed: March 2011, traveled as a couple
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Thank Aaron R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHaciendasLC, General Manager at Hacienda Uayamon, A Luxury Collection Hotel, Uayamon, responded to this reviewResponded September 23, 2011

Dear RCSpanish,

We are so pleased reading that Hacienda Uayamon is the best hotel you have ever stayed at in Mexico! Thanks for this compliment, we work every day with the objective to achieve our guests expectations so we are happy when we know that our guests had a unique experience with us. Thanks for choose Hacienda Uayamon for celebrating your anniversary, we hope this is not the last time you visit us, we would be glad to welcome you again many times in the future. If this is the case please do not forget to send me an e-mail to thehaciendas@luxurycollection.com so we can prepare you something very special on your arrival.
Best regards,
Karsten Lemke
General Manager

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Reviewed August 31, 2011

We got married at this hacienda that says it all, and we love to come back the rooms are amazing, you can feel the calmness of the place, the pool it's one of it's mayor atributes its amazing well design and you get a first class service

  • Stayed: November 2010
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2  Thank gferraez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHaciendasLC, General Manager at Hacienda Uayamon, A Luxury Collection Hotel, Uayamon, responded to this reviewResponded September 2, 2011

Dear gferraez,
All the associates at Hacienda Uayamon remember your wedding, we have memories when your father, your brothers and you were riding bycicles all over the Hacienda, it is nice to read comments of our repetitive guests, we appreciate very much for stay with us again.
We look forward to welcome you again
Best regards,
Karsten Lemke
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hacienda Uayamon, A Luxury Collection Hotel, Uayamon

Address: Carretera Uayamon-China-Edzna Km 20 | Uayamon, Campeche 24530, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Campeche > Campeche
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Romantic Hotel in Campeche
#3 Luxury Hotel in Campeche
#3 Family Hotel in Campeche
Price Range: $339 - $560 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hacienda Uayamon, A Luxury Collection Hotel, Uayamon 5*
Number of rooms: 12
Official Description (provided by the hotel):
Since the time it was built at the end of the 16th century, Hacienda Uayamon has been one of the key residences in the region. Today, Hacienda Uayamon, A Luxury Collection Hotel, Uayamon has 200 hectares of land located just a 20 minute drive from the airport of the city of Campeche, and it is a perfect starting off point to visit the Edzna, Balamku, Calakmul archaeological sites and the famous Puerta de Tierra. Our hotel in Uayamon, Mexico has twelve separate villas spread along the serene paths. All of them are decorated in an elegant style, and have a private terrace and a garden. The place is enclosed in a natural setting with a high level of energy where you can totally surrender to the experience of baths and energetic spa treatments for complete relaxation. ***Please consider that due to location, the internet is not guaranteed 24/7. ... more   less 
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Also Known As:
Hacienda Uayamon Campeche
Hacienda Uayamon Hotel Campeche

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