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“Shameless!”

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Eden Village Kendwa Beach Resort
Ranked #2 of 2 Hotels in Kendwa
Certificate of Excellence
Nottingham
Level 4 Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Shameless!”
Reviewed October 8, 2007

Overall, our stay at Kendwa Amaan Beach Resort was very disappointing.

Firstly, upon arrival the management infuriated us; we were told our rooms would be $60USD per night however in order to pay in the currency of the country - Tanzanian Shilling, the hotel use their own exchange rate which is very favourable for them, and not so favourable for the customer. I would like to say that we were not exchanging currency, if we were, it could be expected that the hotel charge a commission or less attractive rate of exchange. Although ultimately, $1USD is NOT 1,400TZS.

As a member of the management team was present when we checked in, we voiced our opinion, in a very rational manner and it quickly became apparent that he couldn't care less.

Secondly, we chose to eat at the beach front restaurant - the Taj Mahal (previously The Titanic bar) on our first evening and after a delicious meal, the bill arrived with an array of various miscellaneous charges. Plus this, plus that, minus this, plus that....

As we couldn't make any sense of what was in front of us, we asked the waiter. He told us that the various additions were 10%taxes in order for a tarmac road to be made outside the hotel and this only applied to drinks. However the amount was more than 10% of the drinks, so we asked to speak to the manager. (Keeping up?!)...

The manager said that actually it wasn't a tax, it was a service charge and our waiter would receive 100% of that money as a tip. (this was however after much changing of the story, one minute it was a tax the next it was something else before finally settling on it being a service charge.)

This is clearly a shameless way of supplementing the hotel income in the hope that customers either don't notice, or can't be bothered to question it.

We are not new to travelling, nor are we difficult to please, in fact on holiday we allow very few things to irritate us, but we felt that Kendwa Amaan Beach Resort operates a particularly dishonest business. The staff we found were great and mentioned that we were not the first people to question the taxes and weird charges.

Interestingly, on our last day, the menus changed, to incorporate the 'tax' into the cost and service is not included...

  • Liked — The security guards, the Indian food
  • Disliked — The management's ethics
  • Stayed September 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank MissGlobetrot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Italy
Level 4 Contributor
40 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed September 9, 2007

first of all: we are experienced travellers, and we are usually on a budget, so we don't expect luxury nor 5 stars service but... Kendwa Beach Resort is not even 1 star! we paid 90 usd for a garden view room: it looked very old and poorly maintained and not decorated, with a really old bathroom.. but it was close to the beach and we though it could be ok... well.. we were sooo wrong!
after checking in, we found out that the sink in the toilet was broken, water coming out from behind and pieces falling apart... we informed the reception 3 or 4 times (early and late afternoon, before dinner, after dinner etc..), they promised it would be repaired but nothing! the room was also not particularly clean!
the next morning we told them again: they moved us to another room... ok... pack everything again, wait half an hour for the guy with the key for our new room, and here we are!
when we got back after the sunset, the main light in the room was not working (we couldnt see it before, cause there's no electricity during the day): walk up to the reception (no phones), they send a guy to fix it... then 2 more guys came... but after 1 hour.. no results yet! it took them 1,5 hours to fix a light!
when we informed the manager about our disappointment, he didnt care at all! we werenìt even offered a drink while waiting at the reception for the light to be fixed... When we told the manager we were thinking about moving to another place next door (which we eventually did: we went to La Rosa dei Venti... cheaper, cleaner but most of all nicer management!), he just said "ok, Im sorry"... Not really what you would expect from a "3 stars resort"!
oh, just one last thing: don't try espresso coffee at the beach bar/restaurant.. 4400 shillings for the worst espresso ever! we tried it cause we thought it was included in our breakfast, but unfortunately it wasnt (and of course nobody informed us of this), and they followed us to our room and knocked at our door to ask for payment.. stange methods?
so... Go to Kendwa, the nicest beach ever, but DON'T stay at Amaan Kendwa Beach Resort! It's by far the worst and most poorly managed hotel on that beautiful beach!

  • Liked — The beach.. but there are other, better hotels on the same beach!
  • Disliked — Everything: rooms, employees, management!
  • Stayed August 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
9 Thank VaSb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eden Village Kendwa Beach Resort

Property: Eden Village Kendwa Beach Resort
Address: Kendwa, Kendwa, Tanzania
Location: Tanzania > Zanzibar Archipelago > Zanzibar Island > Kendwa
Hotel Style:
Ranked #2 of 2 Hotels in Kendwa
Price Range (Based on Average Rates): $$
Number of rooms: 6
Official Description (provided by the hotel):
Kendwa Beach resort is located in the North Coast, Zanzibar and is also known as Eden Village. ... more   less 
Also Known As:
Eden Village Kendwa Beach Resort Zanzibar Island

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