The service on this charter was exceptional from the check in and gear up through to departure. All the crew were very friendly and easy to chat to. They made you feel relaxed and right at home. They had excellent knowledge of the Poor Knights marine environment and history and you could tell they were passionate about preserving the environment they were in. A clear stand out, also, was that they looked after our equipment before and after the tour, including washing the equipment at the end (this is something we haven't always experienced in the past).
The crew were happy to listen to our requests and were flexible - we were given the option of going with a guide or on our own. After going with a guide for the first dive, we opted to go on our own for the next dive. The crew gave us a detailed dive plan and told us what to keep an eye out for. On our second day out (one day wasn't enough!) we requested to see some archways and more swim-throughs and they were happy to oblige.
As someone with experience in the tourism industry, I can say that the high level of customer service we experienced would be/ is difficult to surpass.
We look forward to coming back again soon!
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