This "could" have been a great trip. Our family was looking forward to it. The reviews were great and our travel consultant highly recommended it. The boat was nice, the scenery was great and the meal was good but...
It all started on the morning of the departure. We arrived at Calmos Cafe in Grand Case well before the designated meeting time of 8AM and waited. This was where we were instructed to go by the owner. We kept asking the cafe staff if anyone called about a change in location. The staff said this is where they usually meet. When nobody showed up, we were eventually able to reach the owner Brigitte by cell phone. She said the departure location changed to Anse Marcel, a town 20 minutes away. "Didn't you get my email yesterday?" she said. We never received any email. After racing over some pretty challenging roads we were finally able to make it there albeit 15 minutes after the scheduled departure time. We met others on the boat who also did not receive any notification (email or otherwise) who luckily were notified by others in their party of the change in departure location. Due to the rough conditions they changed the location of our departure. We were looking forward to some great snorkeling, but that never materialized.
Additionally one of the staff offered to place any valuables, cameras, etc... into her "water proof" bag while transporting guests over to our first island destination in their red motor craft. My wife gave a crew member our camera thinking it would be safe. Regretfully the bag was never secured properly by the staff and water entered the bag. Our new, expensive camera was dripping wet and is no longer functional and we lost all the pictures we had taken so far on this trip and previously. One of the staff took the camera from my wife and actually placed the camera under tapwater. There was no effort or attempt to "make it right" by the owner or staff. It was a "these things will happen" attitude that was most disappointing.
The owner needs to do a much better job of communicating with clients about any changes to the schedule. Assuming that clients will receive an email is insufficient. Just a simple phone call to the Calmos Cafe or sending a representative would have sufficed. Also, the owner and her staff need to demonstrate more attention to detail in order to prevent future mishaps like the ones we encountered.
As a courtesy to the owner, I wanted to wait before writing this review. It's now been two weeks, and I never heard back from Brigitte, the owner of Winner-Touch. There was absolutely no contrition, not even the common courtesy of saying "I'm sorry for your misfortune". We're out an expensive camera and pictures of priceless moments due to her staff's incompetence. No one actually said "I'm sorry". No one. The only thing they asked us was for payment at the end of the trip. We honored our part of the agreement and paid them. If only someone showed that they actually cared, I may not have written this review. I would not recommend this outfit to anyone.
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