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“Winner-No Touch”

Solana by Winner Touch
Certificate of Excellence
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Attraction details
Recommended length of visit: More than 3 hours
Owner description: Discover the surrounding Saint-Martin’s Island on board of one of the biggest catamaran of Caribbean that proposed day charter. Based on the Marina of Anse Marcel, The Solana by Winner Touch Catamaran 82’ (24m) long and 34’ (10.60m) large was completly rebuilt for the comfort and pleasure of our guests ; bridge and stairs for an easy access to the sea, bean bags, 2 nice dining tables in a spacious shaded dining area. Minimum 3 members crew (1 Captain, 1 Marin, 1 Chef) are present to share our paradise. Our concept is unique, with a full service all day long. We welcome you with a « breakfast » (coffea, tea, fruit juice and a home made cake) During the day the drinks are included, (Fruit juice, sodas, beers, rum punch, rum, vodka and wine) A lunch will be served on board, a starter, a meat roasting slowly and a dessert. Don’t hesitate to visit our website http://www.winner-touch.com See you soon on board of Solana !
Reviewed March 12, 2013

This "could" have been a great trip. Our family was looking forward to it. The reviews were great and our travel consultant highly recommended it. The boat was nice, the scenery was great and the meal was good but...

It all started on the morning of the departure. We arrived at Calmos Cafe in Grand Case well before the designated meeting time of 8AM and waited. This was where we were instructed to go by the owner. We kept asking the cafe staff if anyone called about a change in location. The staff said this is where they usually meet. When nobody showed up, we were eventually able to reach the owner Brigitte by cell phone. She said the departure location changed to Anse Marcel, a town 20 minutes away. "Didn't you get my email yesterday?" she said. We never received any email. After racing over some pretty challenging roads we were finally able to make it there albeit 15 minutes after the scheduled departure time. We met others on the boat who also did not receive any notification (email or otherwise) who luckily were notified by others in their party of the change in departure location. Due to the rough conditions they changed the location of our departure. We were looking forward to some great snorkeling, but that never materialized.

Additionally one of the staff offered to place any valuables, cameras, etc... into her "water proof" bag while transporting guests over to our first island destination in their red motor craft. My wife gave a crew member our camera thinking it would be safe. Regretfully the bag was never secured properly by the staff and water entered the bag. Our new, expensive camera was dripping wet and is no longer functional and we lost all the pictures we had taken so far on this trip and previously. One of the staff took the camera from my wife and actually placed the camera under tapwater. There was no effort or attempt to "make it right" by the owner or staff. It was a "these things will happen" attitude that was most disappointing.

The owner needs to do a much better job of communicating with clients about any changes to the schedule. Assuming that clients will receive an email is insufficient. Just a simple phone call to the Calmos Cafe or sending a representative would have sufficed. Also, the owner and her staff need to demonstrate more attention to detail in order to prevent future mishaps like the ones we encountered.

As a courtesy to the owner, I wanted to wait before writing this review. It's now been two weeks, and I never heard back from Brigitte, the owner of Winner-Touch. There was absolutely no contrition, not even the common courtesy of saying "I'm sorry for your misfortune". We're out an expensive camera and pictures of priceless moments due to her staff's incompetence. No one actually said "I'm sorry". No one. The only thing they asked us was for payment at the end of the trip. We honored our part of the agreement and paid them. If only someone showed that they actually cared, I may not have written this review. I would not recommend this outfit to anyone.

9  Thank Charles W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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83 - 87 of 315 reviews

Reviewed March 3, 2013

My wife and I signed up for this at the hotels suggestion. We sailed to Crocus Bay on the north side of Anguilla. Snorkeling was very poor as seas had stirred up lots of sand. Other than that, day was wonderful. They rotisserie roast meats for lunch. This day it was whole pig. Crispy, hot, juicy and just plain good. Very nice salad, bread , etc. They serve at a long communal table that spans the boat at the stern. By the time lunch was over, we were all best of friends. If you like day sailing and roasted meats, this is the trip for you.

Thank edward19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 16, 2013

We enjoyed the Winner Touch experience so much that we went for a second trip , during our 2 weeks in St. Martin. First trip was to Crocus Bay, and second was to Prickly Pear Island. The catamaran is first class, the crew & captain are professional, the sit-down dining experience with delicious food and choice of wine is impeccable. A comforatble relaxing day cruise, under sail, swimming and snorkeling at your destination point,don't miss this.

Thank CanadianTraveller114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 12, 2013

My husband and I went on a day trip to Prickly Pear on Winner Touch. The crew is professional and accomodating. You could tell they really wanted you to have a great experience and did everything they could to make sure you did! The majority of the passengers were French. The lunch was great. They set a table and everyone eats together-it becomes an experience. Not like the typical snorkeling trip where you eat with a plate on your lap!

There were kayaks available and a small boat to take you to shore.
I don't think they could have done anything better!

Thank DavidandKim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2013

My wife, daughter, and I had the incredible good fortune to go the Winner Touch on Christmas Day 2012. We unanimously agreed it was the best boat excursion of our lives. The boat is immense and modern, and the very warm and helpful owners limit the number of passengers to 30, when it could easily hold 50 or 60. That means there's lots of room for everyone. The bean bag chairs are extremely comfortable. The entire crew was extremely welcoming and helpful. The mid-day feast has to be consumed to be believed. Everything is homemade from scratch. The boat even has a giant rotisserie oven built in. We had baby suckling pig, turkey, salad, potatoes, wine, and for dessert, bananas foster.

We felt like royalty and enjoyed the company of all the other passengers. The majority were French, but there were also quite a few Americans, Italians, Finns, etc. The French owners love what they do, and it shows in their incredible service, food, and hospitality. Considering the quality of the experience and the fact the cruise it lasted it all day and included a gourmet lunch, the excursion also represented very good value.

Merci mille fois Brigitte et Jean Louis!!!!!!!!!

Thank charlieworldtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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