We usually rely 100% on Tripadvisor reviews but were very disappointed with our stay at Silverwood Lodge. The room we were given was through a door directly off the breakfast room and although the room was generally clean, one of the spare pillows had blood stains on it! We were also surprised that the owner did not live on site. This was an issue when the fire alarm started beeping at midnight for two hours due to a low battery. When I called the emergency number to explain the situation, the owner said that he was in Cambridge and asked for us to fix it, without any apology. After I persisted, the owner then arranged for his son to come round but there was no sense of apology or customer service by the owner (unlike his son who was very courteous). Unfortunately, the problem was not fixed and in the end we had to remove the battery from the alarm at 2am. This lack of customer care was repeated again at breakfast when we asked for a late checkout, having previously asked on arrival, the day before. We were spoken to with a lack of courtesy, even when we told the owner that we had been awake for 2 hours in the night. There was no apology and we were told that he could not help it if the battery ran out of juice and started beeping and we should have checked the terms and conditions regarding check-out times. In the end, he did agree to let us have the room until lunchtime, as we had a wedding, but it was done begrudgingly. Then, on leaving Silverwood, we thanked the owner and he didn't even reply or thank us for staying. We found this very strange and rather rude. We will not be returning.
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- Also Known As:
- Silverwood Lodge Guest House Hotel Landbeach