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“Improved but could still be better!”

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Bukit Bendera Resort
Ranked #1 of 1 Hotels in Mentakab
Reviewed February 19, 2013

My regular hotel whenever I am back in Temerloh, got a room on the 2nd floor instead of the new rooms, no one told me about the new rooms.Well there are improvements with the new management. The wifi is so much better now with routers in every floor, the swimming pool is much cleaner with some decent equipments in the gym now. New coat of paint of the room doors, it is brown now.

However, the simple yet ok breakfast seems to have gone down a bit compared with the previous management. Simple meals like cereals or corn flacks are missing. Ants were also spotted in the bathroom, something needs to be done on pest control!

Must mention of the good service as always by the reception staff.

  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank chookyan31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bbrmentakab, General Manager at Bukit Bendera Resort, responded to this reviewResponded February 20, 2013

Hi,

Thanks for your review of our resort on tripadvisor.com recently.

For your positive feedback, thank you. We, the new management, always strive to offer the best to our guests in terms of rooms, facilities as well as our services.

Please accept my sincere apologies for the breakfast (or lack thereof) that morning. We might have run out of cereal, which is still unacceptabe in any case. I will personally look into this matter and rest assured, this will not recur.

I hope to see you hear again real soon !

Best Regards

S. Sivaduray
General Manager
Bukit Bendera Resort Sdn Bhd

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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19 - 22 of 22 reviews

Reviewed February 7, 2013

It has been more then 5 years of my last visit to this one and only resort in Mentakab.

I would say, after renovation this is the best so far i have ever stay in Mentekab.(been to Jelai, Shirwinton and others)

It was old with antique furnitures, but now with their renovated room..this will be my hotel to stay in Mentakab.

Newly renovated room, Paid RM120 with 2 breakfast. New and very comfortable bed. LCD TV (no astro yet).

But there are things that need to take note..the quilt cover got stains..(refer to pictures). Informed the staffs, but reason given is clean cover but with stubburn stains..pls improve!

Overall it is pleasent stays with very confortable bed..I will return!

  • Stayed: February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kcie2u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bbrmentakab, General Manager at Bukit Bendera Resort, responded to this reviewResponded February 11, 2013

Thank you for your feedback on tripadvisor recently on our resort.

I am glad you enjoyed your stay here after an absence of 5 long years. Hopefully we will not have to wait as long for your next visit with us again.

I'm glad you enjoyed your stay. I also apologize for the shortcomings you faced. Rest assured, we will look into that earnestly and ensure we continue to improve our facilities and service.

I look forward to seeing you here again soon.

Thank you

Regards

S. Sivaduray
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2013

Stayed in the newly refurbished rooms facing the swimming pool, with LCD tv and free wifi included. Outlook could be improved a bit as the building looks outdated, but they are in the process of renovating. Big swimming pool for the kids and the kid in you. Did not manage to check out the gym facilities.

Breakfast selection was so-so. Nearby to Mentakab Star Mall. Overall, value for money.

Stayed: December 2012, traveled on business
Thank LaZirahs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bbrmentakab, General Manager at Bukit Bendera Resort, responded to this reviewResponded February 11, 2013

Thank you for your feedback on your stay with Bukit Bendera Resort recently on tripadvisor.

We always strive to improve our facilities and services for all our guests and we value your feedback. Rest assured, once we complete our renovations by middle of June, this resort will be a completely different place. We hope to see you here then.

Thank you

Regards

S. Sivaduray
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 2, 2014
Google Translation

  • Stayed: November 2014, traveled on business
    • Location
    • Sleep Quality
    • Service
Thank sam31000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bukit Bendera Resort

Address: 8 Lorong Bendera 1f | Taman Bukit Bendera, Mentakab 28400, Malaysia
Location: Malaysia > Pahang > Temerluh > Mentakab
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Mentakab
Price Range: $23 - $30 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Bukit Bendera Resort 2.5*
Number of rooms: 80
Also Known As:
Bukit Bendera Resort Mentakab, Pahang

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