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Reviewed July 1, 2019 via mobile

Staying in Serena safari lodge and camps in Ambosoli is really a life time experience. If you are coming to Ambosoli then why not to try this hotel. They are good, clean, huge, customer friendly and well decorated. Plus if u get a room from 60 to 67 then additionally you will get a scenic beauty of jungle from your balcony with a cup of coffee or few sip of of hard drinks. The staff are always ready to serve you with a great smile and always try to make you happy whatever the way possible. They have committed a room change to a jungle view room and they have done on my one request only.

Cons : wifi is not so strong, although other than posting / sharing your pictures on FB or WhatsApp hopefully you don't want to spoil your time on any official mails or presentation.

I would like to recommend this hotel in Ambosoli for all travelers and my friends. I gave 5 out of 5 ratings because I don't have anything to complain till now.

Note : they don't have TV at room and for me that's the best way to be with the nature without any political noise.

Date of stay: July 2019
Trip type: Traveled with family
Thank soumeng666
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SerenaHotels, Manager at Amboseli Serena Safari Lodge, responded to this reviewResponded July 19, 2019

Thank you very much for taking the time to review and share your wonderful experience about your stay with us.

I am delighted to hear that your overall stay with us was good with the nice rooms and great staff who were able to make your stay a memorable one. I am glad we were able to meet your expectations and you enjoyed every moment of your stay with us.

Thank you once again for sharing your experience and we look forward to hosting you again in future.

Yours Sincerely

Kathurima Mburugu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2019

With 93 rooms, this is a large property. Nevertheless, the professional a well trained teams at Serena Amboseli Safari lodge really know their staff.

We had a wonderful time there.
From the welcome, through to briefing us on our tours, to the food and fabulous service in the restaurant, we could not fault it. Everything was well thought through.
The restaurant offered a good selection of food, it was buffet style and there were good vegetarian choices.

The property has a lovely ambience, well decorated and designed, and wildlife is constantly passing by as we sipped a cocktail or had a meal.
Our package was full board, but you have to pay for soft drinks.
The rooms were well designed, but for my taste a little too close together. Personally I am not so keen to listen to my neighbours conversations

We loved the open fire in the evenings, listening to some soft music, sounds of nature and exchanging Safari stories with other travellers.

The game drivers where brilliant, All of them were very knowledgable and friendly.

One guy, his name was Youssif, really stood out. He went out of his way to explain and care for things and animals we liked. He also understood how to best position the vehicle for us to take great shots with appropriate background and well positioned angles.

We did visit the Maasai village which was interesting, but a bit of a rip off.

All together we can highly recommend this place, and I hope you will enjoy your stay there as much as we did.

Date of stay: June 2019
Thank Topcatvip
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SerenaHotels, Manager at Amboseli Serena Safari Lodge, responded to this reviewResponded July 19, 2019

Thank you very much for taking the time to review and share your wonderful experience about your stay with us.

I am delighted to hear that your overall stay with us was good and we were able to meet your expectations from the good food variety, the lovely ambiance and deco, the great game drives especially by Yussuf who I will surely pass the compliments to, the interesting Maasai village visit to the lovely open fire with the evening entertainment.

Thank you once again for sharing your experience and we look forward to hosting you again in future.

Yours Sincerely

Kathurima Mburugu

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Reviewed June 4, 2019 via mobile

Had a wonderful weekend at Amboseli Serena. The staff is very service oriented, went above and beyond to support my requests. The hotel premises are beautiful, I saw lots of monkeys, baboons, some type of deer just while sitting in the lawn area, and a type of bobcat from my room terrace. The decor is lovely, and gives a very authentic Kenya experience.

A few downsides are that the room gets a little stuffy at night if the beds are enclosed in the mosquito nets (since the fan is outside the net), typical extras like bedroom slippers or toothbrush/toothpaste, conditioner are not included, and the walk back to the rooms at night get a little dark despite the walkway lights.

Overall would def visit again!

Date of stay: June 2019
Trip type: Traveled solo
Thank Sadaf R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SerenaHotels, Manager at Amboseli Serena Safari Lodge, responded to this reviewResponded July 1, 2019

Thank you very much for taking the time to review and share your wonderful experience about your stay with us.

I am delighted to hear that your overall stay with us was good and you had wonderful overall experience with us. We have taken note of your feedback on your room and management will work to improve on the same.

Thank you once again for sharing your experience and we look forward to hosting you again in future.

Yours Sincerely

Kathurima Mburugu

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Reviewed May 26, 2019 via mobile

This is an absolutely wonderful experience under the shadow of Kilimanjaro. It really is stunning with plenty of wildlife. Laundry is a little slow but the real urgency is to visit before water incursion has the same effect on this property as it did on the defunct resort next door. Flights are available so the African Massage can be dodged.

Date of stay: May 2019
Trip type: Traveled as a couple
2  Thank Ken P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SerenaHotels, Manager at Amboseli Serena Safari Lodge, responded to this reviewResponded May 29, 2019

Thank you very much for taking the time to review and share your wonderful experience about your stay with us.

I am delighted to hear that your overall stay with us was good and you had wonderful overall experience with us. We have taken note that laundry was slow and we apologise for that. We have taken your feedback positively and will work to make sure we improve on the same.

Thank you once again for sharing your experience and we look forward to hosting you again in future.

Yours Sincerely

Kathurima Mburugu

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Reviewed May 8, 2019

We booked to celebrate our Wedding Anniversary, having stayed here before, and the other Serena hotels in Tsavo West, Mt Kenya and the Mara. The quality of the rooms is very good, furnishings and cleanliness, having tea and coffee making facilities is always a nice thing to have. The grounds were looking lovely too. Food was of a good standard, catering for vegetarian on a buffet basis and a couple of meals were from the menu, due to small residency of guests, but well served, and pleasant. The whole experience was superb, with the National Park being amazing, Mt Kili views were spectacular at times, always a gamble with cloud cover but didn't disappoint this visit. Animals were plenty, and some some wonderful sights, hundreds of flamingos (the first time we had sign any at all here), almost 300 hundred elephants en route across the Savannah crossing in front if us, cheetahs, buffalo, wildebeast, zebras, but unusually not one giraffe. Fantastic weekend.

Date of stay: May 2019
Thank 950Julie16
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SerenaHotels, Manager at Amboseli Serena Safari Lodge, responded to this reviewResponded May 29, 2019

Thank you very much for taking the time to review and share your wonderful experience about your stay with us.

I am delighted to hear that your overall stay with us was good and being your wedding anniversary we were able to meet your expectations and you enjoyed every moment of your stay with us.

Thank you once again for sharing your experience and we look forward to hosting you again in future.

Yours Sincerely

Kathurima Mburugu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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