I wrote this to dunston hall and haven't received a response.
My friend and I had massages, a pedicure and use of the pool area. It is easier to record the issues in a list!
Therapy room was cold
Massage was incomplete and oil was cold
Water was given in a disposable cup
The Toilet had blood on the floor
The large yellow mop bucket and mop were in the toilet
The Daido rail had fallen off and there was a hole in the therapy room wall.
Therapists chatted outside the room during our treatment
The pool was murky, the walls were cracked, paint was falling off and all the metal grids were completely rusted.
Parts of ceiling tiles were falling down
It was claustrophobic (basement)
All the long floats had been thrown down some disused stairs.
There was no access to refreshments in the pool area.
The changing rooms were full of mould and rust, the shower was cold and the lockers jammed.
During the £55 pedicure the sinks started gurgling loudly for sometime
another therapist came in and left the door wide open, she proceeded to set up for the next client, running the bath next to me which set off the loud plumbing, she tipped a bucket of water into one of the baths and generally clanged around.
The chairs they used for the pedicure were massage chair so had large protruding pummels sticking out through the fabric. Cushions had been placed over them but they were still uncomfortable.
Refreshments were in paper and plastic cups.
The therapists were lovely but didn't listen to requests or respond fully to statements like "my feet are really freezing." I had already asked for extra towels to warm them up.
I was hoping dunston hall would have been polite enough to respond to my email, sadly not!
My toes do look lovely.
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- Also Known As:
- Dunston Hall De Vere Hotel Norwich
- De Vere Dunston Hall Norwich
- Dunston Hall Norwich
- Dunston Hall Hotel
- De Vere Dunston Hall Hotel