Visited as a group of 6 ladies who wanted to just chill together as all live in different locations. Booked 3 rooms two of which were satisfactory, I was unlucky enough to be in a room on the 3rd floor with a friend and we were awoken approx. 10 times that night with very loud clanging from heating pipes, it started with a bubbling building to a crescendo like a man in the room banging metal on metal, so not ideal as obviously when staying in a hotel room you are paying to SLEEP! We obviously complained the next morning and was offered 20% off our bill which we accepted but was left with the distinct impression this was routine and the hotel knew of this problem, so I returned to reception and asked to speak to the manager who agreed this was unacceptable and swopped our room and knocked 50% off the bill, really it should have been 100%, he said he had heard the pipes banging on entering the hotel that morning!!! Why a hotel of this size has to jeopardise there reputation by putting guests into rooms like this is beyond me and if this is how Marriott hotels treat there paying guests I will not be staying in any more of their hotels. As an afterthought I honestly do not normally complain but we were booked in for Espa treatments at the hotel spa, don t bother, I feel that inspectors from Espa would not be pleased if they visited here for a treatment, use your money wisely and go to The Beauty Room at the Maids Head Hotel in the city centre as there Espa treatments are vastly superior as are their therapists, sprowston manor like a production line, told to get straight off the table and dress at the end of the treatment, anywhere else I ve paid for a treatment, relaxation time is always given. The six of us all had a treatment and the brochure says 60 mins, no one of us had over 45 mins so they rip you off also. won t be back. On a positive note, breakfasts nice, restaurant staff very hospitable, meal on the Saturday evening good.
- Official Description (provided by the hotel):
- Enjoy a luxury countryside escape at the Sprowston Manor Marriott Hotel & Country Club. Located in Norwich, England, our guest rooms offer a seamless blend of historic elegance and modern comfort. We offer a world-class golf course, on-site spa and a variety of event venues, perfect for any travel needs. Book a memorable vacation at our hotel now. ... more less
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- Also Known As:
- Marriott Norwich
- Norfolk Marriott
- Sprowston Manor Marriott Hotel & Country Club United Kingdom