We stayed here the first weekend in August as a family of six in 2 rooms. We arrived and the approach to the hotel was very impressive with a tree lined drive cutting through the golf course, this is where the quality ends! We checked into our rooms and instantly you could feel the heat in the room but the rooms was clean if a little dated. We then used the leisure facilities which to be fair were excellent but the staff there did not seem to know what they were doing. We later went to the bar to get a drink and we stood for 20 minutes without service watching a more senior barman doing his best to look busy and ignore everyone. We tried to book a table for dinner but again nobody would engage us so we left and drove to a nearby pub. We came back later after a nice pub meal with good service to try the bar again and the same miserable guy just blatantly ignored us and after 10 minutes told a younger man that we may need serving? We then went to our room and tried to sleep which was a big mistake, there was music booming outside our window into the early hours, I called reception twice and they said there was nothing they could do as it was a wedding. After about 4 hours sleep and the children constantly waking we went down for breakfast where again the service was poor and the selection was not great either, The Sunday night we thought would be much better but again there was a wedding on, this time with a band playing louder than the disco the night previous. Again I called reception who were sorry but no action taken. Through the night also we heard drunken groups outside our rooms until around 3am. Breakfast the second day was as poor as the first and there seems to be a culture amongst the staff at this hotel of the location is great so we don`t need to worry about customer service. For the price we paid for 2 rooms, 2 nights I felt really short changed and I came home after what should have been a relaxing weekend feeling tired and very sad at what we experienced, We will never return to this hotel again!!!
- Official Description (provided by the hotel):
- Enjoy a luxury countryside escape at the Sprowston Manor Marriott Hotel & Country Club. Located in Norwich, England, our guest rooms offer a seamless blend of historic elegance and modern comfort. We offer a world-class golf course, on-site spa and a variety of event venues, perfect for any travel needs. Book a memorable vacation at our hotel now. ... more less
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- Also Known As:
- Marriott Norwich
- Norfolk Marriott
- Sprowston Manor Marriott Hotel & Country Club United Kingdom