I am currently on the phone, holding waiting for the hotel operator to pick up. A machine is telling me my extension isn't valid.
To summarise Sprowston Manor - put simply, they let the Marriott chain down.
My friend has her 30th Birthday Party at Sprowston this weekend. This should be one of the most simple events Sprowston could be organising. Less than 100 people, a few canapes, job done. But it would seem no part of organising this party with Sprowston has been simple.
From not being able to get through on the phone, to event planners not turning up to appointments and agreed menus not being met. Nothing is simple enough for Sprowston.
The hotel itself is lovely to look at is in an ideal location, just 10 mins from Norwich City Centre and the right side of the city for easy access to the airport.
But it's not as glamorous as the price tag would suggest. The reception smells of chlorine from the nearby swimming pool and I've only met one member of staff whose uniform/suit wasn't dirty.
There are better hotels to stay at in Norwich. The local DeVere hotel, Dunston Hall, isn't as nicely done up (Sprowston have just recently refurbished themselves) but the staff are far more professional. The St Giles Hotel is expensive but completely lush and the newly re-done Nelson Hotel offers good value accommodation in the city centre.
I've got my fingers crossed for a successful party tomorrow and a pleasant stay. We'll see.
- Official Description (provided by the hotel):
- Enjoy a luxury countryside escape at the Sprowston Manor Marriott Hotel & Country Club. Located in Norwich, England, our guest rooms offer a seamless blend of historic elegance and modern comfort. We offer a world-class golf course, on-site spa and a variety of event venues, perfect for any travel needs. Book a memorable vacation at our hotel now. ... more less
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- Also Known As:
- Marriott Norwich
- Norfolk Marriott
- Sprowston Manor Marriott Hotel & Country Club United Kingdom