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“Mercure NovaIguacu”

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Mercure RJ Nova Iguacu
Ranked #1 of 5 Hotels in Nova Iguacu
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325 reviews from our community

Traveler rating
    107
    157
    35
    17
    9
See reviews for
47
60
29
154
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Temple, New Hampshire
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 16, 2014

Staying at this hotel at the moment. The breakfast is pretty good and other meals are good in general, but limited choices. There is a shopping mall across the bridge where you can get most things you need while travelling. The gas station near by rarely has gas but does offer items similar to a convenience store.

Room Tip: Always ask for a discount. High floors lose Wi-Fi occasionally but does have ethernet jack.
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  • Stayed July 2014, traveled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Keith C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review, August 4, 2014
We very much appreciate your comments regarding your stay at the Mercure Nova Iguaçu. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Cristian Ynonye
General Manager
Mercure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, New Zealand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 12, 2014 via mobile

This hotel is much further than the major attractions than indicated. 2 to 4 hours depending on traffic. Train and parties outside meant no sleep. Tried to cancel staff not helpful. Left 2 days early because we were miserable here. Staff did not care.

Stayed July 2014, traveled as a couple
Helpful?
2 Thank Angew12014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review, August 4, 2014
Thank you for taking the time to tell us about your experience at the Mercure Nova Iguaçu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Cristian Ynonye
General Manager
Mercure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Bergen
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed December 21, 2013

The location actually isn't bad as it puts you in walking distance to a lot of local night life. The problem is the city itself isn't the safest so if you aren't fluent in portuguese, go with a group of people for a little added safety or at least get home before the streets go empty. That said, there is a lot to see there and the hotel is new, with very clean rooms.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JoeyandTrish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review, April 29, 2014
We very much appreciate your comments regarding your stay at the Mercure Nova Iguaçu. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Cristian Ynonye
General Manager
Mercure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delray Beach, Florida
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 2, 2013

Stayed here on 11/27/13. Restaurant was closed, breakfast was lousy, staff was not very friendly. I found the reviews here and the staff's response to them to sound much better than it was. I am not a complainer but was frustrated by the experience. I would stay again in a pinch, but would be looking for alternatives. It is also a very loud hotel with the train tracks right next door. The pool was empty as well. The valet was fantastic though!

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nicholass31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review, April 29, 2014
Thank you for taking the time to tell us about your experience at the Mercure Nova Iguaçu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Cristian Ynonye
General Manager
Mercure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 18, 2013

Our experience at this hotel will be forever memorable because of the exceptional patience, professional service and consistent focus of the staff in dealing with a difficult situation and making the end result worth staying at the Mercure. We have nothing but high praise for the unending contribution of the staff as a whole in working together to provide alternatives to our issues at hand. They are to be commended for their excellent Customer Service. Each and everyone supported one another to problem solve and result in a satisfactory conclusion for us as the client. We will never forget our experience because of their dedication and a job well done with personal satisfaction. You really helped us fulfil our goals and to enjoy our trip to your wonderful country. Thank you all with all our hearts!

Room Tip: We were on the 3rd. floor and have nothing to compare to.
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rod B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review, April 29, 2014
We very much appreciate your comments regarding your stay at the Mercure Nova Iguaçu. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Cristian Ynonye
General Manager
Mercure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure RJ Nova Iguacu

Property: Mercure RJ Nova Iguacu
Address: Avenida Doutor Mario Guimaraes 520, Nova Iguacu, State of Rio de Janeiro 26255-230, Brazil
Location: Brazil > State of Rio de Janeiro > Nova Iguacu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Nova Iguacu
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure RJ Nova Iguacu 4*
Number of rooms: 200
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