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All reviews qasr al sarab abu dhabi sand dunes dune bashing camel ride desert resort terrace room private pool unique experience out of this world kids club suhail restaurant long drive an oasis watch the sunset amazing place stunning location
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Reviewed April 10, 2017

Great location and service, value for money is subjective, faculties are excellent, waiting for buggies can be frustrating at busy times ! Ariabain experience ensured and delivered, a must visit hotel in the region !

Date of stay: April 2017
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
1  Thank Thomas Edward B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AQASGM, General Manager at Qasr Al Sarab Desert Resort By Anantara, responded to this reviewResponded April 13, 2017

Dear Thomas Edward B,

As an Anantara resort it is our brand promise to ensure that our guests be introduced to local custom and cultures, also experience the best of our hotel. We are delighted to learn that you enjoyed your visit, please be assured that your kind comments will be shared with the team.

On the other note, we sincerely apologize for the buggy delays. My team and I already made actions plans to avoid this in the future.

Thank you for your kind words and hope that you will visit us again soon.

Sincerely,

Axel Bethke
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2017

Great resort, in a unique setting!
Pool, Actitivities and restaurants are all great!.
The buggy services to go from one place to the others was a nice touch too.
Camel ride in the desert gives a sense of being lost!
Special mention to the beds: Awesome!

Date of stay: April 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank Sullij_Paris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AQASGM, General Manager at Qasr Al Sarab Desert Resort By Anantara, responded to this reviewResponded April 12, 2017

Dear Sullij_Paris,

Thank you very much for writing your wonderful review.

I am delighted to read your comments and knowing that we were able to make your stay a memorable one. Truly, Qasr Al Sarab is a "Pearl in the desert", you get to experience unparalleled luxury and comfort amid the mystic desert charm of Abu Dhabi’s Empty Quarter.

We are looking forward to being of service to you once again and assuring you of our best efforts to make your every stay an unforgettable experience.

Sincerely,

Axel Bethke
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2017

We headed to the resort for our wedding anniversary over a long weekend. We didn't mention it to anyone and kept a low profile and found the service and amenities outstanding. We picked a villa which suited us perfectly with a small private pool. Food and drink were excellent, the villa itself so relaxing and peaceful. We will definitely return again. We think we may stay in the resort building itself next time only due to be closer to the amenities- but it is only a five-ten minute walk. And time seems to slow down here. The final day we had an incredible 90 minute couples massage and scrub - wow. We highly recommend you visit. It is a long way out but there is a reason for its location. The sand is just incredibly beautiful and very zen. It takes a couple of days to adjust and get the best out of a visit..

Date of stay: March 2017
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AQASGM, General Manager at Qasr Al Sarab Desert Resort By Anantara, responded to this reviewResponded April 12, 2017

Dear Chris M,

Thank you sincerely for taking the time to post your wonderful review.

We are always happy when someone chooses to stay at our resort. And we were completely honored when you choose to spend your anniversary with us. I am glad you enjoyed your Pool Villa and appreciate the magnificent views of the desert landscape. We take great pride in our quality of service and it is wonderful to hear that you felt well taken care of.

I again take the opportunity to congratulate you both on your wedding anniversary, and wish you a happy life together.

Sincerely,

Axel Bethke
General Manager

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Reviewed April 6, 2017

We stayed with my 7 year old daughter for 3 nights before going onto Emirates Palace in Abu Dhabi. It was a fantastic hotel in the most amazing setting, so beautiful.
The staff were amazing, so friendly and as it wasn't the biggest hotel it felt personal, everyone knew us after a few days and couldn't do more for us. Special thanks go to Javeed at the poolside - cucumber for our eyes and glasses cleaning made special treats and to Syed in the buffet restaurant for taking the time to talk to us and being very friendly.
My daughter didn't try the kids club as it was very quiet when we went, but we enjoyed exploring the dunes and sand boarding, even after a fall off the sand board, the nurse was so helpful and patched my daughter up!
The wifi was excellent - even at the top of the highest sand dune which took 40 minutes to walk to watch the sunset - that was a highlight for me, it was so peaceful and safe up there, all your cares seemed so far away - a special moment such amazing scenery.
The pool was fantastic and safe, always a worry with a small person.
Would love to go back one day and 3 days felt the right amount of time there.
Would recommend to anyone, should be on everyones bucket list to get to the top of the dunes at sunset.

Date of stay: March 2017
  • Trip type: Traveled with family
    • Value
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    • Service
Thank SunnydazeDorset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AQASGM, General Manager at Qasr Al Sarab Desert Resort By Anantara, responded to this reviewResponded April 12, 2017

Dear SunnydazeDorset,

Thank you very much for visiting our Desert Resort!

I am thrilled to know that you enjoyed your staycation with your family and we were able to make your stay a special moment. Our staff will be surely delighted to hear that their service are recognized especially Jane -our Nurse, Javeed and Syed.

I thank you again for your support and looking forward to the pleasure of welcoming you to Qasr Al Sarab Desert Resort by Anantara soon.

Sincerely,

Axel Bethke
General Manager

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Reviewed April 6, 2017

We had a good stay, and then everything went south as we were charged for something we did not buy from the souq. We desputed the purchases and it was removed. Two days later the amount was deducted from our account without any notification. It just makes me wonder how many people this is happening to. Really not a good practice.

Date of stay: March 2017
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
13  Thank Shane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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