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“Ok location...overpriced room”

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Diamond Cave Resort
Ranked #12 of 12 Hotels in Railay Beach
Reviewed March 19, 2013

We stayed at Diamond Cave for 3 nights in a bungalow room. We were on Railay during Chinese new year so it was very busy and there wasn't much selection for accomodation although maybe it's always that busy seeing as Railay is quite small. I thought the room was way overpriced and was a little annoyed that they can get away with charging as much as they did. The room size was fine and the bungalows are actually quite cute looking from the outside. You don't have a view of anything though as the bungalows are set up in rows facing eachother. The room wasn't particulary clean, the sheets had stains on them and there was a very large hole in the wall which I couldn't help but worry that some weird bug was going to crawl out of at night :( The bathroom didn't have a shower, just a showerhead by the toilet and a floor drain on the complete opposite end of the bathroom. Needless to say when you showered, the entire bathroom and everything in it got soaking wet including the wooden door that was warped from water damage and did not shut. There is only wifi in the lobby area of the hotel.The hotel has a small pool which children seemed to enjoy although it was in shade for alot of the afternoon as the hotel is located right next to a huge rock formation (Diamond cave). Diamond cave itself is very cool to see and worth the 20 baht. Breakfast at the hotel was a standard buffet style. I believe dinner was buffet style as well but I never ate there so I'm not too sure on that. The hotel is located close to a convenience store, bars/restaurants and shopping. The beach is about a 15-20 min walk but is very worth it; it's beautiful. I never really saw staff at this hotel so I can't say whether or not they were friendly. I felt the hotel was very impersonal though, the whole island gave me that feeling. The only reason I would go back to Railay would be for the beach. Another thing I would have liked to have known about Railay is that it doesn't have a dock. When you arrive on ferry, the ferry stops close to the island and longboats come attach to the ferry and you load onto them (after trying to find you bags in the gaint pile of luggage on the ferry) and they then take you to the beach...sort of. The longboats stop in about two feet of water and you then have to get out of the boat and wade through the water to the beach. Maybe not such a big deal for backpackers but I had a 40 lb suitcase that I had to carry through the water and then drag up the beach and across the island to Diamond Cave. Not the end of the world but it may be difficult for older travelers or people traveling with small children.

  • Stayed: February 2013, traveled as a couple
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Thank CJH8387
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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180 - 186 of 402 reviews

Reviewed February 16, 2013

We stayed here for 2 weeks and were pleased with the location, price, and accommodation. Though the room wasn't fancy, it was big, spacious, and comfortable. We stayed in the hotel portion and not the bungalows. Close walking distance to everything at Railay East but not right on the water front. Short walk to Railay West. The bed was nice, AC worked great, lots of closet space, tv, mini fridge. The bathroom was ok, the hot water occasionally didn't work but it was so hot outside, this typically didn't matter. The pool area was very nice too. Wifi only worked at the front lobby but we used it as an excuse to separate ourselves from technology for awhile. The restaurant wasn't my favorite but the hotel is close to many other restaurants. The staff was very friendly and helpful. Also onsite laundry run by a wonderful woman who was always a pleasure to see.

Room Tip: We were located near the kitchen so sometimes the smells and sounds would travel in. Ask for a room...
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  • Stayed: October 2012, traveled as a couple
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Thank Hmm6789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2013

Location is on east railay which is where all the bars/nightlife is. The room was of a good size but was very outdated and very basic. Staff weren't that helpful and was glad I was only staying here for one night.

Stayed: December 2012, traveled with friends
2  Thank Lauryn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2013

We were independent travelers on this trip and showed up on Railay with no reservations during peak season. Regretfully we landed at Blue Andaman. We were greeted by uncaring and curt staff. We agreed to a one night rental for USD50. They said it was the "last" room. I tended to believe them since it was a weekend night and the fact we had struck out at many other hotels(either full or way over budget).

We entered our bungalow and checked it out. There was some sort of foreign matter on the floor by the wall. It looked like feces. I went to the front desk to advise. As you might imagine my complaint was met with rolling eyes and a good bit of attitude. They called for someone and they showed up fast. He cleaned up the foreign object. He spoke no English. He looked really hard in a space between the wall and wardrobe for "something". I was thinking WTH could be back there!

The bathroom was pretty worn, and could use a good deep cleaning. There was food left in the fridge from previous guests and the sheets were badly stained.

I am a budget traveler and have stayed in worse places but the attitude of the front desk lady and "manager" resulted in changing accommodations for the last 2 nights of our stay.

Just a little more effort (paint, clean sheets, a clean bathroom, and customer service training) from the owners and this could be a really decent place to stay

  • Stayed: February 2012, traveled with friends
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2  Thank Non_Reving
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2013

you may as well stay in the cave, it is probably cleaner than this place! first we had an aircon room which was not too bad minus a very dirty bathroom and ants throughout the room but we were moved to a fan room- the worst accom i have ever stayed in! bugs/mosquitos gallor, hot, uncomfortable beds, no toilet seat, visible dirt everywhere, cold shower. It is one of the cheapest places to stay in Railay and if you choose a cheap room, do not expect anything for your money! The restuarant there is terrible- suspected food poisoning from it! ordered seafood spaghetti, club sandwhich and egg salad- cold pasta & cold seafood, cold chips, dodgy meat, 1 egg and a whole lot of cabbage on the salad and it took about an hour to come out. We didnt finish our meals! If you can afford a bit more than this place it will probably be worth it!

  • Stayed: December 2012
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1  Thank Penny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2012

We have been to East Railay Krabi 4 times: the area is attractive because access from Ao Nang is by long boat and therefore, there are no cars. This is a beautiful place and ideal to relax or exercise [running; swimming; kayaking; rock climbing]. However, more up-market accommodation is on the rise and this will increase the overall costs for visitors.

Please note that you may be asked to hand-in your passport for the duration of your stay. We do NOT advise anyone to do this: 1) passport will be kept in an unlocked desk drawer in reception & 2) there is ABSOLUTELY NO requirement for you to do this. If you are asked to hand in your passport - simply refuse and say that it is not necessary.

We stayed 6 nights in a Deluxe Room Double during High Season, Xmas December 2012. This was our second stay at Diamond Cave Resort [1st time was 3 years ago during Xmas-time]. The resort has since deteriorated [although the rates haven't]: Reception staff off-hand; fixtures & fittings are poor; room very basic, but with A/C. Beds & bedding need to be replaced; small fridge supplied but no hot water kettle or chinaware; still no safe and room lock is flimsy. There are safety lockers in reception - 20Baht per single use.

American-style breakfast included. If you wish to have some healthy food, we suggest that you bring or buy this and take it to breakfast. A reasonable supermarket in Ao Nang can be found which sells fresh wholemeal bread and imported muesli.

The swimming pool is probably the best part of the resort and there is a climbing wall within 5 minutes walk from the resort.

For the price charged during High Season and the lack of service, we would not recommend this resort.

Room Tip: The Deluxe Rooms [Double] are above reception and face south and have pleasant surrounding views
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  • Stayed: December 2012, traveled with family
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Thank HeritageTrekker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2012

We stayed in Diamond Cave for two nights, walked in without a reservation. The reception staff were very blunt and uninterested, whilst the room was very basic, outdated and overpriced. We did not feel that our possesions were safe as the door lock looked unsecure and there is no safety deposit box. Breakfast not included, although the swimming pool is nice. Not a great place but ok for a day or two if you dont want to pay a lot of money to stay at some of the other better resorts. Woken up by American party goers in the middle of the night on both nights

  • Stayed: November 2012, traveled as a couple
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Thank GarethMck312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Diamond Cave Resort

Address: 36 Mu 1, Tambon Ao Nang | East Railay Bay, Railay Beach, Krabi Town 81000, Thailand
Location: Thailand > Krabi Province > Krabi Town > Railay Beach
Amenities:
Bar / Lounge Beach Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool Airport Transportation
Hotel Style:
#8 On the Beach Hotel in Railay Beach
#8 Spa Hotel in Railay Beach
Price Range: $32 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Diamond Cave Resort 3*
Number of rooms: 85
Reservation Options:
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Also Known As:
Diamond Cave Hotel Railay Beach
Diamond Cave Resort Railay Beach, Krabi, Thailand

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