While we weren't surprised to see so many negative reviews listed for Diamond Cave Resort, our experience wasn't quite as bad as some others.
We did not pre-book, and we ended up paying 1300B for a bungalow during high season, provided we booked for 3 nights and paid upon booking. We had a look at our room first, which was C1 - it was in a good location (not too far up the hill!) and we noted it to be clean with a working air conditioner. It was bug free and the sheets appeared to be clean. We have little complaints with our room, and were pleased that there was a fridge/freezer with an ice cube tray so we could make ice with bottled water!
The hotel doesn't give out towels until 5pm, which means if you check in earlier than that and if you want to have a shower you have to use your beach towel. This is a big issue that they could easily change, by at least providing towels to all guests upon check in. When they run out of towels, they run out, with no solution provided for you. Luckily we were able to grab towels after 7pm one night although we were worried there would be none left.
The property is situation in a very central location of East Railay, nearby plenty of great restaurants & bars. With that said, restaurants & bars is all that East Railay has going for it. The "beach" should not even be classified as that. Think of it as a glorified longboat dock/jetty. The path to West Railay is not far from Diamond Cave and it is then another 10 minutes down that path, called Walking Street, to reach the beautiful but over-crowded beach. Diamond Cave also happens to be located beside an empty lot that is used to burn garbage; although smell or smoke was never an issue, just the fact that we were paying a very expensive price (in Thailand value) and that sort of view is unacceptable, especially considering it looked to be Diamond Cave staff lighting the fires.
The pool liner must be changed - it has separated from the pool and simply, just feels gross to stand on. Otherwise, it was definitely a bonus to have a (superficially pretty) pool to relax at in order to escape the crowds at West Railay.
Wifi is free, but it is only in the lobby. The connection gets quite poor when there are 10+ people using Skype to phone home, usually in the morning time, but it is fast and reliable when it is not being used in such a way.
We cannot comment on the staff, as our only interactions were when we initially booked in, and then when we extended our stay by one night. Those interactions were nothing to write home about, but they weren't negative, either.
We did not try the restaurant, as it was slightly more expensive than other nearby options, but the location was beautiful.
In summary, our stay at Diamond Cave Resort was average, but not terrible. There was a good mix of ages staying there during our trip, with a mix of budgets ranging from backpacker to resort-goer. We would probably stay there again, because we didn't find much else in Railay for less than this, other than basic fan rooms. Unfortunately Railay is quickly gaining popularity and is probably losing it's charm already. It is definitely worth checking out, but because of the small crowded beach and over priced hotels, one trip to Railay was enough for us.
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- Also Known As:
- Diamond Cave Hotel Railay Beach
- Diamond Cave Resort Railay Beach, Krabi, Thailand