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“Average, Overpriced Hotel in Central Location”

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Diamond Cave Resort
Ranked #13 of 13 Hotels in Railay Beach
Vancouver, BC
Level Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Average, Overpriced Hotel in Central Location”
Reviewed March 26, 2012

While we weren't surprised to see so many negative reviews listed for Diamond Cave Resort, our experience wasn't quite as bad as some others.

We did not pre-book, and we ended up paying 1300B for a bungalow during high season, provided we booked for 3 nights and paid upon booking. We had a look at our room first, which was C1 - it was in a good location (not too far up the hill!) and we noted it to be clean with a working air conditioner. It was bug free and the sheets appeared to be clean. We have little complaints with our room, and were pleased that there was a fridge/freezer with an ice cube tray so we could make ice with bottled water!

The hotel doesn't give out towels until 5pm, which means if you check in earlier than that and if you want to have a shower you have to use your beach towel. This is a big issue that they could easily change, by at least providing towels to all guests upon check in. When they run out of towels, they run out, with no solution provided for you. Luckily we were able to grab towels after 7pm one night although we were worried there would be none left.

The property is situation in a very central location of East Railay, nearby plenty of great restaurants & bars. With that said, restaurants & bars is all that East Railay has going for it. The "beach" should not even be classified as that. Think of it as a glorified longboat dock/jetty. The path to West Railay is not far from Diamond Cave and it is then another 10 minutes down that path, called Walking Street, to reach the beautiful but over-crowded beach. Diamond Cave also happens to be located beside an empty lot that is used to burn garbage; although smell or smoke was never an issue, just the fact that we were paying a very expensive price (in Thailand value) and that sort of view is unacceptable, especially considering it looked to be Diamond Cave staff lighting the fires.

The pool liner must be changed - it has separated from the pool and simply, just feels gross to stand on. Otherwise, it was definitely a bonus to have a (superficially pretty) pool to relax at in order to escape the crowds at West Railay.

Wifi is free, but it is only in the lobby. The connection gets quite poor when there are 10+ people using Skype to phone home, usually in the morning time, but it is fast and reliable when it is not being used in such a way.

We cannot comment on the staff, as our only interactions were when we initially booked in, and then when we extended our stay by one night. Those interactions were nothing to write home about, but they weren't negative, either.

We did not try the restaurant, as it was slightly more expensive than other nearby options, but the location was beautiful.

In summary, our stay at Diamond Cave Resort was average, but not terrible. There was a good mix of ages staying there during our trip, with a mix of budgets ranging from backpacker to resort-goer. We would probably stay there again, because we didn't find much else in Railay for less than this, other than basic fan rooms. Unfortunately Railay is quickly gaining popularity and is probably losing it's charm already. It is definitely worth checking out, but because of the small crowded beach and over priced hotels, one trip to Railay was enough for us.

  • Stayed February 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank goodtoglow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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English first
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 23, 2012

We turned up on Railay looking for cheap accommodation and came upon Diamond Cave before looking too much further. The price (1200B per night) enticed us to stay, however- I would definitely not recommend staying here and we would have left immediately or after the first night had our payment been refundable. Make sure you check out your room before paying!!

Negatives:
The service was terrible. The girl at reception was very rude and barely looked up from her computer to answer any questions we had.
The pool is quite dirty and old.
The block of land next door to the resort was used as a rubbish burn-off area during our stay.
Our TV had 1 channel which barely worked. There is no safe deposit box in the room and our air conditioner barely worked.

Positives:
Not many... the room was clean enough however don't stay here unless you are satisfied with the very bare minimum from accommodation.

If you can afford to, stay on Railay West as the East is very dirty and you can't swim on the beach here.

  • Stayed March 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank hannah r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Railay Beach hotels

Christchurch, New Zealand
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 19, 2012

Stayed here for one night in February when we arrived by boat. Paid 1000B for a room, the most we have ever had to pay for a double room in Thailand. We are used to staying in budget accommodation but this was the worst. There were cockroaches throughout the bathroom which clearly hadn't been cleaned. The sheets were all stained. They charge a ridiculous 500B for a towel hire! The walls are paper thin and we did not sleep until 5am due to the noise next door. When I let the staff know about the dirty bathroom she ignored me entirely, before finally saying "yes, dirty" and walking away. Much better value places for much cheaper available on Tonsai or by booking in advance on RIlay East.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Level Contributor
4 reviews
3 hotel reviews
Reviewed March 14, 2012

We were just one day at this awful place.... I hope I'll came here again....
I found : dirty rooms(305-306)
Moskitos & Co.
Bad- old- noises fun( air- conditioning doesn't work)
Wet walls and Stink rooms
Dirty sheet
Inhospitable receptionist
No breakfast
All these conforts at amount of 1200 bath for a triple room & 1000 bath for a double

  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrea S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 24, 2012

We stayed there for a week durring October 2011. The pictures on the internet looked great but when we got there it looked really run down. We did get our room upgraded for free without even asking which was great. The pool could do with a new linner but my 3year old son really enjoyed it all the same. The one thing that really impressed me was the reasturant for dinner. The cocktails were all 100baht all night and the BBQ was great and really cheap.

The Rooms were a bit old and tired looking but they were clean and comfortable. My parents were in the room next door and they had no hot water but our room was thankfully ok.

The staff were very helpfull and we even got them to take us to the longtail boat in the tractor when we left which is really appreciated.

Room Tip: I would say this place would be more suited to budget travelers and young backpackers. It would be...
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  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank nocternal81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 23, 2012

1. Internet is only around reception & is kind of deaf when there are more than 4 people - which happens every now and then.
2. Bar near the pool is never working.
3. 1000 Bhat fan rooms are not cleaned when you check in
4. You should nag management to give you towels
5. Pool is kind of dirty and outdated

Room Tip: Choose another hotel
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  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sokolinskyi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 18, 2012

Although cheaper than a lot of places there is a reason!
The pool and its surrounding areas are dirty, your lucky if you can get a towel and trying to speak to the staff infuriates you as they do their best to show you they really cannot be bothered!
There used to be WiFi coverage everywhere and that has now been limited to the reception area, and coverage is slow to say the least.
The nearest beach (East Railay Beach) isn't anything to look at at low tide and covered in dense mangrove and rocks so not suitable to swim in.
There are a few places to eat and drink around but there not as lively as those on Tonsai Beach or West Railay Bay.

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Benjamin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Diamond Cave Resort

Property: Diamond Cave Resort
Address: 36 Mu 1, Tambon Ao Nang | East Railay Bay, Railay Beach, Krabi Town 81000, Thailand
Location: Thailand > Krabi Province > Krabi Town > Railay Beach
Amenities:
Bar / Lounge Beach Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool Airport Transportation
Hotel Style:
#8 Spa Hotel in Railay Beach
#8 On the Beach Hotel in Railay Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Diamond Cave Resort 3*
Number of rooms: 85
Reservation Options:
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Also Known As:
Diamond Cave Hotel Railay Beach
Diamond Cave Resort Railay Beach, Krabi, Thailand

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