I didn't actually stay here, but they treated me horribly. They showed me the room...seemed ok at first glance, definitely budget but ok. When I went back there it took only a minute closer look to realize that it was simply uninhabitable. Sewerage smells, everything was dirty including the bed linen (only an undersheet - a real sheet cost 600 Baht extra I found), room wasn't secure at all, etc. I went directly back to the lobby and said I changed my mind (I didn't have a booking, just came in off the beach) and they said they'd have to keep 50% of the fee. The guy at the front desk (Nop) was horrible, yelled at me, couldn't give me an explanation, showed me another room just as bad, said he wouldn't contact the manager or anyone higher and basically treated me like dirt. I'm normally a pretty strong character but he reduced me to tears. The ladies there were lovely and tryed to comfort me, but they clearly couldn't do anything. I don't know who put this guy in a supervisory position, but he should be fired. Don't think I've ever met anyone so rude and nasty. Seriously just stay away!!!!!!
- Also Known As:
- Princess Budget Wing At Railay Princess Resort And Spa
- Princess Budget Wing At Railay Princess Resort & Spa Hotel Railay Beach
- Princess Budget Wing At Railay Princess Resort & Spa Railay Beach, Krabi, Thailand