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“its a real pity, the service was bad.”

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Felda Residence Hot Springs
Ranked #1 of 3 Sungkai B&B and Inns
Reviewed December 12, 2010

housekeeping should report what do not function in the 3 bedroom cottage we stayed in. Few bulbs fused, called maintenance who came and took the bulbs but left with wires hanging and never returned and we had to brush teeth in the dark! Should have shown how the hot water in jacuzzi worked, we called them 10 times and the answers given,"will be hot in 1 hour's time", after 48 hours still no hot water! Should have 'penyapu' for us to sweep the place, never even vacummed the place on 2nd day. Suggest do not pay full on arrival, so that complaints are not ignored.

Stayed: December 2010, traveled with family
6  Thank MRSRADIN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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132 - 138 of 147 reviews

Reviewed December 7, 2010

Try it yourself and you won't regret. This place is for natural lovers and family getaway. Really RM savers. Come and enjoy natural hot spring and cool mountain pool in a same place. A serene beautiful location to stay either in the hotel or the villas. Best for the honeymooners or couples. Can't wait to come again soon.

  • Stayed: November 2010
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5  Thank ajak7891
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2010

I just want to complain about the room. The water heater is not consistently provide us with hot water supply. No wifi in the room. The aircond is not sufficient enough to provide us with cool air. The water hose for the toilet is leaking. And on our last day, the faucet from the bath tub broke! Other than that are fine and the hot springs just like a big spa and very calm. You should come when there are no other people around. Oh forgot about the breakfast buffet. Not to many choices, the Sambal Telur (Boiled Egg Chillies) is far too sweet for me and others!

  • Stayed: December 2010, traveled with family
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2  Thank Sarafyda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 11, 2010

We spent one night at hotel room which is two story building with individual stair sharing with 2 rooms.. Room very clean and spacious.. You can open a sliding door and enjoy the view in the middle of palm plantation.

The only thing was not so good is their breakfast, not many choice - nasi lemak. and kuehteow, porridge and some scramble egg, bread and nugget. Sometime not enough as we travel during Deepavali holiday. Food was ok and delicious.

I'm suggest you can enjoys their hot pool at night since there a lot of day tripper using it since morning until evening. Cool pool was OK and well maintain. You cannot smell the chlorine like in other water park since there are using natural spring water from the hill.

This what you get for the amount you pay (RM220 on weekend and RM160 on weekday). Plan to try their villa next time.

  • Stayed: November 2010, traveled as a couple
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4  Thank Zairol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 27, 2010

We stayed at Villa 1 (2 bedrooms) on 25-26 Oct 2010 with the price of RM 500 per night (no government/corporate rate at all, very frustrated!). Price inclusive of breakfast and tickets to cold pool (or whatever they call it) for 4 persons. We never used the ticket, so i returned back (we have no kids with us, only a 6 months old baby) the ticket to the reception counter and not hoping for discounts.

The Villa 1 is beautiful with the facilities of private pool, far from public view. The water inlet can be control to either pouring hot or cold water from mountain spring.The kitchenette was clean, complete with refrigerator, stove, few plates and mug and also spoon (but unfortunately no microwave at all!). Master bedroom was cousy and very huge (I mean like very very huge) and also the bathroom inclusive of jacuzzi (sadly the water heater was broken). Called the maintanence to repair, but still couldn't use it. About the bed, it was BROKEN when we slept on it. There was sound of "crack" and we were wondering what was it. When we looked under the bed, it was the 2nd support of the timber that was broken. It was broken before and what they did was to support it with the 2nd supporter, but the 2nd was broken when we slept on it. It was a King size bed and it looked OLD. We were not that heavy to broke the bed (my husband and I both weigh 85kg and 57kg plus a 6 months old baby, how heavy it would be to damage the bed?)

The 2nd bedroom is nice too with 2 single beds but the bathroom only have shower (with working water heater).If you are bringing extra person, they will normally charge RM 60 per person (adult) and RM 40 (kids).But you can just tell them there's no extra person when checking-in and they won't charge you.But do tell them if there will be another car coming with you, they will provide car sticker for the other car (if not the Polis Bantuan (security guard) will not allow the 2nd car in).

Breakfast was just ok. However, they tea and coffe were not hot at all!The creamer couldn't dissolve in the water because the tea and coffe was not even warm.When complaint to the waitreses, they just said it's hot enough. That was funny. That place was called Hotspring yet the tea and coffe were not even warm.

I complaint to the Manager about the bed and breakfast but he listened with no positive feedback.When checked-out, we were given RM50 discount because of the broken bed.

Overall, it was a great vacation those problems were not taken into account.

  • Stayed: October 2010, traveled with family
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5  Thank pingu123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2010

Our family stayed for two nights at a Deluxe Room during the Hari Raya Holidays.

The resort itself was quiet and beautifully landscaped but the park was quite crowded, mostly with daytrippers - most armed with trays upon trays of eggs to be boiled at the hottest pool! The rooms were OK but housekeeping could be a bit more diligent with the bathrooms. Also the ventilation system in the bathroom was out and there were already signs of mould damage on the ceiling.

The kids were amazed at the phenomenon of the thermal pools of varying temperatures but being kids, loved the slides at the cold pool the most! As it had rained in the morning, they could also tolerate the hot pool but there were bits of algae floating all over the pool. They hated it and it was also disconcerting for the adults. There was algae all over the sides of the hot pool- probably due to the rich mineral content of the water? As the place is literally in the middle of a palm oil plantation, a night walk to listen to all the bugs and admire the clear night sky is a must.

We found the menu at the coffee house quite limited. This could have been because it was Hari Raya Holidays. Breakfast Buffet was limited and the only eggs that were served were supposedly half boiled but turned out raw! Surprising as just a few metres away there were hundreds of people having hard boiled eggs at the hot springs :-)

My biggest tip would be to call the place directly when booking and not through their website. I made a booking for the deluxe room through their official website for RM250 a night but when we reached the place there were brochures everywhere advertising the place for RM220/night on weekends and holidays. Upon enquiry, I was told that I was not eligible for that rate as I had booked online. Tried arguing that internet bookings save their staff''s time, etc., etc and should be cheaper but the front desks' defence was that they had to pay for the online booking service...?? Left it at that as I didn't think the amount warranted spoiling our holiday but just want to make sure that others would not be short changed. Please DO call them when booking and take up their time - just to make sure you get that RM30 discount!

  • Stayed: September 2010, traveled with family
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2  Thank mnyx10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 12, 2010

I had booked a 2-room villa on 27 Nov 2009 for our family outing. It was a great stay and all of us love it very much.

However, the service was poor, probably due to Raya Haji holiday, even though premium was paid for weekend cum public holiday.

Our bad service experience:- 1) Never informed of how to turn on the hot water spring. We ended up with cold spring. 2) Was not informed of the breakfast area. So, our troop had to drive to the main hotel area for breakfast, and the selection was not that great.

However said, the room is clean and comfortable. Villa comes with cosy lounge and kitchen. And lush green landscape to experience privacy.

Will go again to the villa, but with assistance from the maintenance people in mind on how to operate the hotspring pool.

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3  Thank Syeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Felda Residence Hot Springs

Address: Jalan Sungai Klah, Sungkai 35600, Malaysia
Location: Malaysia > Perak > Batang Padang District > Sungkai
Amenities:
Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #1 of 3 B&Bs / Inns in Sungkai
Price Range: $36 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Felda Residence Hot Springs 3*
Number of rooms: 83
Official Description (provided by the hotel):
FELDA Residence Hot Springs mainly receives day visitors. Nevertheless, demand still exists for family and corporate guest stays. These guests have the luxury of choosing from any one of our fully furnished villas nestled against the natural surroundings. ... more   less 
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Also Known As:
Felda Residence Hot Springs Hotel Sungkai

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