We were booked to stay at the Sentosa for 12 nights, however checked out after one night. The resort itself looks fantastic, the pool area is huge and well maintained. The restaurant was nice as were the communial areas.
The rooms however in the Terrace wing and the cottages are in dire need for a refurb. The rooms are barely appointed with the usual mod-cons you would expect and there are numerous stains, dripping taps etc and non working air-con. In stark contrast the newer villa rooms are gorgeous and if you were to book one of these you would not be disappointed.
The hotel describes itself as beachfront, which is technically correct - upon stepping out of the back gate you are on the beach. However all of the local fishing boats are parked on this beach and you wouldn't swim here as there is much trash floating around in the water.
A walk down the driveway brings you to the main street of Sengiggi with lots of restaurants, supermarkets etc so location couldn't be better from that perspective.
We found the staff to be very helpful and attentive and they did try to help us with alternate rooms to encourage us to stay.
The hotel offers free WIFI, however this is extremely hard to connect to in the rooms and we were told it was best to sit in the lobby.
- Official Description (provided by the hotel):
- Located in the heart of Senggigi, The Santosa Villas & Resort offers a range of accommodation styles from hotel to private pool villas with all amenities. The free form lagoon size pool, right on the beach, is the focal point of the resort to relax and enjoy the sun setting over Bali from the Sunset bar. Other facilities include bars, restaurants, 24 hour room service, tennis, kids club and conference center. Your home away from home. ... more less
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- Also Known As:
- The Santosa Villas Hotel Senggigi
- The Santosa Villas And Resort
- The Santosa Hotel
- Santosa Hotel Mataram
- The Santosa Villas & Resort Lombok/Senggigi