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“Perfect for Senggigi”

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The Santosa Villas & Resort
Ranked #22 of 30 Hotels in Senggigi
Perth
Level Contributor
157 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Perfect for Senggigi”
5 of 5 bubbles Reviewed May 24, 2014

Other hotels need taxis to the centre except for the Sheraton and Quake. Excellent pool and pool bar. Breakfast above average. Room was huge with good TV selection. Did not eat at hotel other than breakfast. 2 nights only - recommended. At centre of smallish main tourist area.
If going to Gili DO NOT TAKE THE bus/boat advertised everywhere for 75,000 ($7) it is for backpackers only. I did it - was a nightmare.

Room Tip: Large complex. close to pool 1026 was fine.
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  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank insearchofit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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437 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Perth, Australia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed May 22, 2014

After moving from another hotel The Santosa was like a welcoming paradise. The grounds were beautifully kept, the pool was clean and very large, and the staff were incredible. We stayed in a Deluxe suite with a roll out bed for a third person which was very comfortable. The breakfast was a high light and the location was perfect, being in the middle of the main street however extremely quiet once inside the resort. There were ocean views from the pool and restaurant, and activities for the kids. I would happily stay here again.

Room Tip: the deluxe suite was very good
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  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rachel21wa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
93 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed May 15, 2014

Sprawling hotel 1 hour drive from the airport and right on Senggigi beach and 2 min walk away from the jetty if you want to go the the Gili Islands. Rooms are a little bit worn down and you can see that in its heyday it would have been spectacular, however was very comfortable. Rooms are quite a distance from the pool area. Pool area was amazing, huge pool with bar overlooking the beach. Breakfast was really good, so much to choose from. Service was also great and everyone was very friendly. My only complaint was that the chairs on the terrace was extremely uncomfortable so could not sit outside to relax.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SAMANTHA J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
3 of 5 bubbles Reviewed May 10, 2014

The resort grounds were nice and staff very friendly. Unfortunately let down by poor housekeeping. Cleanliness was not fantastic and the rooms looked poorly maintained overall. However the massage was top notch!

  • Stayed May 2014, traveled with friends
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Han314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gili Trawangan, Indonesia
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed May 2, 2014

I've stayed several times in the Santosa and I'm not the one to write bad reviews, but unfortunately I will not be able to recommend this hotel anymore unless you have the money to choose from one of the more expensive rooms.
This was the second time I've stayed in the superior room and whilst I wasn't overwhelmed by the room the last time, I was content, but this time the room we've stayed was old, worn down and smelly. I totally didn't enjoy our stay, the whole room smelled like stale sewer and everywhere you look you feel like it needs to be renovated.
We mentioned the smell when we checked in and the staff did came and sprayed the room, but unfortunately this only lasted for a bit.
The balcony is also worn down. The wood is broken and the view is on a serre covered with cigarette buds and empty packages.

The Santosa has great grounds, a beautiful pool, nice staff, good choice of breakfast, but unless you stay in a deluxe room or private villa I think it's not worth the money.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GiliEs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed April 26, 2014

We checked in late evening in Terrace Room (room 1108). The room was filthy. Marked 3 meters long on the floor, marked on the wall from AC water leakage, the sink was moldy black, dursty skirting, stain on ceiling from leaked water.          Asked to move another room. Gave us room on second floor. The noise from hot water tank and AC those were located beside entrance room door can be heard from inside the room even with fully closed door. Asked for upgrade, was told will cost 900,000 rupiah.They showed us the cottage room. The upgrade cost 300,000 rupiah. The room was fine but the venetian blind unoperational (broken handle). No privacy at all. Visible from outside room.         
When asked to cancel the booking, the reception said that they will charge us one night accommodation. We were not happy with the room standard for four stars hotel.  Two housekeeping staff covered the venetian blind with bed sheets.The reception said that he will not charge the upgrade cost. It's not merely about the cost. It's more to customer satisfaction. He sound has no empathy with the problem.Definitely think twice to stay in this hotel again in the future.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HerryBSck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Senggigi hotels

Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed April 10, 2014

I stayed in The Santosa Villas & Resort between 9th - 12th of April 2014 for a business trip. I spent one night in the cottage room 1086 which located quite far apart from the main lobby building, the room interior looked old/antique but clean and tidy, I dislike the smell though. The pathways were quite dark at night. On the 2nd day I moved to the tower complex in room 1207. The building areas were also mostly dark at night. Wifi was quite slow. The good sides are the beach views! The views are amazing!

Room Tip: the cottages can be quite far apart, if you prefer, request a room that's not too far away from...
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank iba_nwd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Santosa Villas & Resort

Property: The Santosa Villas & Resort
Address: Jl. Raya Senggigi Km 8, Senggigi, Lombok 83125, Indonesia
Location: Indonesia > West Nusa Tenggara > Lombok > Senggigi
Amenities:
Bar / Lounge Business Center with Internet Access Children Activities (Kid / Family Friendly) Room Service Spa Swimming Pool
Hotel Style:
#14 Luxury Hotel in Senggigi
#19 Spa Hotel in Senggigi
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Santosa Villas & Resort 4*
Number of rooms: 194
Official Description (provided by the hotel):
Located in the heart of Senggigi, The Santosa Villas & Resort offers a range of accommodation styles from hotel to private pool villas with all amenities. The free form lagoon size pool, right on the beach, is the focal point of the resort to relax and enjoy the sun setting over Bali from the Sunset bar. Other facilities include bars, restaurants, 24 hour room service, tennis, kids club and conference center. Your home away from home. ... more   less 
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Also Known As:
The Santosa Villas Hotel Senggigi
The Santosa Villas And Resort
The Santosa Hotel
Santosa Hotel Mataram
The Santosa Villas & Resort Lombok/Senggigi

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