We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The Santosa Villas & Resort
Nearby Hotels
$207
$123
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Puri Mas Boutique Resort & Spa(Mangsit)(Great Value!)
$112
$54
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Jeeva Klui Resort(Mangsit)(Great Value!)
$91
$87
Hotels.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$89
$67
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Qunci Villas Hotel(Mangsit)(Great Value!)
$148
$142
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$70
$48
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Holiday Resort Lombok(Mangsit)(Great Value!)
$136
$56
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$101
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Sudamala Suites & Villas Senggigi(Mangsit)(Great Value!)
$115
$112
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (472)
Filter reviews
472 results
Traveler rating
75
148
145
69
35
Traveler type
Time of year
LanguageAll languages
More languages
75
148
145
69
35
Show reviews that mention
All reviewsno alcoholsenggigi beachswimming poolbuffet breakfast isart marketan upgradesentosaindonesiasunset
Filter
Updating list...
194 - 199 of 472 reviews
Reviewed January 27, 2014 via mobile

We arrived on 23 January 2014 and was immediately impressed by the beautiful compound, swimming pools, well appointed garden and the modern reception manned by polite staff. After checking in we were taken to room 1218.... And that was when our initial impression start to diminish. The room was rather old and in need of some general repairs. It was musky and the air conditioning leaked and dripped on the floor. We were only given 2 towels and I wasnt sure if they were fresh towels as they seem damp and had noticeable smell. We noticed this even after each day change of the towels.
The general location of the hotel is excellent with well appointed beautiful compound and facilities however the room and room service were major let down.

Stayed: January 2014, traveled as a couple
1  Thank Ben S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 21, 2014

Like a lot people we landed in Lombok and went straight to the Gilis, passing through Lombok it looked a bit grim. We had planned on spending a week on Lombok but decided only to spend the last night instead. As soon as we arrived at the Santosa we realised that we had made a mistake on spending so much time on Gili T. The hotel was very well presented, a welcoming lobby, well planted grounds, nice big pool and our room was one of the nicest I have stayed in in a long while. The menu in the restaurant read very well and we were not disappointed, the scallops being particularly good. Service, which can be quite poor in Indonesia was impeccable, our waiter Sanusi was great if only more restaurant staff were like him. All in all had a great experience and would highly recommend a stay here.

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Garrett M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 11, 2014

The Santosa has the potential to be 5 star but there are some areas of the resort that let it down.

As it was our first time to Lombok and Indonesia we went with an open mind. The hour drive to Senggigi was an eye opener for us but as we arrived to the Santosa we were both pleasantly surprised by how well maintained the grounds were kept and the theme of the resort compared to the overall appearance of Lombok during the drive. At this stage we weren't disgusted with what we had seen during the drive but more amazed it's another world once you drive through the Santosa gates.

Located right on the beach front with a distant view of Bali on the horizon was a good start for us and the vibrant staff were always at our service from the moment we sat down for that first drink by the pool after dumping our bags. The dozens of local sail boats on the shore and handful of street sellers at the resort wall wasn't off putting at all and just added to the local experience.

We booked a deluxe room with private pool and the area of which these rooms are located is fantastic and well presented. The room was very tidy but showed signs of needing a good overhaul. Each morning the room was cleaned and tidied for us returning.

A fresh coat of paint and general repairs would go a long way for these rooms as I'm assuming they would all be in similar condition. The outside pool area decking needs some basic repairs but other than that we were happy with our choice of booking. We had a few outside lighting issues but this was resolved with a visit to reception. Not that we watched the TV much, it did start playing up on the last day we were there and the air-con was stuck on 26 for a day which made the room feel as humid as outdoors.

The booking included morning buffet breakfast which could do with being revised to cater for the "western" world visitors. It will soon catch on though. Rice, noodles and beef bacon aren't our idea of a normal breakfast but the beef sausages, omelette, fruit and pastries didn't go to waste each morning. 8/10.

We had dinner at the resort hotel on one night of the 5 we were there and the food was great. The menu selection is quite basic but there are some very good places to eat located around the Santosa. 7/10.

The pool area is very tidy and the staff are always cleaning for your benefit. There were a few tiles falling off in the pool but you have to expect that from a tiled pool. They were quick to remove them.

If you can't go an hour without being on Facebook or Instagram then you will be disappointed by the poor WiFi service offered to the guests. It worked at times but was very hard to pick up a signal. We mainly needed it to check emails but we found reception to be at its best around the reception area. I didn't go on holiday to post status updates though. Whether this is an ongoing issue I don't know.

Overall our experience was very pleasant and we would probably return to the Santosa again after trying a few other resorts first.

My opinion is that we all know where we are going, it's an under developed island and it's cheap for the majority to stay at these places. If you can afford to stay in that more expensive room then do so, don't book budget to run with the "it's cheap" theme everyone used to go with in regards to Bali and now Lombok more so.

Stayed: December 2013, traveled as a couple
1  Thank Craig D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2014

We chose Santosa Villas and Resort from Hotel Club online because the 5 star Sheraton next door was booked out. The lovely online pics, commentary, location etc made us think the 4 star rated Santosa was the next best option.

We have stayed in many asian countries from 5 star to thatched huts, city, village, jungle to beach. We like to get out into the villages and experience the local way of life from food to accomodation, so we do not demand glitz and glamour nor expect it. This was our first trip to Lombok and we love the place but our holiday dissapointingly was let down by the accomodation and experiences we had at Santosa.
We were after a nice clean modern room for this trip of 10 days to relax over the Xmas new year period, and thought that is what we had booked.

Apon entering the lovely tropical garden via cobbled entry road, with sensational water features, we were greeted and taken to a very nice reception building overlooking beautiful water ponds, gardens, lounge etc with views over an awesome pool to the beach.
Staff were smiling friendly and accomodating, we were then escorted to our room 1411. We were ushered along a path past more beautiful gardens and day spa to the view of what looked like a derelict 3 story building hidden from view !!
We both looked at each other in dismay and asked the porter if that is where our room was located, he smiled nodded profusely and said yes we go there. Did not look good at this stage.
I can only describe this buiding as a disgrace from the time you enter, unkept, dirty, broken tiles etc, we entered the lift ,the carpet was badly stained, disgusting and stunk.(both were the same) We were taken to our room on the top level, it was a good size and would have been nice 20 years ago. The timber floors were filthy, swollen, maybe rotten in places, old furniture was all scratched up with knobs and handles missing, TV was a small old style, out of the dark ages, we were then told the phone system did not work so if we required service would have to walk back to reception. Bar fridge had room for about 4 bottles of water, The balcony was terrible and looked derelict, dirty, mouldy stains over the walls and floors and simply not welcoming at all to use. The bathroom !! OMG. The ceiling was water damaged, peeling and swollen, toilet leaked water and the floor tiles drain etc stained yellow and scummy from it, bath had a permanent yellow/orange stain from top to bottom, wall tiles were white/shiny and clean at ceiling height and covered in yellow scum, soap and body fats below. All chrome fittings and glass screen were covered in yellow scum and not clean. These are the worst cleaning standards ever encountered....we can accept old and out of date furnishings, decor, design etc.....but no excuse what so ever for not keeping it clean. (this place is 4 star rated !)

We sat and pondered for a while and then went back to reception and advised we were not happy with the standard of room, was anything else available? we were happy to pay more for a higher standard room or villa. Unfortunately we were advised nothing was available for our period of stay. We went to the restaurant by the pool had lunch which was nice had a swim and drink and decided we would have to make the most of it. The contrast is beyond belief 5 star pool and surrounds, restaurant areas etc.....1 star rooms!!

Basically we only used our room to sleep in as it was just awful to be in.

One morning we returned after the room was made up but had no towels.....I went to the staff outside another room where they were cleaning and explained this......he was friendly and eager to assist. To my horror he folded two used towels just taken from another room and handed them to me. I politely told him that we required clean towels, after a while he understood and some were sent 30 mins later. In addition every night when returning from dinner we would watch rats running around the downstairs foyer area adjoining rooms.

The last straw was the day before leaving, again we returned to the room after bed linen had been changed, we both layed on the bed before showering to go out, my partner pulled the cover up then screemed and jumped out of bed....the inside of the cover had what looked like dried faeces on it ! We went to reception and calmly eplained the situation and requested it all be replaced whilst we go out. We stripped the bed and pillows and left them on the floor. When we returned 2.5 hrs later it had not been actioned. We bundled up the sheet and took it to reception (remember..no phones working ) we asked to speak with the manager who attended to us a short time later. We spoke politely with him away from the service dek and advised we were not happy with this situation, he handled it well and kept the sheet to discuss with his staff. He then advised he would like to move us to a better room for our last night, of course we agreed to this.
We were moved to a private villa room with its own pool ,inside/outside bathroom, spa bath large plasma tv etc. It was very nice and clean and we both really enjoyed the few hours we had there. Maintenance issues were still evident, it was all of the same era as the previous room but the contrast in higher cleaning standard was obvious as soon as we walked in......why ??

As with all asian resorts we found the staff very friendly and helpful, but reactive not pro active. Breakfast each day was nice, fresh and a good selection was on offer.
It is evident that training is required so staff know what to do,and understand minimum standards required. House cleaning staff desperately need to be trained properly so they understand how to perform their job to acceptable standards, they need the right tools for the job and proper cleaning chemicals etc as none were evident on their trollies when we looked.

We took time to visit other resorts in the area, inspected rooms and found some beautiful places that were of a much higher standard than our room at Santosa,some only 3 star but most 4 star of similar price.
It is a real shame because the location and general facilities are very nice but we would not stay here again unless the rooms and building was totally renovated and kept to a high standard of cleanliness. I have read responses from Santosa management to simmilar critisim, their response seems defensive and they commented that the rooms are due to be renovated in the near future. That is great but advise people NOW as to the condition of these rooms so they can make a judgement call prior to booking or do not make them available.

We would like to know who issues the star rating.....and how it is rated. People booking online use this rating all over the world to assess a percieved level of quality and standard. Other guests we spoke to visiting from different places in the world had the same opinion as us about their rooms and the rating at Santosa. Our pics below show a true indication of the standrds here.

We have checked the Santosa web page, Hotel Club, Booking.com and other online sites and they all rate Santosa as a 4 star resort........Santosa Staff at reception told us it was infact 5 star when we questioned them !!
There is no warning or mention that the rooms are not up to 4 star standard and due for renovation on any webpage.
This is extremely missleading and that is the basis of our complaint.

Room Tip: Do not stay in any room housed in the terrace buiding. The Villas or private cottages are probably up to a suitable standard but definately NOT terrace rooms. Ask lots of questions to ensure you get what you paying for before booking.... if you are game to take the risk !
  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank mark b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2014

Arriving to this place, it looks really nice. Arriving in the room, not so much. We got a room in the main building. The ceiling on the main building's hallway is quite low. The area is clearly not well maintained. The bathtub cracked, the wooden door peeled off, absolutely no pressure on the shower- so you have to hold it over you to shower, the sink is dirty, toilette bowl is dirty. The towels are very thin and frayed. They only provided bath towel so you have to call housekeeper to ask for the hand towels and face towels. You also have to ask for hair dryer. Went to the pool and the pool chairs are filthy. I heard they will start renovating in February. Until they renovated their facilities, I would return to this place.

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ABlueAngel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
View more reviews