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Sheraton Senggigi Beach Resort
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Reviews (2,110)
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1,189 - 1,194 of 2,110 reviews
Reviewed July 9, 2013 via mobile

Second time here and our family loves it. From fast boat it's about 30 mins and 170000 . Hotel breaky great seems better than last year. Location great and can walk to surf the point if desired. Rooms a little dated but fine. Would suggest block 2 not great views over kitchen and restaurants. Block 1 ok if get room in low numbers view good. Superior room has no DVD , only deluxe. Disappointed gym closed after 1 day and a conference in location. It's a fun hotel that is not swanky and groovy but great family time

  • Stayed: June 2013
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Thank gus1233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this reviewResponded July 12, 2013

Dear guests,

Many thanks for reviewing your recent experience at our resort and we are pleased that your family loves staying with us.
In regards to the fitness center, it is correct that we closed it for a function and also taking advantage of this purpose to provide a bit on maintenance of some of our equipment.
I wish that we will always stay your favorite hotel in Senggigi and we look forward to your third visit hopefully in a near future.

Warmest regards

Dominique Duvivier
General manager

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Reviewed July 8, 2013

Been there for 3 nights on March. Everything's great, especially breakfast, room's view and their staff. They also help us to rent a boat for snorkeling with a good price. Don't forget to visit their (kinda) turtle breeding near villas.

  • Stayed: March 2013, traveled as a couple
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Thank arale_117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this reviewResponded July 10, 2013

Dear guest,

Many thanks for reviewing your experience at our resort and we are very pleased to read that you rated your stay with us as "excellent”.
All the team will be surely satisfied especially our kitchen team with the breakfast receiving a lot of great feedback recently.
Hopefully you will visit us again in a near future and we will be delighted to welcome you back at Sheraton Senggigi.

Warmest regards

Dominique Duvivier
General Manager

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Reviewed July 8, 2013 via mobile

Nothing special, yet they have an ice cream machine on their bfast! Also a juicer yet not much choices of fruits. There is not much around the hotel by walking, pool is okay, old room, beach is sort of shared w/ public on the left side so it gets loud at times..
overall, nothing memorable from the hotel, very little facility, pool feels very crowded and small

  • Stayed: July 2013
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Thank mariatiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this reviewResponded July 10, 2013

Dear guest,

Thank you for your comment following your recent stay at our resort and we feel disappointed that you rated your experience with us “average”.
Everyone has different expectations and after reading your other reviews, it seems like yours are very high!
Our breakfast usually receives positive feedback from most of our guests however we would be delighted to hear from you what you would recommend us to add to gain a better rate from you.
All the beaches in Indonesia are public however we have a good relationship with the local beach sellers and they do respect our guest privacy.
Hopefully you will visit Lombok again and give us another opportunity to better serve you.

Warmest regards

Dominique Duvivier
General Manager

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Reviewed July 7, 2013

This resort has been running since 1992 and it is a testament to the quality of the staff and maintenance that it is still in such good condition.

The standard room is a good size and comes with an excellent bed, the balcony with table and chairs is comfortable with a beautiful view. Bathroom has been updated and the shower pressure is very good.

When we booked my in law's room (as part of our group) I mentioned they were celebrating their wedding anniversary during our stay and upon arrival to their room found that the staff had organised a cake and fruit basket along with a handwritten note of congratulations. This kind of attention to customers is what sets a the Sheraton apart from other hospitality.

The pool and pool bar are awesome, it doesn't matter how old you are the slide is still fun for everyone (20 years and counting).

Breakfast is to a high standard and one of the best features of this resort with quality selection.

We went snorkeling in Sengiggi bay which was beautiful but marred by floating plastic, the on-site dive shop was reasonably priced for gear hire and even trips to the Gili's not that we made use of it.

Sengiggi has an assortment of restaurants within easy walking distance thus you don't feel locked into the resort for your dining choices.

Organising the hotel's airport shuttle to pick us up from the airport was the best idea we had and if you are travelling with more than 2 people, definitely worth doing for Rp 300k. It was really nice to arrive in the chaos of the arrivals area with someone there to greet us and ready to go. Taxi if is just a couple of people and you're a confident traveler in Indonesia.

Room Tip: Ask for a room in Building 5 or 6 on the top floor, away from the pool and bar, overlooking the gardens and ocean
  • Stayed: June 2013, traveled with family
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Thank Ive_Been_There_2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this reviewResponded July 10, 2013

Dear guests,

Thank you very much for your nice review on Tripadvisor following your recent stay with us.
We are pleased that our product and service have both met your expectations and we appreciate your valuable and helpful comments.
We wish that Lombok will be again your holiday destination in a near future and we will be delighted to welcome you back at our resort.

Warmest regards

Dominique Duvivier
general manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2013

This is the second time we have stayed at The Sheraton Senggigi Beach Resort and it will not be the last! This resort ticks all the boxes for us - beautiful setting, friendly staff, great service and good food! Sitting on the balcony, looking out over the magical garden and ocean, is the perfect way to start the day! I guess the rooms will be updated soon but we have found them to be perfectly clean and comfortable, especially the beds! (and I consider myself to be quite fussy). I also loved having a balcony.The buffet breakfast was excellent - great selection and piping hot. We also enjoyed lunches by the pool and a memorable evening out under the stars at the Seafood BBQ (Saturday nights). The resort is well positioned - it's an easy walk into town. Senggigi is a foodie's paradise. Most of the staff have worked at this resort for many years and refer to themselves as 'the Sheraton family' and this camaraderie filters through to the guests. Although we had only stayed at this resort once before (12 months earlier), we were welcomed back warmly.I think the high staff moral says a great deal about the way this resort is managed. I spent a day in a hospital in Mataram while staying at The Sheraton and the care shown by both resort management and staff was really exceptional and something our family will always remember. I would also encourage guests to indulge in a full body massage (with the sound of the waves as your back drop) - it was one of the best massages we had in Lombok! This is one of our favourite resorts in Asia and we look forward to visiting again soon.

Room Tip: We stayed in poolside superior rooms on the third floor, because we love the ocean and garden view. Rooms on the ground floor have a larger deck area with sun lounges which would be great if you wanted a little more privacy.
  • Stayed: June 2013, traveled with family
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Thank travelling-rosemans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this reviewResponded July 10, 2013

Dear guests,

We are delighted to read your lovely review following your 2 stays with us.
Your comment will be very appreciated by all the team, our staff will surely be very pleased to read such great guest comments.
We are very glad to be one of your favorite resorts in Asia and we all look forward to your third visit that we expect in a near future.

Warmest regards

Dominique Duvivier
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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